Banfield Pet Hospital

Maybe I think too logical for the answers I get sometimes. I went in today to reschedule my dogs appointment to recheck his ear. I asked as my vet told me to do to get some more drops for his ears so I could continue until she could see him. My vet was not there today and they said no to the drops as you don’t want to be putting drops in if the ear is healthy. That made sense until I thought about it from the stand point of what after a week of the of the two week wait until his recheck the ear was void of the infection dose that mean I damaged his ear by applying the second week? The other thing that has started to bother me is you drop your pets off then pick them not seeing the vet and when you pick them up the vet might go over the results but how do you know the vet really was the one you treated your pet. I have been going here for a few years and each visit it seems you see the vet less and less and their assistants do most of the work where you are with the pets are they also doing things behind the scenes they have not been certified to do yet. Tempted to go one star.

Very disappointed with how I was treated with this company. To be clear, I never went in for an actual exam for my pet. I had tried to set up an exam several times to be told they don’t have available time. I scheduled an appointment online on Monday and didn’t hear back from anyone saying this time wasn’t available so I assumed my time slot was set and filled paperwork out. Thank goodness I called this morning to confirm my appointment– after 7 call attempts, 3 times being hung up on and a 20 minute wait on the phone with Banfield, I hung up and called the Petsmart that Banfield is in and they walked over and asked the pet hospital for me. Long story short, I will not be patronizing this business; very poor costumer service.

I have been going to this Banfield for a few years and have had ‘indifferent’ experiences UNTIL we met the most awesome, (get down on the floor and love em Vet) — and now that Dr. Melling is my girlls vet — I don’t believe I’ve EVER had a more caring and competant vet experience. We are on one of the Wellness Plans that cover 2 full physicals per year with one of them having a Dental Exam and Cleaning — for us, it is well worth the cost of like 35 $ a month to be able to have unlimited visits — and have the physicals and shots covered. I don’t believe it’s possible to please 100% of the people 100% of the time — and let’s face it — when our Furbabies are ill — we are selves are NOT behaving or perceiving things in the right light. But not taking anything away from the other ladies who complained — - it is likely the ‘push’ to get your pet on a PLAN was ‘part of the rooming techs job’ as well as, a good thought process for animals that will be experiencing MORE vet visits as they age. Vet Hospitals (just like People Hospitals) are a business. It just so happens that some folks are ANGELS who choose to help and heal pets and people — and some are not well suited for the job. That’s life and that’s the same for EVERY profession out there.
I can and do recommend Dr. Melling at the Coon Rapids Banfield pet hospital– I think if your willing to go willy nilly all over because it’s «cheaper» takes away some of the validity of a complaint. Find a place where your pet is comfortable — — that’s ½ the battle to having a healthy pet in the first place.

Brought my Cat in (7 years old) spent over $ 1000 for tests and services. They could not find out what is wrong with him. I think they talk you into the monthly plan to make money. I feel they did unnecessary tests, to make you sign up for the plan, but didn’t do the tests he really needed. I only went here because their office visit was cheaper than Pine ridge, which I should have gone to. NEVER again. I didn’t feel they cared about my cat, it was do all these tests, well if you do these tests sign up for the care plan. They couldn’t find out what was wrong with him. He passed away and I am still paying for his treatment. I will NEVER go to them again! They are not a real pet hospital!

I brought my elderly cat here and was very unimpressed with how uncompassionate they were. The person that brought me into the room just went on about how I wanted to pay. They also reluctantly discounted my exam after I asked about a reduced fee that they had written on a brochure in my exam room. I also inquired on if they could talk to my vet in another state who has been treating my cat for $ 16 years. They said that would cost me as it was taking time from the vet. I figured it might save them some time. Thank God my other vet said that was ridiculous and he wouldn’t charge me. Luckily I usually visit the vet in another state where they are very passionate. I guess I’ve been spoiled.
Needless to say I have not used this clinic again, unfortunately I think I have to find a vet here in Mpls again. Debating on using a cats only vet in Plymouth