Lily’s Salon

Made an appointment and it took an hour after my time to get in. The 2 stylists didn’t apologize or say that it’d be a few more minutes when they checked the computer– I waited an hour! Cheri talked about weird things, not the normal «stylist chat». I was looking forward to a scalp massage when rinsing out my color. I could’ve done a better job. After my cut she didn’t give me a mirror to see the back so I had no idea if it was even straight. I get that they were busy and feeling rushed, but I’m paying for the service and i expected much more.

An Expensive Great Clips: Our former «gem» is gone :(
Lily’s Salon is a new business as of late 2014. The formally known «Red Pear» Salon was sold to an employee and the business changed names, prices, and business model. My wife and daughter went in today for haircuts. We always look forward to going to «Red Pear» when we’re in town. But today was a different experience. We pulled up a few minutes after 9am to discover the new business name. I dropped off my wife and daughter and picked them up…20 minutes later.
I asked about their experience and they told me about the new business model. After relatively quick haircuts they realized that the past experience of a personal, small-​town salon feel, where the stylist takes his/​her time to cut, style, and chat, was gone.
Our top three favorite stylists are also gone now (Aaron, Vince, and Courtney) so we didn’t feel bad saying goodbye.
Aaron was the first to leave a couple years ago (who spend a lot of time and detail on us), then Courtney (who gave great head massages), followed by the recent departure of Vince (who was very personable and detailed in his craft).
The prices have also been raised. The old Red Pear also used to be very generous to military personnel and their families, charging only $ 9 (before tip) per family member. Those prices are now $ 13/​person (before tip) which isn’t «expensive» but certainly reflects a change in mentality from the previous owner.
I called them today to try to politely request information from a previous stylist, but as expected, they wouldn’t give out that information. I hope I still have his old Red Pear loyalty/​business card so I can find his new salon online.
Goodbye Red Pear/Lily’s. It really was a joy and pleasure to be your customer over the past 5+ years.