Flooring Express

Flooring Express is not a place you want to do business. I noticed the other reviews on Unilocal were not good as well. I bought laminate flooring from them about 4 years ago. The floor faded terrible near my 2 sliding glass doors. I contacted Jody, the owner, and told him about it. For about 4 weeks Jody would not respond to emails and calls. Finally he responded and told me it was not his problem since he did not make the laminate he only sold it, but he would try and call Century Flooring the distributor in Miami. The original boxes have a warranty against fading in the boxes which I still have. Jody emailed me a copy of a copy of a copy of an old one page faded sheet of paper which says there is no warranty for direct sun. Exact opposite of what my warranty says. My sliders are not direct sun, we have a roof over hang and lot of bushes and trees, there is no direct sun. Jody will not respond anymore and ignores all calls. He got my money 4 years ago and actually doing something for a customer takes time and effort right, so he takes the easy way out and ignores me and hopes I do not sue him. What a joke. Pathetic customer service. I am filing a complaint with the state against his company and the BBB. Wish I could give zero stars.

Do Not recommend shopping here spent over 2 hours ⁶⁄₂₈ picked out complete bathroom tile bull nose flooring etc was told someone would contact me to measure etc
week ;later no call was told would get call no later than ⁷⁄₇ guess what still NO call, they’re loss we were doing several other rooms in the house also which salesperson Chuck was aware. Very disappointed will never shop there again they lost a big job. Just sad No customer Service waisted all this time could have already been started
Really Bad News!!! No Stars deserved!!!