United States Post Office

Friendly Staff–
Great Location–

Unfortunately, UPS gave my medications to the Coppell PO to deliver to me. The Coppell PO denies that they ever got the package. After reading the reviews here, I believe UPS and not USPO.

Expect to wait a while staring at a closed door before the postmaster will even talk to you.
This is insight into why people think the way they do about the post office.
Someone please come collect my skeleton after I die in line.
Upside is the line for stamps isn’t bad.

Customer Service here is a joke. These people seem to have no idea what they are doing. To provide proof of mailing, they have you fill out this pathetic piece of paper that I could print off at home. It would have been quicker for the lady to fill it out for me than me since the pen they provide customers kept running out of ink.
The Asian/​Korean ladies I have delt with are either rude or don’t know what they’re doing. Maybe they don’t care about their job, but customers do.
Guess we can’t expect too much from a government building.

This is the worse post office for getting packages out. I buy from a co-​op and the packages come through Coppell. They always get stuck in Copple for 8 – 12 days. I check the tracking and it is always stuck in Copple. We all call Copple Post Office the black hole of the postal service. It is ridiculous that we pay for express and it is always stuck there. Worse service! I get excited when I see my package went through Austin instead!

This post office sucks, customer service is horrible. To pick up a package no one wants to help! We rang the bell 5 times and nothing … I’ve been here for 30Mins and still no help!

Customer service was horrible. Stay away from this post office. Hien was the name of the worker I got. She was rude. Unfriendly and tried to send me to the back of the line. Very unprofessional.

Always very helpful. Actually answer the phone and will track down packages and/​or check their tracking system to find the answer to my question. Lines never too long.
Only irritating part is that the counter employees have been trained to upsell – that is, ask if I need stamps or mailing upgrades – even after I try to preemptively say I don’t need any other merchandise or mail services. But, if that’s the worst thing, it’s a good place.

this place is a great location near my place of employment, it’s hardly ever busy, even during christmas. i like to frequent their self service postage kiosk to mail and get postage since the line to see actual people can get a little long sometimes. but when i’ve had to stand in line it hasn’t been bad, maybe 10 minutes tops.
i like that they have a drive through drop off mailbox.
wish they had a large package drop off .
their parking lot is horrid, i hate that you have to drive all the way around to get to the front door and that out-​lot isn’t marked well, so watch out for the cement barriers at the exit, you don’t want to accidentally clip them!

All the ladies I have dealt with here are super sweet, but the lines are so long but it seems like they go by pretty quick. Especially since I play on my phone while I wait anyways: D They have plenty of supplies if you need them, tape, packages, cards, pens, etc! Of course you will have to pay a lot more here for those items but at least you have that option in case you are in a rush and are needing this quickly.
There’s also a self service area which you can use to ship certain items, and it’s very user friendly!

Coppell post office has busied out their phones. I know this is a busy time of year, but I have speed dialed their number for over an hour and it is nothing but busy. Impossible. I live in Florida and had my grandchild’s Christmas gift shipped. At first it was shipped via UPS, but UPS handed it off to the Coppell post office. They have had it for 5 days and have made no attempt to deliver it nor post the fact they they have it in their possession. Inexcusable. The shipper shows where it was handed off to them on 12÷10÷14. I would just like confirmation that they have it and when they are deciding on delivering it. Not a lot to ask. Why would they want it cluttering up there office at this time of year? Very disgusted.

One of the better post offices out there! The employees are nice, quick, and friendly. It makes it a lot more bearable to squeeze errands in during my lunch break, or even right before work.

They are pretty good considering all the post offices I’ve been in over the years. There are several career tellers that do a great job. The only problem is their absolute inability to think outside the box on anything. I bought a roll of stamps and they accidentally gave me a roll of 20 cent stamps. Instead of switching them out, they could only give me 100 — 20 cent, 100 — 5 cent and 100 — 1 cent stamps to make up the difference. Great! Now I look like a moron putting 4 stamps on every envelope! How bout we take back the incorrect roll and give me what I asked for!!!
Oh well. They continuously take stuff across the country for $.46 per envelope and that’s cheaper than I can deliver them. For that, they earn back 2 stars from the 1 star rating I was gonna give!

Very poor service and attitude. Good at haggling to sell products and services, but not to help you to give best options. Seems like disgruntled, not up to speed with the customer needs. Looking forward for 100% postal automation.

Drive thru last pick up times are M — F 5pm & Sat 1pm
Lots of parking spaces. The staff inside was fast, efficient, and friendly greeting regular customers by name and catching up on family updates. The supplies were all fully stocked.
The drive thru and the main parking area have multiple different entrances and exits making access easy for those in a hurry. But, as others have pointed out — please watch for the one-​way arrows for traffic direction flow and don’t expect a fancy building or new do-​it-​yourself technology here but, for basic mailing needs, it works just fine.

Eh, it’s a post office, so expectations are low, but this one is particularly bad when it comes to packages.
I live in an apartment complex with plenty of package mailboxes and the option to leave the package at the main office. But what does the postmaster do nearly every time? They leave me a note saying it’s at the post office. I’m like 90% sure they don’t even bother lugging the package around and just leave me the slip (which never has a tracking number or anything, by the way).
As for picking up the package, they do have a convenient door where you can skip the regular line. But on multiple occasions, the employee hasn’t been able to find our package and we either: 1, get another employee to find it (and they do); or 2, come back a day or two later (and they magically find it). I tried requesting redelivery a couple times, too, but nothing happened.
So, basically, if I order a package, I have to pick it up on the weekend because they’re not open before work or after I get home. Add the fact that there are a couple extremely grumpy people working there and it’s not a very pleasant/​convenient experience.

Hit or Miss… depends on the line. If a line is forming… get a snack to wait. No Line… then smooth sailing. OH FYI… follow the one way arrows. It is not nice to cut everyone off by sneaking in the wrong direction exit. hahaha

Coppell has a wonderful post office on South Denton Tap road as far as post office go. Most every time I have gone in there the lines move fast. The workers have their act together, friendlier more than other Post offices I have been. I picked up some passport papers here the other day. The gentleman that helped me was very informative and friendly.
Coppell should be proud of their post office!

Coppell Post Office 75 019, The building was dedicated to one of the most impacting Presidents Ronald Reagan numero 40! from the looks of the inside they have not done any renovations since he was in office. Somedays I like to stop my mail… it’s too depressing mainly bills so Outa site outa mind! They have a friendly upbeat postmaster aka «Great OZ» that sits behind the big wooden door… you ring the bell and show him your ID and he runs in the back and hands you your mail you put on hold!
I rarely stand in line, usually opt to the machine in the lobby. The new stamps are craz… they print them out to order. no more pretty pictures just black mindcraft looking designs!
*This Post Office requires you to make an appointment to apply for or renew US Passports.