Septic tank was backing up. Called Monday morning, was pumped empty early afternoon, came back Tuesday to dig up line, which was completely filled with roots from a nearby tree. Kevin on Monday predicted what he would find Tuesday and I happened to have time to come out from the office and see the actual damage, it was what he had predicted. Fair price, and done in a time frame that worked for everyone. 100% professional interaction. This is the second time in ten years we hired them, and I’d hire them again or recommend them any time.