Cold Stone Creamery

I had Coldstone catering at my wedding. Sean, the owner, was really good to deal with. His team was professional & the sundae bar was a hit at the wedding. Thanks Sean!!!

Stepped into this place today after having dinner at Red koi and decided to try it out. I asked for any recommendations and was told at 9:10 that my options were limited due to the fact they were closing. (Which they were probably lying since closing time is 11pm). I kindly asked what menu option was available since theyre were some with missing ingredients and was told to look at the menu and basically figure it out myself. The guy that worked there was very unfriendly and as described by the people I came in with he essentially disrespected me by making gestures as I looked towards the menu. I was in disbelief that he was willing to explain what was available since I was not responsible for there lacking in supplies or lazy Ness or whatever comes first. I am a customer who was trying to come for service. I received a horrible experience by the Sunday night staff (one guy with glasses). I hope no one ends up here to experience this condescending prick. He is lucky I did not view his display of mockery. Feel free to contact me if you feel you wanna apologize.

I love Cold Stone it’s evil because of how awesome and sweet their Ice Cream is because it’s always delicious. The Miracle Mile location is great not packed and staff is friendly

This place do not deserve your Hard earned money, If you are looking for a bad experience with horrible customer service this is your place.

Sunday afternoon around 4 pm.
Came here for a little dessert after lunch.
I’m a fan of the «Founders favorite»
I suggest you pick a «signature» creation and substitute anything you want. Makes life a little easier…
This location no longer sings when you give them a tip. Lame.

The only bad thing of this cold stone ice cream place is its very hard to get a Parkin spot special when there’s meters outside ’

The go-​to place for cold sweets on Miracle Mile.
I highly recommend their birthday cake remix, or make your own flavors everything tastes good here.
Hit up a conversation with the workers. They are fun to talk to.

This place is so slow. Slower than shit!

Went here recently for my Birthday Coupon. The ice cream was great, as always, though when we gave the girl a tip… she didn’t sing! I’m just kidding… sort of. It was super empty. We were the only ones in there so it would have been funny (I guess she thought) if she sang out loud to us, but still it’s a rule at cold stone that whenever someone gives them a tip they are supposed to sing a thank you song. Anywho, the girl was nice, except she didn’t give me a lot of mix-ins…my M&M’s fell on the floor :(I got Sweet Cream… tasted a bit like gelato. It was very creamy… good flavor. My main con was the price. It came out to seven dollars for the other ice cream. My coup was Buy One, Get One of Equal or Lesser Value Free. Without the coup it would’ve been like 14 bucks which is crazy! I totally prefer fro yo over ice cream nowadays. I mean, it’s good to go in on those Gables Festival Days or St. Patty’s Day Miracle Mile Celebration, but other than that… I wouldn’t really choose to go. It still tastes great, just the prices are really steep.

I love it

Please cold stone retrain your staff the milk shake was like chocolate milk. The service sucked! I will never go back to cold stone. Dairy Queen here I come!

Dear Cold Stone,
After a long afternoon running around with my 3 year old nephew, we knew it was time for a little yummy ice cream. We found a parking spot at the end of the block and enjoyed the walk down Miracle Mile to get here. There were a couple of people already enjoying their treats when we walked in, and the sweet smell of tasty goodness was permeating its way into my nose. I was ready for some ice cream deliciousness!
The staff consisted of 2 young guys that looked high-​school aged. They were pretty cool with my nephew, so I let him try a few different flavors, including cotton candy, birthday cake, and chocolate, which he ultimately chose, with some M&Ms too.
I went with the Oreo Cookie Cream Filling flavored ice cream with Oreo pieces mixed in. Wow. I don’t remember that flavor ever existing, and it was pretty darn good, although a bit sweet after a while. Regardless, the ice cream tasted EXACTLY like the center of an Oreo. Impressive.
I’m sure I’ll bring my nephew back here, so I’ll be sure to try a different flavor.
Cheers!
SabrinaAnna*

Founders Favorite & Birthday Cake Remix make for a special twist on Happy Hour!
Yes, I said it Happy Hour! My co workers and I occasionally like to walk to Cold Stone after a long day and eat our feelings.
The people who work here are usually friendly and kind of get a kick out of a big group coming to munch out on some ice cream right before dinner time.
The ice cream is a good twist on the traditional and if you’re not in the mood for one of their crazy concoctions just ask for a plain scoop and they are happy to oblige.

My sincerest apologies to any dissenters, but I love Cold Stone. When I eat Cold Stone, every bite reminds me of why I love food so much. When I eat cold stone, I have thoughts of throwing in the towel on eating «in moderation» and not having dessert after every meal.
Yes, it’s a chain. But their ice cream always tastes fresh, creamy, and delicious. At this Cold Stone and all Cold Stones. I was served promptly and begun my coma-​inducing dessert feast. And I’ll be back.

This is by far the worst Cold Stone I have been to in all of Miami.
First, about the product itself. I’m honestly not a big fan of their actual ice cream. It is way too sweet and thick, and not in a good way. It tastes like condensed milk mixed with lard. It just leaves my throat with this slimy coating several minutes afterward that my fiancé and I always hate, that you can never seem to clear.
I prefer the taste of genuine ice cream, and as a result can find no joy in their product. I CAN appreciate their «NRGize» yogurt and as a result my two stars go to that as it’s pretty okay.
The ice cream is provided with a choice of toppings you can add for an absurd price.
Expect that they will never actually mix it enough, or that you will have your order completed correctly. Attentiveness is key in this place or you’ll wind up with the opposite of what you asked for.
As for the staff, none of them have interpersonal skills. Also, I don’t think it’s much to ask to be able to expect some kind of competent undertaking of the task at hand, and you will not find that here.
My most recent (and now LAST) trip the employee/​manager in charge was MIA for a good 30 minutes with a line of about 17 people waiting. He then came back into the store, saw an even larger line, and then made a beeline for the back. The new hire that was left to man the counter was so new she didn’t even know ANY of the products offered much less any of the buttons to operate the cash register… slowing down the process tremendously.
So on a last note, since you walk in expecting inferior service, also expect to wait a good forty five minutes. I LITERALLY wait about 30 – 45 minutes for my completed order of ice cream to manifest itself when I’ve come in the evening.
There are much better ice cream options in Miami.