Crate & Barrel

Liked it when it was at the Falls much better — easier parking and FREE there the staff was nicer too — won’t be going back anytime soon — it’s a shame :(

Great experience! Love our new walnut bar stools.
Quality customer service, fast delivery.

I love this Crate & Barrel. I can walk around without salespeople bothering me. Yet if I look up, there is always one nearby ready to help.

i will get to why i’m only leaving 3 stars. customer service: 5 stars. merchandise: 5 stars. the 3 stars goes to their policies of returns and discounts with credit cards. i went in to buy some furniture and asked about opening an account. what did i get for that? 10% off my purchase (better than nothing) BUT that 10% was a credit on my account, not to be used toward payment, and had to be used to purchase items in the store. ok, i agreed, sounded reasonable. since i have my house fairly complete and in no need of much by way of housewares, i didn’t get back to c&b for a while. i noticed an email about my credit expiring, but i was away on vacation and didn’t pay attention, my fault. in any event, i went over to c&b when i got back and was told the «reward points» expired 5 days before. reward points? had no idea what that was. they explained that i really didn’t get a «credit» but a reward points and they expired in 90 days. i spent 25 min on the phone with someone who advised they needed to talk to the «reward point company» (not c&b???) and would get back to me in 3 days with a possible approval to give me the reward points back. that night, i ordered some things online (that i didn’t need) and was able to use the reward points. now i know why people shop at macys, bloomingdales, nordstrom. i have paid off account and do not plan on using again. i do love c&b, but next time i purchase anything, it will be on my amex.

I was at Merrick Park a couple hours ago and I saw that they just opened a humongous Crate&Barrel store I used to love going to the one in The Falls but that one closed but there was a sign on the elevator that said it opened on November 13 that was a couple days ago. I can honestly say that this Crate&Barrel is amazing it’s huge it’s humongous and very big the staff including management has always been generous and very welcoming. Its kind of hard to say which store is better Crate&Barrel or Pottery Barn I don’t know because they’re both pretty much the best stores. I seldom come to Crate&Barrel even though I barely went to the Falls I would go there like every 5 months but this location is way better than the falls location when it was still open u should go

The store opened just a few days ago. Beautiful and very spacious, the merchandising and display is top notch.
If you enjoy cooking, if you love entertaining at home, or if you just love playing with different kitchen gadgets, (or just like buying cute but useless stuff…) this is a paradise. They also have some furniture for sale as well.