GLOSS Nail Bar

I visited Gloss for the first time this past Sunday. Usually, when I have made appointments with other nail bars, they ask what service you would like and at Gloss they asked, I told Brittney that I wanted a mani/​pedi but I did not realize I had to be so specific. I wanted gel but didn’t get what I want because they set a time aside for that, which I honestly think is great, however, I had no idea and it was their job to inform me. This was never an issue at other places and even if I had to wait, they accomodated me. Anyway, I was already there so I agreed. They started on my pedi first and the nail tech was nice and all but hardly felt her working on my feet– too gentle waaaaay too gentle, I don’t know if she was trying to simulate those fish that are supposed to remove dead skin, but she was nice so I figured she didn’t have much practice and there was only one other tech and she was busy with someone else. When it was time for my mani the tech told me that the other nail tech was going to do my pedi. Why? I don’t know, so it turns out that the other tech was also nice, but she was in a hurry and my regular mani turned into an express mani. My cuticles were not even properly removed. I expected more for a $ 60 mani/​pedi. The ambience was pleasant but not enough for a 2^nd visit.

my wife goes here to Tanya and loves it. Always on time and she is always happy with the service

Gloss is the best overall nail experience in town. I’ve been going there since they opened and won’t think of going anywhere else. The salon is clean and relaxing, my nails perfectly done, all while being treated like a respected and valued customer. Love this place and more importantly, the people that work there.

Yesterday I walked in there for a Polish change the way to handle the service it was horrible I requested a Polish change and the nail technician rejected the service with a bad attitude in front of me it was just horrible seeing the way they handle the client there are very unprofessional I was very unhappy how the nail technician rejected the service right in front of me with a very bad attitude.

It’s a special treat to feel pampered. The staff is very professional. The ambiance is inviting and relaxing. You will never be disappointed, and I promise, you will always look forward to your next visit.

Beautiful, clean, quaint! It’s a little pricey but you get what you pay for. The staff is friendly and you are offered a glass of wine with your services. A+ in my book!

I have been coming to Gloss Nail Salon since they opened in 2014!!! I read about it on my Coral Gables email newsletter and then received a menu of their services and prices.
The most outstanding thing about Gloss is the products being all natural and organic. As my nails were probe to grow long and also tended to break off, I decided to give this a try-​the essential manicure is just enough for me with 30 minutes total time and nails being filed, soaked, cuticles removed, hand massage with your choice of scent such as Lavender mixed with lotion; then your choice of color is applied to your nails in an expert manner and your hands look gorgeous!!! They also offer gel polish, nail art, pedicures, waxing, and massages all at a great price and their staff is too notch in what is being done. You are warmly greeted, offered a drink such as water, tea, coffee, or wine; once done you are checked out and may schedule your next appointment or if you wish you can also do online booking. I am totally happy with Gloss Nails and have probably used every color on their shelves and have received many compliments!!!

I do not write many reviews on Unilocal but I feel compelled to share my experience. This review is in addition to my friend Maryam N. review (scroll down to see her review) and in response to the owners acknowledgements afterwards.
I am a small business owner myself and trust me, I understand the ups and down of business, the perils of customer service and the importance of perception. My review is not based on emotions or preferences, but purely based on facts and a thoughtful opinion on what I perceived to be a sub-​par experience.
PROS: Good location, adequate space and nice tech uniforms.
CONS: The vibe was typical Miami. Lots of white, modern and «glam» elements. But typical. The décor was nothing interesting or unique. This was an environment that I would expect from a nail salon in Miami, but did not exceed expectations. And something that I would write in a review to any business with lots of white walls and white fabrics… clean them regularly. White gets dirty quick and can make an establishment look tired. I see this over and over again in Miami. I recommend warm water and Mr. Clean Magic Eraser around your front doors and windows. The white fabric curtain next to the nail polish was dirty and is one of the first things you see when you have to pick out your nail polish.
The experience was not a luxurious spa by any means. That word is used way too often in this industry and can get you in trouble. In my opinion, luxury would be on-​time and unhurried services, private rooms, extra staffing, detailed explanations of products being used, low lighting, whispers and lemon in my water. Gloss was a nicely designed nail salon, that’s it.
If organic nail polish is what your proud of, then why is it hidden behind the curtains in dim lighting? It should be front and center on major display so that we feel your sense of pride and passion. I wish someone would have given me more details on this unique and eco-​nail polish. Maybe I would have bought a few.
At the time, I could not believe that you started our services 25 minutes late. But now after reading the Unilocal reviews, it looks like tardiness is commonplace. We started our pedicures at the same time, yet my friend was done 15 minutes before me and was ONLY because the nail technician had to leave at a certain time. So my friend gets slighted on her service because YOUR tech started late and YOUR tech had to leave early. Not cool. We booked appointments together and expected to be together during the appointments. Isn’t that what one should expect at a luxurious establishment? If there is a consistent problem with clients running late and techs taking too long then the simple answer is to have more staffing, especially on a Saturday, one of your busiest days. This would absolutely not happen at a luxurious spa. It would run like clockwork.
I am glad to hear that the tools are triple-​washed and put into a medical autoclave. That is great. But if the customer thinks she can see signs of rust then she did. Perception is reality in this world. There was perceived rust on the tools. The technician should agree with the customer, quickly replace the tools, apologize with a smile and try to change the subject. Unfortunately the technician was annoyed that we mentioned our services started late and instead of rising above and trying to turn our negative experience into a positive one, she remained annoyed, aggressive and loud.
Why would the tech spend the entire manicure and pedicure instructing her customer what to do? «Put your hands in the bowl now, switch. Put your feel in the bowl, now give me your foot and put it on the towel.» This is not relaxing at all. Simply take the customers foot and lift it yourself quietly onto the towel. There is no need to instruct. This isn’t Barry’s Boot Camp.
Charging me a $ 1 service charge to tip on CC is not a luxurious act.
And lastly, I am glad to know that you clean your facility with board-​approved products like Chlorox. But you should not clean the foot bowls with the customer still sitting there. The area was chemical-​free until that happened. And my friend absolutely without a doubt did not refuse to move as you say she did. The tech said, and I quote, «no need to move, you’re fine. sit with your friend, I’ll clean around you.» Tell me again why the cleaning can’t wait until after we have left? Oh that’s right, because the tech was in a hurry to leave.
As someone in the customer service industry, I would never respond to a complaint with emotion, attitude or customer criticism. You never know who will walk into your store and everyone who complains should be treated with humility, not defensive banter.
There has clearly been a lot of time and money spent on your branding and unfortunately the experience did not reflect that. I was uninspired and disappointed. The wow factor was lost on me. It looks like Gloss WAS the #1 Nail Salon in Miami in 2014. I’m wondering if that can be sustained?

A factual description of my experience, decide for yourself.
— 25 minutes late to begin appointment, no apology or acknowledgement.
— While we waited, the owner was yelling across the salon to another technician asking if she had cleaned a pedicure bowl. Needless to say, this looked very unprofessional and did not facilitate a calm and relaxing setting.
— My technician was very aggressive with cuticle pushing and in a hurry (she mentioned she had to leave at a certain time, and I informed her that my appointment had started late, to which she replied «well we will figure something out»). At times I pulled away she was pressing so hard.
— Tools (file /​wooden sticks) were re-​used, not new. This was disgusting.
— The metal tools (cuticle pusher /​nail clipper), etc had signs of rust. When I asked if they were clean and pointed out the rust, she was visibly annoyed that I asked her to get a different tool kit.
— Pedicure was very rushed, my friend who started at the same time as me, finished 10 minutes after I did. Why the rush?
— My actual polish application was sloppy. Very disappointing.
— Claim to be non-​toxic however they use Clorox bleach to clean the pedicure bowls, WHILE your feet are sitting at the edge of bowl drying. They remove the label for the Clorox bleach bottle, but one cannot ignore the strong smell of bleach when they smell it. So unprofessional.
— Charge you $ 1 service charge if you want to tip with your credit card. Absurd.
— After my experience, not sure what I paid for.
Generally, I would describe this place as hypocritical with their advertising of being non-​toxic, and hygienic. It was not calm or zen like at all, with the yelling, attitude, and general harried-​ness of the staff. I would describe it as a chaotic and sloppy in execution.
I tried to tell the owner upon checking out about my experience and she never offered an apology of desire to learn more about why I felt the way I did. Instead she said, «oh that is so weird, you had one of our best technicians». Good luck to you Gloss.

My wife found this gem several months ago and routinely goes on Friday. She raves about their nail polish.

My nails have never looked better. Tanya is an amazing artist and is a darling young woman. I love looking a my incredible manicure and definitely worth the trip to the Gables!

So my friend and I decided that for my birthday weekend we were going to splurge on a great mani-​pedi so we decided to go to Gloss. When we got there everyone was really nice and the ladies that did our nails were really friendly. I do think that it is over priced (we had the basic mani-​pedi and paid 55 usd) but I expected it.
The reason why I gave it 2 stars was because five hours after I had my nails done, my toe nails were still not dry and I had been wearing flip flops all day long. My nails got smudged It just bothers me a lot that I paid 55 usd + 5 usd tip so that FIVE hours later my nails would get ruined.
I definitely will not be returning here and will not recommend it to my girlfriends.

I’ve been to Gloss a ton of times and so when I was getting married, of course I was going to get my nails done at Gloss for my wedding! I had my Maid of Honor and Mother with me. They did a fantastic job! Magda was my manicurist and she’s great. Rosalia is really good too.
I had the shellac manicure and shellac pedicure and it turned out beautiful. My sister and my mom loved theirs, too. They always are so helpful and kind and have such a beautiful salon. Normally, they offer us a glass of wine, coffee or tea but since it was at 10 am they didn’t :)I
love the colors. My nails and toes still look fabulous and it’s been awhile since my wedding! Also, I got my eyebrows waxed there too and it always turns out nice. My nails also looked awesome in pictures. The girl at the front desk is SO sweet.
Can’t wait to go back!

I found Zornitsa to be an excellent manicurist. She takes her time to make my hands and feet look their best. Plus she has a wonderful sense of humor. If she’s busy you can always ask for her nearly twin sister Tania. Both ladies are two of Miami’s best manicurists.

Excelent service. I recomend gloss nail bar, thank you Rosalia i love my nails. I feel so welcome. Excelente servicio, los recomiendo muchisimo lo mejor y me encanto como me atendio Rosalia volvere pronto. Gracias

Gloss is the best nail salon! I discovered this organic, hip salon weeks after they opened and have not gone any where else! I moved to the Gables about a year ago and tried every one and was never pleased with the quality and technique! Gloss has both of these and more. The polish is organic, the nail techs speak English and converse with you (if you want that), they paint with a technique that lasts almost a week (nails) and the space is exciting! The owner is present and always says hello and a thank you for coming in!
I have been getting natural nails manicures for almost 30 years weekly — I hate to think how much money I have spent (lived in Texas, Boston, New York, Connecticut and now South Florida and traveled in almost 50 states and had my share of manicures on the road and Gloss is the best one I have ever gone to. Others are good manicures but lack the exciting spa setting and Gloss just has it all!
I also get my brow shaped (wax) and have been complimented by strangers.
I highly recommend Gloss for their manicures, pedicures and Wax services! Make sure you have time to relax and enjoy the organic wine while there!

Super attentive staff and Magda is the best! The price is good considering all products are natural and they they offer special attention and amenities that make it worthwhile. Magda is definitely a favorite here but my daughter and her friend got great service too. Open until 8 we came in at 6:30 and were done in 1hour 15min. Super efficient and considerate of your time.
Amazing selection of custom colors. Enjoy your mani pedi in style.

I went to gloss for the first time this week. I was in a hurry and my normal nail salon couldn’t squeeze me in. It really was an unfortunate experience for such a place that seems to pride itself on quality and environment.
I paid for an overpriced gel manicure and a polish change on my toes. Note that I’m all for the glam but I want it to be worth it! The lady was more than 30 minutes late. She then proceeded to take an hour and a half to do my services. When I sat down at the manicure table, it was covered in the previous patron’a nail clippings. The manicurist only cleaned it up when I pointed it out. Worst part is, my gel manicure that usually last me 10 days, started peeling the next day.

My favorite nail salon ever. Clean, fresh and relaxing. The lighting and ambiance are sensational. You feel right at home and welcome. VERY nice people.
I LOVE the salon manager who greets you and makes your appointments. She is upbeat, kind, pretty, friendly and helpful. If a nail pro isn’t ready for you she will get you all set up so you can relax in the warm water as you wait with a beverage and a great magazine.
The nail tools come in a vacuum sealed bag like surgery tools in a hospital. It’s nice to know I won’t pick up a disease or fungus here.
Gloss has a wonderful selection of nail colors. Many nail salons have a wall full of half full, crusty, ugly, dried out polish. Gloss has a wall of mini bottles that are sparkling clean. The colors are modern and fresh. It looks like the polish goes on smoothly. I’ve walked out of 2 solons recently because of the old crusty bottles of ugly nail polish.
There is nothing more wonderful than coming to a cool salon with a really nice person who greets you. It’s lovely, after an exhausting week talking with clients, to sit down in perfect peace and QUIET (please limit the chit chat during my treatment) with nothing but soothing hip music playing in the background as you look at cool magazines in perfect peace. The tranquility is pure bliss.
Each nail professional has a powerful skinny modern light. I LOVE when a salon uses a light so the nail pro can see what she’s doing. It’s SO disappointing when you get home and notice a sloppy paint job because the nail pro couldn’t see very well when she was painting.
I really love when a nail salon uses a magnifying lamps so that the nail pro does an extra good job grooming. Magnifying lamps also prevent accidental cuts. I’ve never been cut at Gloss! Nail pros are much more precise with a magnifying lamp. Gloss doesn’t have magnifying lamps.
Each nail tech varies.
One nail pro is extraordinarily meticulous. She uses the light. You feel like the most special person on earth. Your feet end up as smooth as a new born baby’s bottom. Your paint is as perfect as the finish on a new Ferrari. She gives the best pedicure you’ve ever had in your life. I recommend «upgrading» your spa service. It’s worth every penny.
One nail tech doesn’t like using a light and talks the whole time she does your toes. When you get home, your feet may be a little «rough» and you might want to repaint your toes (I did).
The rest are somewhere in between.

Overall I love this place and the concept, but could not give it five stars for one reason which I’ll get to below.
First, the place has fantastic ambiance, amazing service, and the people there are extremely nice and courteous. Making an appointment was easy breezy and I was offered a choice of beverage while I waited, of which I chose white wine and it was delightful. The lounge music playing in the background is super relaxing and makes you feel like you’re at a rooftop lounge party.
The idea of an organic only nail bar is A+++, we needed this in Miami. My nails cannot withstand the chemicals in typical nail polish and so far I haven’t had a bad reaction to their product.
That being said, the reason why I had to deduct 1 star is the following — the nail polish on my hands developed bubbles overnight and if I’m going to a place to get them done professionally this is not acceptable. My pedicure (using the same color) did not develop bubbles overnight, so I’m thinking a step was skipped in the manicure part or simply too many layers of polish were added (she put between 3 – 4 on each nail).
Aside from this, the girl that did my nails did an excellent job. I will be going back, and I will be going to the same girl in the future, but I will tell her what happened so it doesn’t happen again.
As for price, I find them to be well priced for the area.
Lastly, they no longer allow you to add tip to your cc — only cash tips — a major inconvenience.