Men’s Wearhouse and Tux

The customer service here is very poor. I had a tux appointment made weeks before and when I came in with my groomsmen on the day/​time of my appointment no one at the store had any idea of the appointment — and they all seemed miffed that we were there. The store was practically empty so I’m not sure why they gave us the bad attitude. To make matters worse, the sales person assigned to us was so unhelpful and rude. He sat behind his desk the whole time, and when we would ask him to explain the tuxedo styles, he would simply point to them — even if they were 20 feet across the room from us. For such a special day with my groomsmen, I was truly disappointed in the attitude and laziness of this Men’s Wearhouse staff.

This store never ceases to amaze me. I bought a suit a couple of months ago and was so impressed with the service I told myself I needed to write a good review. Well like most of us, life shows up and we forget/​neglect to follow through. (they get 5 stars for that suit) Now fast forward to a few weeks ago. I needed a suit for a fundraiser I was attending. (my fiancé works for a local non-​profit foundation with high profile celebrity contributors) I ordered a suit online to take advantage of a sale that I couldn’t come in to purchase in time. Well… I ordered the wrong size (my fault) I contacted Gloria the GM and she said not to worry, her assistant manager Bob would do everything he could to help. I was on a deadline and really needed this suit. Bob checked all stores across the country and it literally wasn’t available. He found me a similar, (more expensive plus way nicer suit) in another state. He got it shipped to their store, honored my original price, tailored the suit and had me looking like a million bucks for this special event. They even suggested I step out of my comfort zone and wear a bow-​tie with the suit. I’ve never received more compliments on a tie before. WOW, I cant say enough about this store and the staff. I wont shop anywhere else. I hope the «higher ups» at Mens Wearhouse read these reviews because this staff makes the brand look good and have created a life long customer. once again, THANK YOU Bob & Gloria. you guys are awesome!

In need of a great tux/​suit and awesome customer service? This is the place to go and Israel is your «go to» guy. My husband was unsatisfied with a suit purchase he made at their location in Dallas, TX. We came over to this location and brought the suit with the receipt and ask if there was anything we can do because he was unhappy with his purchase.
Israel said he will check and be right with us. A minute went by and he said «Mr. Jack we can exchange the suit for you, let me walk you to your size.» Israel not only was able to exchange the suit but his customer service was 5 stars. He explained the buy one get one free promotion they had going on and helped my husband find a suit that he was happy with. He explained how the tailoring worked and finished our transaction.
Overall our experience was great and we are completely satisfied, «he loves the way he looks, he guarantees it!»

I had to get fitted for a tux for a wedding and they were very professional and took my measurements in a timely manner. When I arrived to pick up the tux they had me try it on to make sure that everything fit properly. The jacket wasn’t to my liking in the sleeves and they adjusted it right then and there instead of making me come back later to pick it up. I thought showed great customer service.

Okay so I went to buy a suit for interviewing and had spent much time on their website viewing their selection and prices. They had MANY suits under $ 400. After the gentleman who was extremely knowledgeable on fit and styles provided me with two suits, one of which was $ 600 and the other was $ 450 which he said I would get the lower costing one free which was their current promotion. I explained to him that I only need it for an interview and did not want to spend $ 600 on a suit, my budget was $ 350. He said «Oh No, we do not have anything in that range in our store, you should try going to Macy’s or SYMS for suits in that price range». Needless to say it was just rude and flat out wrong considering they should have those in stock.
So I drove a few miles (10 minutes) West to the Men’s Wearhouse by Doral and I was treated great by Jillian, she showed me a great variety of suits and all less than $ 400 Dollars. I ended up buying Two Mark Ecko suits (Buy 1 Get 1 Free) both for $ 325 with tax.
Shame on you Coral Gables Men’s Wearhouse, although your clientele may be those that have a huge bank roll, you should remember that those clients also have employees that need great quality suits at reasonable prices.

I have been a long time fan of Men’s Wearhouse. This is one of those stores that I’m always cursed to walk out buying something! May it be a shirt, a tie, pants, a suit… or something! Ugh.
I’ll start by saying that the manager, Gloria, is SIX stars! She is top notch and extremely helpful. If she is around, be sure to get help from her.
This trip, I snagged up a suit, pants, and shoes. All my measurements have changed in the last few years and this was part of my «fix my closet» project. To be more precise, I bought two pants and two shoes and one suit. The prices seem higher than other places, but you pay for quality that you end up getting.
Bottom Line: Few companies I’m this loyal to.

This store is so nice! I went there with my husband to buy a suit and the girl who helped us went over and above to make sure we got a great deal and could get it tailored on time. She even went to another store and picked up a pair of shoes for my husband. I will tell all my friends to shop there! I guess you CAN still find great service in Miami!

I came here to look for a tux for my boyfriend. The guy who works there was friendy and helpful. The store was pretty packed so it took a bit to be helped. I think it is a bit more pricier than somewhere else.

In town for a wedding or big even and just realized you forgot your tux shirt? no problem, head to the Men’s Wearhouse on Miracle and you will no doubt find not only the one item you are missing, but will definitely pick up another couple of garments.
They have the latest and best in men’s fashion mostly formal wear but you can also pick up a few shirts a nice suit and some ties.
Fair prices, and good quality– I have always enjoyed good service here as well.