THE COLLECTION

I wish I could give the collection (preowned) and this car more stars because, for the most part, it rides well. A little shaky at high speeds and sometimes the steering wheel feels loose, but it does provide a smooth ride. The reason for my review, however, is the sound system. I understand that some might find that petty, but when you have to spend a good amount of time in your car, or like I had to do – take it on the road three weeks in a row, a subpar system can ruin the whole new car experience. Especially when it results in headaches.
I do accept responsibility for not doing my homework in advance. It was made clear to me today by the service rep that one should always do that and I agree. Here is where I went wrong: I owned an Acura. I bought it almost nine years ago and it had a superior sound system. Like with the Audi, I bought it with about 3,000 miles already on the car. It never occurred to me that in 2015 a so-​called luxury car would come with a stock system. So, when I did my homework, that was something I did not consider. I did want the navigation system and this car had it. It was a nice color. Of the ones on the lot, I chose that one after test driving a different one. I didn’t think they could possibly be different.
I took it in and was told that I simply can’t compare the system to an Acura system. What? I thought Audi was a top tier car. OK, so I took it to two different sound system places and found that it was even missing two front speakers. Not only that, but I would have to get used to the crackling sound in the speaker on the steering side door. Tests were run on it and both places explained that it wasn’t just the speakers, but the system. I do not know how to explain the technical parts of the conversation, but I learned it would cost me no less than $ 1500 to make the car sound better.
I called Audi national tech support and a very helpful woman insisted that I take it back to the collection for a review because they must be able to do something. As I suspected, it was dismissed once again. It checks out fine. The problem is that it sounds like I’m driving in a tin can. That is their definition of checking out just fine. I was already there, so I went and talked to a salesperson who told me three things that made the whole matter even worse:
1. I should have been told there are options,
2. It would have only been a $ 750 difference to get a nice system, and
3. If I had bought a «low end BMW» it would have been the same because «they sound horrible.»
Wow! Yes, I am venting because I am genuinely upset that I can’t tolerate my car radio for more than 30 minutes — car that I spent the money I saved for a car on. But, I am also writing this to help anyone else thinking about buying an Audi from The Collection. Do not expect them to share the options with you. You MUST go in already knowing EXACTLY what you want in a car. Otherwise, they are going to end up saddened by making a poor decision as I did.

I previously had my Audi inspected at your location and was delighted by your service. Well this time completely different. I called 3 times last week to speak with a service advisor. Megan, transferred me to an advisor where i left a voicemail. The next day, I told her I hadn’t heard from anyone else, she forwarded it to all the service reps, and still no call. The third day, I called and she said she would forward my request again to all the service advisors and managers. STILL, 4 days later, and NOBODY has contacted me. I am still here to inquire about service for my Audi. I hope this feedback finds you well.

Perfect attention from the sales Departament, Carlos Martinez awesome guy! Help us a lot to find the best car for us, the best deal and we make the right decision.
December perfect time to buy or lease!
Thanks.

Jonathan Whitt. The only reason I continue to service my car here. Only reason ANYONE should service their car here. I had some difficult/​negative experiences at the service dpt. in the past. Just when i had enough of them and started to look elsewhere for maintenance/​dealership Jonathan came to the rescue. He is nice and takes the time to explain every step of the process. It actually feels like you are having a conversation with a human being. He talks to you not down to you. Most advisors there are full of it. You can go in for an oil change and most will write up a long/​pricey estimate attempting to scare you into paying for services that should be covered in warranty. I used to dread coming here, now, I don’t. J. W is a breath of fresh air in the auto-​service business and a rare find. I will continue to have my car serviced at the collection and probably buy my next car here because of him. The only advisor I trust.

All i can say is… its things like this that give the city of Miami a bad name. The Collection Service department has lost my trust not just once. but TWICE. You would think a simple task like rotating the tires wouldnt take much effort or time. Let me start off by saying, as you know tires for high performance cars are not cheap so I really make it a point to keep on eye on this. So, the first time i went in for service i was billed for tire rotation which thank god I had marked the tires before so I knew when i arrived to pick up the car they never actually performed the service. They quickly lied to my face and said they checked with the tech and confirmed they were rotated. FALSE! Manager came out and gave me a coupon for a free oil change to shut me up. Trust was lost. So, time passed and i decided to give them another shot. i thought maybe it was just a dishonest or lazy individual who worked on my car. This possibly couldnt happen twice? right? Well… it happened again. so disappointing. Same exact thing. As part of a $ 600 service, they billed me for another tire rotation that was never done. Glad I marked my tires once again. Manager came out and gave me a coupon for a free oil change and deducted $ 80 from my bill but it was too late… damage was done. So at the end of the day, I should have learned my lesson the first time around. The Collection has a big name and prides themselves on customer service. but all i can say is I will never ever step inside this dealership again. What a shame. I walked out of there feeling ripped off with no certainty that they even performed all the other services I paid for ($ 600). Next time I will head north to other dealerships.

I want to thank Javier @ thecollection for making my Audi dreams come true. From the first call he sent pictures, prices and finance options. He was always available and always called back right away with answers if necessary. I drove 250 miles from central fl with 2 local dealer options just to do business with him. I highly recommend calling and asking for him when looking for the easiest and most professional Audi salesperson in florida. SL

Great Customer service!!!
What a hassle free car leasing experience.
Adan S. should be the guy to look for when you are in the market for an Audi!

New sales customer service is very poor here at Audi. I walked in two days ago to shop for a new Audi and no one greeted me. I literally stood at the front desk for 5 minutes and no one acknowledge me. Finally, I had to call the main telephone number to have the operator transfer my call to a salesman only to tell him that I was already in the reception area. I was so irritated. Anyway, after the test drive, I thought I found the car I wanted despite not meeting my customer service expectations, so I put down a deposit and made an appointment to come in the next day. When I arrived, my salesperson wasn’t there at the time he confirmed one hour earlier. So I waited around again. And again, no one asked if I was being helped. Where is the receptionist? Finally, my salesman strolled in 15 minutes later with a Starbucks drink!!! I’m here to buy a car, and you can’t meet me at the agreed upon time just so you can go get a Starbucks drink? Anyway, I felt that they didn’t deserve my business and since the deal structure wasn’t at all impressive, I walked away. I will definitely be giving my business to another Audi dealership. I should mention that I am a BMW owner, a platinum Marriott member, and a country club member, so I am used to excellent customer service. This was a true let down from a luxury brand dealership. Too bad.

I bought a brand new 2015 Porsche Boxster S. At 1500 miles the car broke down in the middle of the road. It came to a complete stop while I was still driving it: I was very lucky that I was not on the highway. That probably saved my life. They put a new angine in the car. A brand new car!!! So I told them I do not want to drive the car. They said they don’t have to the anything legally so they won’t help me! The manager was talking to me with a firm voice pretending to be kind but patronizing me with a voice of authority. I asked him what would happen if get into an accident because of this car and he responded back «you can get into an accident anyway». What a wonderful thing to say.
It has been such a bad experience that I will do everything to prevent anyone I know from going there.
Everything looks perfect on the surface until something goes wrong but the minute things are bad, do not expect any type of help.

The Collection is in the heart of Coral Gables, and it is, and will be a staple of Luxury car sales! It is a first class dealership! Eric from the Porsche sales was honest, fair and a pleasure to deal with! He was extremely patient even tough my purchase only took one day and easy cash deal! We were both honest, didn’t give each other any BS and just sealed the deal the way each of us wanted! Superb experience and I was just a little girl doing it all by myself! So no need to be scared here they really appreciate you and will not take advantage of being a girl! Kudos to you!!!

So now finally after a month I got my ghibli back from the Collection. It has been a month that I had to deal with the worst customer service ever. The entire time my car was being fixed for something that was their fault (a piece fell below the car right after the car left the dealership after a recall repair by the maserati was done) Robert Avison their service department director was only worried about his reputation and at any point and time tried to help me. He even said that he would connect my lawyers to their lawyers. Now what kind of customer service is that? I would not waste my time writing such review if he actually tried to help and was sincerely concerned about me, but that was not the case and the way he has treated me over the phone made me extremely blown away by such horrible no gratitude customer service that I couldn’t deal with him anymore. I had to ask my boyfriend to get involved and resolve the situation (thats how bad it was!).
After acquiring 2 maseratis from them in less than a year you would expect better customer service. So guess what, if you actually took good care of your customers you wouldn’t have to worry about your reputation. And their General Manager Pete Risi was nowhere to be found and he never even cared about the situation or got involved. Worst customer service ever, worst management and I just found out that my car goes for a lot less in CA. If you are looking to acquire a car at The Collection keep in mind that this dealership is not trustworthy and they do not have the best intention for their customer. They only care about themselves, reputation and sales thats it. I bet a Toyota dealership treats their customers much better than The Collection.

Once more… excellent service with a warm smile… at the door we were greeted by Ashley, by the way, made us two lattes as waited on the loaner car. Great work Camille!

First class all the way
I love cars!
Ask for Eric Medinilla
No surprises and great service and selection
Like a rock star

Worst dealer service experience ever, and I’ve been from Kia/​Honda to bmw-​Mercedes dealers, Mr Tim Coughlin should not be Service Manager for mclaren/​Aston Martin Dept. very condecent and made us feel as if he was doing us a favor in servicing us, we are grown up successful people and left feeling like reprimanded 6 yr olds only because we have a certain degree of education and was not worth reminding this fellow what his job was, my wife left disgusted, I ended up at another much further dealer for service, I will spread the word to all my exotic car friends, I own a very low mile exotic vehicle that is usually on

Let’s start by location. In the heart of coral gables is a staple you can’t miss. Right next to Merrick Park, it is one of Miami’s foremost luxury automotive dealer. Specializing in Audi, Ferrari, Porsche, Maserati and many more luxury makes.
Customers service is their specialty; everyone is always ready to make your day better weather your visit was due to a new purchase or a visit to the service department.
At Audi they make you feel at home. When you speak to anyone in the Audi branch you see the knowledge coming out with enthusiasm. Jonathan Whitt is your guy to go to when servicing your vehicle. He will make you feel at home from the second you walk into his office. Be sure you ask for him whenever you pay a visit to the Audi Service Department.

Very pleased with my recent purchase from The Collection. The sales and after-​sales service by Bobby P. was impeccable. Bobby has demonstrated a high level of professionalism and has been very thoughtful throughout every step of the purchasing process. The Sales manager, Nick G., has been pleasant to work with as well.

Audi came through with a detail service that was on time and on short notice. They were super accommodating, the car looked fabulous and i was in and out under their estimated time. I couldn’t have asked for a better experience and the car looks better than the day I bought it

I had a recent incident at the Collection this is my story, I had bought diamond earrings for my wife and I took them out in the car, one of them fell into the seat track and into the car. I called up Luciano Ros my Audi advisor and person who sold me the car. He told me to come by without an appointment I sat in the lobby for 10 minutes when they came to get me. They found my earring in the actual car they saved me and the earring. What a wonderful staff a special thanks to Paola Hernandez, Mike Rodriguez, Luciano Ros and the tech Alex Robina without them my diamond earring would still be stuck in the car. I am in the luxury hotel business and the way they moved with urgency to fix my problem was exceptional, I felt like they knew me. Out standing service like this makes me be a Audi and Collection customer for life absolutely brilliant. Thanks so much happy new year.

We had the most pleasant experience dealing with Richard. My husband is extremely happy with his purchase. Only downside is we were there for about 5 hours! Besides the long time there, everything else was 5 star service!

Update
Mr Avison, director of operations called me and was very apologetic and embarrassed by the experience I had. He had assured me that this situation would be resolved to my satisfaction and it has twice over.
The Collection made a mistake, took responsibility, and did everything humanly possible to makes things right. Exactly what a great company should do. The Collection has won me back!