Advanced Cable Communications

Horrible service. It’s been only three months and I have to call them every week because their service is slow or not working at all. They keep telling me to unglug and re plug the power cable; to unscrew and screw back again their cable and of course it does not work!!! That is not the issue!
I’m done with them. I will find another provider asap.

My service goes down after every storm. My plan went up 30 $ after a year they said it was a promotion which they never told me. After I called they instantly changed it back.

I have had Comcast Xfinity and AT&T Uverse service before having Advanced Cable now and have never been so disappointed in my entire life with the quality of the product and the customer service. I have had several issues in the just over a year that I have been signed up for Advanced Cable service, but this time I dealt with some of the worst customer service. When you see a track record of a customer having issues and having to send out technicians, you don’t tell the customer the only appointment is in the evening…6 days from now! Also, when I mention that I depend on the internet for my job, that means that I have to take a day off work each and every day that I have no internet. I speak with 2 advisors and a «senior advisor» or Manager, whichever he claimed to be, and nobody has the decency to make certain accommodations to have a technician come out earlier. I don’t care if it’s at midnight today or tomorrow, the fact is that I need internet to get paid. If I have no internet, what am I paying you for?

Horrible internet speed and reliability. I have had many experiences where the Wi-​Fi cutout for over a day. On top of that, when the wi-​fi does work, it is extremely slow. Finally, their customer service is pretty much nonexistent. You will have a much better experience if you use Comcast or Xfinity.

Awfull service. The instalation guy refused to touch the TV so the service was not tested. When I got home one of the TV didnt work, they left a cable over the lawn, through the backyard and the internet speed was only 2Mb to 4Mb. I cancelled the service due to this problems and now they are taking 6 weeks to make the refund.
You should improve customer service, instalation workforce and accountings.