Click Shop and Run

I can’t say enough good things about
!! I started on their website poking around, ordered a faucet that came right away! Then I called them to see if I could speak to a salesperson. I got a woman (Carol) who not only helped design my master bathroom, she designed the shower of our dreams! My husband had been talking about wanting body sprays, a shower head coming out of the ceiling and steam for years! Carol did the whole thing for us. We have a toilet that has a built in bidet, a shower thats amazing. Whenever we have guests over we end up in the bathroom showing off all our great stuff! Its become a joke with our friends! The wine is served in the bathroom! We are planning to do over our kids bathrooms next fall and Carol and her team will be doing all the design and products for us!!!

!!! Buyer beware!!! !!! Stay away from this store or website!!! I am running around around in circles trying to return a sink that I bought from Shop and Run! They have been giving me the run-​around for the last two months. On the phone they sound so nice, but once you order, you stuck with your purchase and can’t return an item.

My daughter ordered a very costly bathroom vessel sink for me on Amazon, believing it to be directly from the supplier, Thompson Traders. The sink arrived with a shipping notice indicating Click 1 and Run as the supplier. The finish was not going to work and was completely different from that advertised. This is not a pair of shoes we are talking about, it is a home renovation item. When attempting to return it, and having dealt with Amazons return policy many times before, we were told they were not going to refund the complete amount, rather they would deduct 20% of the cost in addition to another $ 20 charge for freight? This is nothing short of gouging. I can understand a small restocking fee but these charges amount to well over $ 100! I have been purchasing tons of home improvement items and have been able to return all, unused, for complete refunds. And, to make it worse, the company rep told my daughter she was a «negligent buyer»! Have they never rehabbed a home and purchased something that wasn’t going to fit or match? Do not purchase anything from this company, in person or on the internet. Stay as far away from their policies as you can!

I’m not sure why the last person gave such a horrible review but our experience has been just the opposite. This company treated us like family from the very beginning of our master bath project. Jerry spend a great deal of time during store hours and after to guide us through this process,…many hours on the phone with me and my husband. We knew we were in safe hands dealing with a company thousands of miles from our home. We’d also like to give a shout out to Lesley for her help in navigating us through different color options and styles. Thank you both!
We highly advise using this company, they are very upstanding and professional. They care deeply and want their customers to be happy. Do your homework, know your colors and go look at them at other places, but do order from Click Shop and Run. Also — I wasn’t asked to write this but I feel very strongly about their exemplary customer service.
The Hedges in California!

Horrible experience. Avoid at all costs. Spent nearly $ 650 in plumbing fixtures. Ordered product from their website and was then told the product was no longer available. Replacement product from Canada was delivered to them in Florida, not to me in Texas. When product finally arrived it was the wrong part. The second part ordered at the same time arrived two weeks late because it «somehow» didn’t get ordered although I had already paid for it. Promised expedited delivery, received only apologies and lip service. Their incompetence added two weeks of construction delays to my project. Not even as much as an apology even after submitting an email to their customer service department. If you don’t mind putting up with that kind of hassle, give them a go!