Firehouse Subs

For years I have had Firehouse subs; but haven’t taken the time to write a review, as the experience has not been extraordinary, neither positive nor negative. Yesterday evening was unique! My daughter and I walked in with short time to spare and placed our order to-​go. Maria was absolutely darling! She was on point in pleasing and what a sharp memory! She also assisted the sub maker, cleaned and organized. Now for the food. My daughter’s meatball sub was fresh and tasty, she said. My Smokehouse brisket (minus the cheddar) with mayo, bbq sauce and deli mustard was the best sub I’ve ever had at any Firehouse location. The combination of the well prepared food, cleanliness and the top notch customer service, earns this establishment top stars as well! Thank you for a wonderful experience that we will pass on to others… :)
P. S. 11÷6÷2015: The food was so good I craved it… Went back tonight and Jeff took care of me and my daughter. He actually remembered me from Tuesday! LOL
My Smokehouse brisket was better than the last one; if that’s possible! Jeff modified the turkey child sub for my daughter and added bacon. He was pleasant and polite, as was the sub maker. I don’t understand why business just trickles when it should be pouring! Maybe this review will help catch the attention of more in the area.

Went here today to pick up my food that I ordered online. When I entered not one person created me. Also the person who made the sub forgot to add the jalapeño peppers to my food and offered to out some in a container to take with me which I accepted however the person that put them in the container seemed to have a bad attitude. This is not the first time I’ve gone here but will defenatly be my last due to the people being unfriendly and slow and just not very customer oriented. This location needs an entirely new staff that is friendly, quick and customer oriented. I will also be contacting their corporate office and the owner and or the CEO about them and if nothing is done about it I may contact an attorney

I was a little disappointed with my experience here. I ordered my food online for pick up and then went to get it. I ordered and paid for two cookies, which they forgot to give to me. I checked the bag and had to ask for them. Their response to me asking was «oh yeah. You can just grab them, they’re right there.» They were by the register so it was easy to take them… But had I not checked, I would have went home without them.
I ordered three large sandwiches, which were huge. The pastrami was nothing special. I wouldn’t order it again. The bread was super long but they didn’t fill the whole sandwhich with meat and whatever else was supposed to be in the sandwhich. The ends of the hero were just bread, nothing in between (by ends of the hero I mean at least a few inches). The cookies weren’t good. They were more than just gooey. They felt raw towards the middle. I don’t see myself coming back here.

Love this Firehouse Subs sub/​sandwich chain. The subs ard «steamed out» so hot with the Cheese it comes with through and through. Very fresh toppings are available as this store is known for its «fully involved» toppings combination of: mayo, spicy mustard, lettuce, tomato and pickle. I love all of the fully involved yoppings on my sub AND I also like to ADD JALAPENO (hot) PEPPERS and extra cheese. Other peppers, such as Banana Peppers are also available if you like. Salads are available as well as a under 500 calorie menu called Hearty and Flavorful. For example, today I had my «steamed out» Turkey Sub placed on a Hearty and Flavorful bun set up which I wanted not just for the healthier bun but for the Lite (lower in calories) mayo. This is a fun fireman-​themed restaurant. Other popular «named» subs that can be found on their menu include: Hook & Ladder and the New York Steamer (hot corned beef). If you are super hungry you can always ask for «Double Meat» when ordering here. ghe drink machine is great and offers many combinations of soda (soft drink) flavors.

Decent sandwich, seemed a little overpriced. Good selection of meats and several different hot sauces for your sub. Store was very clean and quiet, my son and I were only patrons there.

I’ve been a fan of Firehouse Subs for a few years now. I must admit it was love at first sight. Warm, meaty subs, oozing with flavor (and probably lots of fat). But what doesn’t kill you makes you stronger right? ;)
I’ve always hated Subway’s «ways» so to speak. 6 inches (maybe even less) and a rolled eye if you ask for anything extra. Firehouse Subs isn’t stingy however. This particular location is no exception to that rule. My Italian on wheat was tasty as usual BUT got cold quick. Odd? Customer service staff was mostly a young crowd but nice.
Used the app (that’s relatively new) to cash in a free combo upgrade with sub purchase. Although the young man taking my order reviewed the offer, he didn’t know how to enter it in the system properly. He discounted the free drink and chips anyhow but this isn’t the first time this has happened to me at one of the locations. So I suggest more training on these programs before they’re rolled out?
It was a cheat day and I had a free drink after all so I went over to the cool machine which I love so much (but don’t know the name — the touch screen where you can mix cool flavors?) and opted for a normal Dr. Pepper. But no! It was gray and flashed «EMPTY!» It was probably a sign but I asked the young man if it was refillable? He said yes and came back with what looked like a really big ink cartridge and did his uploading of sorts. A few screen taps later and voila. Dr. Pepper goodness in my cup!
Location was empty but it was a weekday around 2pm. Perhaps the lunch crowd had already come and gone or perhaps this location just isn’t a fave for most? Staff did welcome me with the traditional «Welcome to Firehouse Subs!» on my way in and wished me a good day on my way out. I mean I think I was the only one in the restaurant at the time so I would hope so. All in all, consistent, flavorful sandwiches but the location in itself is so-​so.

The food is good there. The young kids that work there are great. It’s the Indian manager that is the problem. He’s a mean and nasty human being. Doesn’t get much worse than him. He looks at you like you’re annoying him, gives you smart allec answers, and is just in need of a customer service class. I sure hope the GM reads this and questions the man on is managerial skills.

Decent consistency of food and décor for Firehouse chain. I like the quality of the food; much better than your large subway chains. Service was a little slow but friendly.

The food was good. The service was ok. Seemed a bit unenthusiastic, but I was there for the food, not the enthusiasm. ;o)

My favorite is the Italian

Love this place. Great beef and cheddar brisket.

I saw online that this place had good ratings and in search of an awesome hot subs place I decided to try it. It’s edible if you’re starving and only have a few bucks but even with that you’re better off getting fast food. This is no more than a franchise sub place with poor quality products. I ordered the Philly cheese steak and the steak didn’t even seem like real meat. Save your money and go somewhere else.

I had gone here for lunch with some co-​workers. I had previously been told this place was excellent, so I ordered the corned beef sub. The woman who took my order was friendly, and the wait time for the food was not bad, but I was pretty let down by the sandwich. For the price, I have had better food at any number of places. The flavor was bland, the meat tasted fatty, and there was nothing to it.
I make corned beef at home fairly frequently, so I know what it SHOULD taste like. This was pretty close to the worst corned beef experience I have ever had. It is entirely possible that they are better at other sandwiches, as my coworker seemed happy with her meatball sub, but I would need to be tempted to try again. I cannot say I would ever crave such a meh experience.