Rite Way

We opted Rite Way Auto Transport to move our car from Bellevue to Houston. We had filled the online info and we received a call in about 15 minutes. They had asked us the details about the car, date of pick up, Location etc. Once the deal was signed, the date of pick up was finalized and they told us that the driver would call us before the pick up. There was no call from the driver and we had to call them up again before their closing time. The guy whom we spoke to named Pete was very helpful, he checked and said the pick up was in Schedule on the day mentioned. The driver had called us in the afternoon on the day of the pick up (24^th Feb) when he was nearby apartment. Once the car was loaded we were told that the delivery would be on Tuesday (3^rd March).
After that there was no communication from the driver. On Monday we had called to check the progress and we got to know that the delivery was not on Tuesday but on Thursday (5^th March) They said there was snow due to which the delivery was delayed, that’s fine but we should have been informed about it. We again called them on Wednesday to confirm the date of delivery and it was on Thursday. We received the mail Thursday afternoon that the vehicle would be delivered by evening. The Driver had called us once he was near the leasing office of the apartment.
The Car was good in condition and none of the items were touched. There was NO DAMAGE to the car. We asked him when he started from Bellevue and he said on Sunday 1^st of March, but the person who picked up the car in Bellevue told us that they would leave the next day i. e 25^th Feb.
I have taken out two stars due to lack of communication from the driver. Given the weather conditions 1 – 2 days delay is fine but the customer should be informed.