Royal Palm OB-Gyn

I went for my first well woman check yesterday. I arrived about 30 minutes early, filled out paper work and was brought back after about 15 minutes. Tiffany was extremely sweet and took my weight and BP. I saw Karen who made the experience very comfortable for me, especially because I was nervous. The office is very professional and I would definitely recommend it to any of my friends or family.

I’ve been going to see Tricia the nurse practitioner for the past year and a half. I can’t speak on the other providers but Tricia takes good care of me and I won’t see anyone but her. There is a black lady at the front desk, she is very very nice. On the other hand the white blonde lady is a bit rude. I had an incident where I was not seeing due to a balance in my account which I did not find out until I had a full bladder waiting for an ultrasound. I was so annoyed that I called to cancel my woman wellness appointment for the next week. I decided instead to speak to the office manager. Rhoe I believe is her name. She was very efficient, apologetic. After being told the balance was 6 months old and really a problem possibly with my insurance paying out, I explained I was not notified even when I called to make my appointments. I went back today for my wellness exam. The manager took care of my account. I was greeted by the nurse with a smile and funny jokes. She was attentive and listened to all I had to say. When I saw Tricia she was the same. I highly recommend her. Whenever I have a problem I can email her and she takes care of me. My waits are usually not very long either.

Worst customer service ever! Very unprofessional. Waited an hour and fifteen minutes to be brought to another room after checking BP and weight. I was than told a «few minutes» and waited another 20 minutes for the doctor in an uncomfortable gown… I finally left and notified the multiple nurses/​doctors all sitting around talking who were than very rude and unprofessional.

Avoid this practice at all costs!
My wife and I waited 1.5 hrs to be seen. When we asked why we were having to wait so long we were told there was a problem with the computer system and they were unable to input her information. I was frustrated and wondering why they wouldn’t just see her and resolve it later. Also, a woman who came in after us who had a later appointment with the same provider actually was called back to see the provider before we were!
When making the appointment we told the practice we did not have maternity insurance. In that phone conversation we were told that the cost of the first visit would be $ 285 and that blood work would be done. When we were finally called back we were informed that the $ 285 included just the visit with the provider and a confirmation or pregnancy — a urine test we had already performed at home weeks ago for $ 10. Blood work and other tests were not included. We were frustrated to say the least. We demanded a refund and did get it; however, we received no apology.
The staff members working the front desk are extremely rude and not at all interested in being there. Perhaps they should find new jobs or become nicer people. I felt disgusted not being treated with respect. This is our first pregnancy and what was supposed to be a joyous initial visit turned into a nightmare.
I highly suggest you avoid this practice at all costs! Otherwise, be prepared to wait for an ungodly amount of time, deal with rude staff, and feel completely unwelcome.