Finish Line

Went in the store today and tried to use a gift card for $ 50 which was purchased in this store by a family member as a gift. The gift card was declined, but luckily I had the receipt with the gift card which verified the purchase. The store associate and the store manager said there was nothing they could do to help, but to call corporate. After calling corporate, I was informed the gift card was used in another state across the country. I don’t understand how this could happen! I did not use the gift card, and the twelve digit security code was not even scratched off the card which is needed to make online purchases. The customer service in handling this situation was terrible. The store manager did not care whatsoever about the situation or in assisting in making the situation right. She had an attitude and treated myself and my brother as if we did something wrong. How does it happen someone can purchase a gift card and it disappear into who knows where, never to be used for its intended purpose as a gift? How is it appropriate or good customer service to not care to help or make it right for the customer, both in the store and through the corporate office? I will never go back to shop at this store nor will I recommend the store to anyone looking to shop for athletic shoes.