U-Haul of Coralville

All I can say is thank god for Iowans! If you don’t know, Iowans will give a stranger the shirt off their back. That’s the kind of people they are.
We just got put in a terrible situation an hour before we were going to move by another location, and was notified that our truck had mechanical issues, and they sent us to Coralville to get a smaller truck and a trailer.
This Coralville location let us take one of their local trucks in the size we originally reserved, and said they would just come pick it up from our new place later. They were incredibly nice and accommodating and most certainly did not have to let us take a local truck.
Thank you!

Terrible service. I ordered a box online for pickup in the store. I’ve been standing waiting for someone to help me for over 10 minutes. Was ignored completely for the first few.

Insanity is doing the same thing over and over and expecting different results. After renting from this place 3 times, you can call me insane. Terrible service, terrible trucks, and ridiculously overpriced. They would charge you for seatbelts if they could. I’ve had trucks here that didn’t have a functioning gas gauge, radio, or air conditioning. Not great for long moves in the summer. Go Penske or Ryder. Save yourself the headache.

Scheduled a 14″ unit on a Tuesday for a morning pickup on the following Sunday. I received a call to confirm a TWO PM pickup on FRIDAY. Extremely short notice when I had a specific time slot to move in to my new place 4 hours away. From reading other reviews, at least they called; and it was the cheapest option available. You get what you pay for.

My hitch installation appointment was scheduled online for a time/​date during which this location was not even open for business. Nobody called me to let me know about the mishap. Luckily, the evening before my hitch installation appointment, I called to confirm the appointment, only to discover that this particular U-​Haul would not be open for my 7 AM Sunday appointment.
To make matters worse, the hitch installation was supposed to take two to three hours. I dropped my car off at 10 AM, had to wait half an hour simply to see an employee because there was a long line with only one person working. The installation wasn’t done until 4:30 PM. Two to three hours? Just be honest with your customers; if it’s going to take all day, tell them that it’s going to take all day so that they don’t make plans. Moving is hectic and stressful enough.
To make matters EVEN WORSE, the employee gave me the wrong class hitch attachment. The mechanic installed a class 1 hitch and the employee sold me a class 2 hitch. What am I going to do with a hitch and ball mount that doesn’t even fit the hitch that YOU JUST INSTALLED? I didn’t even bother to return it because I knew that visiting this particular U-​Haul store would result in having to wait for over half an hour.