Modern Comfort Pools

Fantastic service. They were very thorough and we plan on using them permanently for all our pool needs. I can’t wait to have the patio installed and fire pit. I highly recommend them.

We used modern comfort to replace my pool liner on my semi inground pool. I called bruce, who was very nice on the phone and told him that he should come out to check my pool out and tell me which direction i should go. The wall was pushed in about 6″ near the bottom of the pool. He tells me there is no need for him to come to my house because that wall thats pushed in is a result of water getting behind my old liner and washing the sand away and that it would all be fixed with a new liner. So i order a 48″ liner with a pattern. The installers come to do the job and i get a call from bruces son mike «the installer» saying that they can not do the job because the wall must be repaired before installing the new liner. It will be an additional 800.00 to dig up the ground and repair the wall along with them ripping the deck up for which i am responsible for putting back. I tell him that this i why i specifically requested that somebody come out and tell me what i am dealing with. He tells me he agrees with me and that he will have a talk with his father about this. OK. So the day they are scheduled to come repair the wall, no show and no call. I called him multiple times and no answer. Then during a family bbque the next weekend a crew shows up to do half the job. They ripped the deck up and dug a hole and left saying mike will be coming this week to finish it up. I get a call from mike the next day saying i am going to need a WHOLE NEW POOL at the cost of 8 or 9 grand along with ripping up the remainder of my deck. He says the wall is too damaged to do the liner. I am dumbfounded at this point. So my wife and i are contemplating my next move and i get another call from mike, this time he tells me i already paid for a new liner and he will come instal it and try and repair the wall. Well what do i have to lose at this point. He comes and installs the new liner and repairs the wall. We agreed on 800.00 additonal to repair the wall and he tries getting another 200.00 out of me because it was more «work» then he anticipated. I declined. So now the new liner is in and the pattern we chose is on the OUTSIDE of the pool. They ordered me a liner for a 54″ pool! So the extra money i paid for the pattern of my choice went out the window. Mike tells me i should call bruce and take it up with him. At this point i just gave up and said just fill the pool up. They filled the pool up 1ft and said they would be back after the liner stretched so they could install my pool light. They came back and did the light but never filled the dirt back in next to the pool where they dug it out and repaired the wall. I just did it myself. STAY AWAY FROM THIS COMPANY. HORRIBLE EXPERIENCE

Modern Comfort pools did not finish my pool. They took all of my money and did not come back to finish the agreed upon contract. In addition to this, Bruce Lang never gave the additional 5% discount for making the payment to him in cash for 04÷11÷13 for $ 15,000 — this company is fraudulent — don’t trust them.
This is what they never finished:
–redo the spillway
–fix the auto fill banging noise
–connect the filter to the dry well
–install the 4 deck jets caps
–drill a whole into the auto fill
–alarm doesn’t work properly
–clean up with the white stains around the spa/​patio
— alarm doesn’t work properly
I am looking for a refund for the following
$ 750 — 5% discount as agreed upon for the $ 15,000 cash payment for 04÷11÷13
$ 2,500-re do the spillway
$ 200-​fix the auto fill banging noise
$ 200-​connect the filter to the dry well
$ 500-​install the 4 deck jets caps
$ 100-​drill a whole into the auto fill
$ 250-​alarm doesn’t work properly
$ 250-​clean up with the white stuff around the spa/​patio
Total Refund requested -$ 4,750 — if I don’t get the refund I will have no other option but to complain to other authorities (attorney general, state license board, consumer affairs etc.), take modern comfort pool to court and post negative reviews on the web