Ace Hardware

Walked into ace yesterday around 5pm 1−21−16 to deliver a paid priority package. All I had to do was drop it off but I wanted to make sure it was scanned to be safe. I waited at the counter (mind you, there was about 4 – 5 people working and was not that busy) people buying shovels and salt basically for our storm. I ring the bell at the post office counter, wait about 4 – 6 minutes (rang the bell in the 2 min mark as well) and no one comes.
Now I go to the front desk, wait in line for another 1 – 2 min just to say“can someone take this paid package”. Finally a woman come to the back post office counter and says «I’ll just scan it in, so it’s in the system but they might not pick it up for a few days». No problem. I said. Then the lady puts the package down and leaves without scanning it in. I say, I thought u were gonna scan it in. She says, oh, I can’t…someone else had to do it. Wow. I say ok, no problem.
Now I ask the lady how much the salt was, she says «it’s ringing up 6 $». I ask her where it is… She points to the far back corner of the store… First off, who’s the manager of this place knowing it’s a big storm in this area but let me keep all the salt in the back corner for no one to see.
I grab a bag and carry it to the counter were that same lady is… She tells me it will be 11 $ and some change. I say you just told me it was 6 $. «Oh that’s for the blue bag, not the green». I say where’s the blue bag… she asked a man, he was speechless because I guess there not used to having 6 customers in there at a time and he was flustered. I then look at the lady and say thanks anyways… I walk out the door.
This is why I like the big box stores. I will never go to ace hardware again because of this. Even if I have to drop a package off.

Best staff ever! «The friendly place» may be cliché, but it’s so true. I am always greeted with a smile. Not only are they helpful, but the offer expert advice. They always have what I need. I love supporting this local business in Downtown Cornelius!

I’m writing to share an unpleasant experience with ACE store in Cornelius, NC. Having recently relocated to the area I immediately sought out independent businesses to do my shopping. In my experience I like to support local and generally find that I receive a higher level of customer service even though I may pay a little more than the big box stores. I purchased a fountain/​water feature and they agreed to deliver it to my home. I was unaware at the time that delivery ended at my driveway! They informed me that company policy prohibited them from moving it any closer to the home. Important to note that my patio, where the fountain was going, was only 10′ from where they dropped it. Yes 10′ yet they refused to move it any further. When I went back to the store the manager assured me that he would have his moving guys call me the next day and come back out to move it the additional 10′. Not only did I not get a call from the movers but received a call from an ACE employee informing me that they would not move it any further and if I wanted to have it moved they could give me the name of a company that moves fountains! This is truly a poor reflection on the ACE brand when a store manager blatantly lies to a customer about his intentions.
Barry R
Cornelius, NC

They hang their hats on being local. Give me a break. Guess what? Lowe’s is local, too!!! Lowe’s supports thousands in this area and has much better policies and customer service.

I love the personalized service here and the store is small, so you don’t get exhausted when you shop here.

I’m a big fan of supporting small businesses and shopping local: I’ve lived in Davidson for 6 years and spend hundreds of dollars every year at this particular ACE store, mostly on plants and yard stuff. Went to the store yesterday to buy a battery and some glue and as is often the case ended up with a bill of $ 97 after getting «lost» in the Christmas section. One of my purchases was a $ 40 wreath which I knew from the get-​go might be too small for my door but the store is only a few minutes away so I didn’t mind coming back to return it if I had to.
Sure enough the wreath is not a good fit and I’m back at the store today: less than 24h after my initial purchase, wreath in mint condition (didn’t even hang it) and price tag is still attached. They would NOT take it back and just pointed to a sign on the check-​out counter that says «All holiday sales are final». So yes, there is indeed a sign but I never saw it, and certainly no one told me about this while I was checking out: I would not have bought this item if I knew I could not return it.
This is a perfect example of why the «Big Stores» are winning the battle: if you don’t have any flexibility you are going to loose your customers.
They could have given me a store credit and I would have been perfectly happy with that solution: now I have a $ 40 wreath that I will never use and ACE hardware has lost a good customer.

Would like to support local right… wrong here
Ok so dropped off glass to be cut for pix frame yesterday
Guy asked since they were so busy could I leave and would be ready tomorrow and he would call
I said no problem, no rush
No call on Sunday so go to store at 530 on Sunday
2 salespersons standing and I ask about it
I get asked what was his name
Sorry don’t know
Luckily said guy was near going out front door
I was asked if I could wait for him to come back
Okay why?
So he proceeds to go across street to look or assist with Xmas lites… okay…
So I ask if someone else can check on the order so I don’t have to wait on whatever his name was to come back
Oh okay did u want it today
Duh, you think? No, I prefer to come back a third time… really?
So another goes to attempt to see
Of course hasn’t been done but he will try to do
So while waiting I ask the cashier about an online order I placed the day before on an item that showed in stock at this location but then an email was received back a day later saying sorry but not in stock… okay
My paypal acct showed the monies coming out but no refund issued
Okay so I asked about this
The cashier looked at me like I had ten heads
Another lady came walking by and said oh yeah I sent you the email, we didn’t have it
Okay so did you refund me
Oh that isn’t us she says
Okay then who is it then? I realize corporate but you are ace right?
Oh, that is corporate and in her smart ass tone and banks aren’t open on weekends so you probably need to wait till mon on the return… like I am the village idiot
Okay I say but PayPal is ²⁴⁄₇ and refunds can occur during non bank hrs
Duh again
Of course again they have no idea… imagine that…
So standing still waiting on glass
So original guy comes in from across street and says he will go chk on trainee who is trying to cut my glass
Ok finally glass comes out with original guy saying oh didn’t think it was a hurry on the glass
Okay you did say would be ready today right
Oh was getting ready to call you
NOT, since was now 530…
Was going to ask if you could wait another day dt being so busy…
NOT or you wouldn’t have been cruising across the street to mess with Xmas lites while 4 others in store are standing around…
I was literally only person in store, cashier with no customer, other lady with no customer, 2 guys that blew me off earlier with no customer and said original guy walking across street looking at Xmas lites
NICE JOB LOCAL BUSINESS
I remind original guy that didn’t you say it would be ready today
Oh yeah… guess he forgot about that…
SO IF YOU WANT THIS KIND OF SERVICE THEN GO LOCAL
Otherwise Lowes and Home Depot are right down the street
If I attemot to grace their doors again I hope someone hits me in the face with a hammer…
Oh and on a last note, I had my ace rewards card out and right in the cashiers face and do you think she scanned it
Well hell no
DONE WITH THEM

Best local hardware store in entire area. Very knowledgable staff. Good inventory on tools and relevant parts. Also good for plants and propane refills

A nice family friendly Hardware store and they always seem eager to help you.

The friendliest store in town!

This store has knowledgeable, helpful employees, plentiful parking, and everything you need for your home improvement projects. Navigating the store isn’t like trying to find your way through a Brobdingnagian maze of tools and hardware, and everyone at the store greets you with a smile and can help you figure out how to get your home improvement project done in the best way and without spending a ton of dough.
Worth the drive from Huntersville every time.

This review is based only on the Post Office! There is an official US Post office at this Ace Hardware location. Lucky for me it is never busy and I am in and out in less than two minutes. I use this location anytime I am mailing inside the US. They do not do international shipping. The staff is courteous and hardworking. I appreciate their kind banter. At Holiday time this location does tend to run out of stamps, but they have always offered me a location they know actually has stamps still in stock.
I am thankful to go to this post office as it is so fast and easy.

I couldn’t disagree more with the two posted reviews. I have lived in Davidson area for over 13 years and have always received excellent hands on service at the Ace Hardware store in Cornelius — great neighborhood hardware store.

I was extremely disappointed with management at this location. They were so proud that they were independently owned, but management made it very inconvenient to complete a transaction between two Ace hardware sites.
I personally do not see the benefit in buying any goods from this location.