Penn Station East Coast Subs

Only giving two stars because of the bread which I liked. Got the philly cheese stake, added some mustard which I didn’t ask for and made the sub horrible. My boyfriend ordered the chicken teriyaki which was unbelievably salty, like burn your mouth salty. Could not eat it. Had to remake the chicken in the first place since it was made without the onions and mushrooms and everything. I think they used the same bread since the girl making the food asked if she could just make some onions and mushroom and throw them on instead of making a new sub. Maybe she added more salt or something but it was disgusting and inedible from the amount of salt. Even the Philly had way too much salt, on top of the fries with the salt, needless to say I did not feel well the rest of the day from the amount of salt and cheese consumed. I get you want to add cheese but again way too much cheese on both of our subs, like picking off globs and globs of cheese. Cashier with the little Afro hair was so awkward, took the order wrong and we had to repeat ourselves three times. Overall will probably not be back or will have to special order the way I want my food. Please cut back on the salt tho!

Just picked up a to go order, the Dagwood and the artichoke with mushrooms. Really good!

Been twice now and my first comment would be that they need more training on customer service, how to take an order, use the register to enter the order, deal with and prepare an order that strays into adding this or leaving off that…
In terms of food I’ve tried the cheesesteak and the hot club. Bread is decent, meats and cheeses are good quality. I’ve just never gotten the sandwich as I actually ordered it which is annoying. The fries are fresh cut and good as well.
I may give them a few months to figure things out and try them again but the food is not good enough to overcome the service negatives so they better get on that training.

No Service even if you do have Shoes and a Shirt On
This place opened last Friday so as of today it is open a grand total of 4 days. Not much training time it’s less of a training issue and more of a culture that the customer is secondary.
This is not a review of the food because I ended up leaving before I ever got served. Granted I paid for the two subs I ordered but with payment comes a verbal contract to deliver and that never happened. It’s not a review of the physical facilty because how bad can it get in 4 doors.
My wife is out with firends viewing Christmas lights so I thought I would give Penn Subs a try. After all, I’ve watched this place being built from the time they tore down the self serve car wash, to the read clay and finally a brick and mortor struture and I had heard from others that the sandwiches were pretty good.
Decided to get one for my dinner and one for her for a midnight snack. For her I ordered a Philly Cheesesteak and I had a Cold Italian. Had to repeat the order three times because the person taking my order was not paying attention to me but to all of his friends around him. Ended up ordering a Hot Italian because it was easier to just go ahead and get that than to explain for the 4^th time, I did not want it hot.
Went to the other end of the counter and pay and had to decline an order of ketchup three times. Should have been obvious because this order was to go, did not have fries and nothing else you would put ketchup on.
After waiting … and waiting … and waiting, I left. Granted I had already paid but I did not pay for the agrivation I was going through.
Bottom line, till they grow up and find out that this is a business and not a social club to see all of your friends, your time and money is spent elsewhere.

So I ordered the cheesesteak special and my wife ordered the chicken salad. We had to try this location because it is right down the road from work. Food was great. Service was better than I expected for a brand new Resturant. The food was prepared timely and correct. I went with the fresh-​squeezed lemonade based on recommendation of cashier. It was good call.