AAA Automobile Club of Southern California

Went here after the DMV completely messed up my license plates. Esmeralda was so efficient and sweet! She made sure everything was correct, even after they closed. Definitely the best customer service I’ve had in a long time. I also bought San Diego zoo tickets here once. They have lots of discounts for So Cal activities! Take advantage of them! Thanks AAA!

This place is horrible we checked in we have been waiting over an hour and a half then went to the front to ask that lady and that she’s been putting out our name in again then some gentleman come because he’s all steroid out and just text cuts and walks up to them and all these women are just a joke

I went here to renew my tags after I called DMV and could not get any answers. The entire process took about 10 minutes. I was able to get my registration & tags. The trainee was the only one working, super nice lady great customer service. The other lady was not assisting any customers and pretending to work by organizing papers. She was rude and any answer she had came with a nasty attitude. Either she hates her job or her life.
Much better than going to the DMV.

Auto Club of Southern California offers a «Premier Membership» which includes trip interruption coverage through subcontractor Allianz Global Services, which is a rip off. I was in Las Vegas and parked my car in the hotel parking structure. When I returned to my car my windshield had been smashed in by a vandal. I had to spend an extra day while my window was being replaced. Auto Club advised me to file a claim with their subcontractor Allianz Global Services in order to get reimbursed for the additional hotel and repair services. Allianz denied my claim for trip interruption because it was vandalism. This is ridiculous because the damage was completely out of my control and I sustained a loss through no fault of my own. Why then did Auto Club advise me to use my Auto Club Premier Services? Don’t buy their Premier Membership; what good is it if you can’t use it?

Perfect place to come to renew tags. Jill and Edna were very helpful, They both made the process very easy. Quickest trip to AAA I’ve ever had. Will be back!

I have to rate this office 5s! The staff here bent over backwards to help my wife and me with a DMV issue. One of the staff members delivered the paperwork & item to our house. They did this on their own time, after work! I’ve been here many times for various reasons, mostly for DMV issues. Sometimes you have to wait in a line but compared to being at and waiting in line at the DMV… I’ll take AAA anytime!

My first time here was a bit confusing because the office is large with many different stations and no clear signage when you enter. Except for a sign that says WAIT HERE which I foolishly followed although there was no one at the front desk and 1 lady off to the left who was explaining brochures to a customer and couldn’t be bothered to at least acknowledge me.
People came in after me and went straight to different lines and were helped right away. I ventured to another line and while I was waiting, a front desk person came out of nowhere (unloading her personal belongings) and proceeded to help other people who came in after me. Nice.
I came to renew my registration and I will give this place points for providing this DMV service and saving me a trip to the crowded Norco office. TIP: If you are renewing your registration for the first time here, go straight and towards the back of the office and you’ll eventually see green signs indicating DMV express service. There were even green footprints on the floor indicating this as well. Don’t waste your time at the front.
I don’t know how the experience is using their other services but I will say that this place can serve it’s customers better by providing clear signs at the front so newcomers don’t waste their time in the front.

Basic Dmv services beats standing in line.
This office is always busy but the lines moves fast. At least you see the employees are working & not chit chatting

Triple A has been great for roadside assistance. When it comes to travel it’s another story. I have been 3 times to this location for assistance with travel. Every time we end up doing it on our own. The people who work there are friendly but really don’t have a clue. Tripadvisor seems to be the way to go.

VERY DISHONEST! I am so disgusted right now! About 3 months ago I spoke with Kyla (Direct: 866.841.0143 ext.1 014 556) She was so nice on the phone. I needed to get new insurance because my previous company (Titian) raised my rates due the an accident that was not my fault. Kyla seemed so helpful on the phone. I actually wrote her a wonderful review on my FB page and told all my friends to switch to AAA and specifically ask for Kyla. Clearly I misjudged AAA and this agent. Klya seemed to be going to great lengths to get me an awesome rate. I spent a few hours getting her all my info. She said she could get me a discount if I signed up for certain things. She also said she was going to find other ways to get my rate with in my budget. Long story short, the first month there were all these hidden fees, the second month the fee was EXACTLY to the penny as we agreed. Third month my rates have gone up $ 20. I called Kyla 3 times and could not get her to call me back. Finally I received an email with a letter that said the $ 20 is a finance charge that AAA charges, and it will go down monthly by about $ 1. So they upped my rates by $ 20 but felt I should not worry because they would go down $ 1 per month over the next year. She also said to avoid the finance change I could pay the year in full which is over $ 1,000. I was so angry I asked to speak to a manager. Ray (female) got on the phone and told me it was my responsibility to «READ THE FINE PRINT» and it was not the responsibility of AAA to tell me that AAA is one of the very few companies that charge a finance fee. Then she went on the tell me I could cancel but it will cost me a few hundred dollars. If you are shopping for insurance make sure to read all 20 pages of fine print. Clearly I have no options but to pay there ridiculous fee’s.

You’ll get the friendliest, knowledgeable & professional representatives. Avoid Saturday’s if you can. The busiest times are the beginning & end of the week & months. Tuesday & Wednesday are the slowest days.

Let’s see where do I Begin ?
On Saturdays it seems like they are short staffed and this place feels like the DMV but hey at least the chairs are somewhat comfortable. They seem to do their work at a snails pace and they seem to not have a care in the world.
I just have Triple A for the roadside assistance and such. However their other member services suck.

Fast, DMV Express service. In and out in under 5 minutes to renew expired tags. Love it! Also free notary service if you are a Première Member.

First let me start by saying I did not realize AAA did notary and way cheaper than others. Second Edna was so helpful, professional and kind. It was the best experience I have had with AAA to date. I wish everyone could the great customer service from Edna. Thanks again AAA you guys rock!!!

Do Not Use this AAA office for passport photos. They do not meet the requirements and they refuse to give you your money back. Save yourself the hassle and go to Walmart.

Always a pleasure to come to this office, it’s like having your own personal DMV! But with happy employees and smiling faces, no numbers, and usually no line.

If I could give ZERO stars I would. Customer service here is the WORST. After today’s encounter, I swear I am the biggest detractor of this business. If you do happen to come here, make sure you stear clear from Branch Manager, Victoria. A for sure guarantee you will regret your experience with her. Other employees are okay, nothing special.

Came here on Sat., approx 10:15am, had to wait to speak to a representative and ended waiting for 1hr and ½, thank goodness I wasn’t really in a hurry or had to be somewhere. It was busy on this day make sure you know what your objective is. The attendants were nice and I was able to accomplish what I needed to do. Eventually I got out of there.
*** DON’T KNOW WHY IT SAYS CORONA – I WAS AT THE WHITTIER LOCATION ON WHITTIER BLVD. ***

I have roadside assistance with AAA. It is well worth it. I swear by it.
It is foolish to go to the DMV. I renew and modify my car registrations and driver’s licence, if it would normally require DMV intervention and I can’t take care of it online. It is so nice to take care of DMV business without the miserable lines. Well, for almost everything. There are still a few things that you have to endure at DMV. But call AAA first.
I also can plan my next trip by getting maps, tour books, etc, even tickets.
They will check out my car, or one I plan on buying, for mechanical problems.
A simple call and they rescue me when I have a flat tire or need a tow. I have never had it happen but they will even bring a battery or gallon of gas. I don’t need any cash, nor do I have to send in receipts for reimbursements.
The only thing I don’t do with them is have car insurance. But that is because my insurer (Allstate) has covered us for so long (maybe 30 years), they almost give it to us free. But my family swears by them.
This is a medium sized office, and they take good care of us!

Great service. Great place. The DMV services are the best. Been a member over 30 years.
The most helpful person there is Kelly McDonald. If you need anything from your insurance to setting up a trip I would ask for her by name, she will hook you up. Always the best!
Don