ABC Office Systems

UNKNOWLEDGEABLE, UNORGANIZED, and UNREASONABLE CUSTOMER SERVICE! I am very disappointed in the service I received at ABC Office Systems. My company ordered and paid for a copier that was promised to us to be ready for pick-​up in a week. This was a much needed and special order. A week passes. We never receive a phone call or any notification about our copier arriving. I went in to check and had the opportunity to speak with Ken. He looked around the office, took some time on the computer, and searched under piles of paperwork until finally after about 5 minutes with a lost look on his face, tells me that they don’t have it. I reminded him that this was a special order and that my company needed it asap. Ken advised me that there is nothing they can do… that there was no evidence of the copier being ordered. I showed him a receipt and he paused looking even more confused. I asked him for our money back. He offered to give us a discount on an ink cartridge. I said, «what good is ink without the copier». I asked for a refund again, and he said he would need to speak to his manager who was not there. He calls someone who supposedly does not answer, hangs up and tells me that the manager is unavailable. I leave because he somehow could not provide me the services promised and was not offering any accommodations for their mistake. I never received a refund and my company will be pressing charges.