Alex and Jesse from Alex’s Billiards really took care of me. I had an old pool table I thought about getting refurbished for a while. Finally I pulled the trigger and called to see what they could do for me. Alex spent a lot of time on the phone with me discussing what I wanted and how much I could get within my budget. When I came into the shop I was blown away. I got a grand tour of the building where Alex showed me each step of the building process. Everything they do is hand made. They offer a large array of custom work with both the table and the felt. I was shown a lot of different things including different stains, colors of felt, and pockets to truly customize the table to my liking. They were very prompt with both pick up and delivery. My 20 year old pool table looks brand new now and we are very pleased with it. For the price, quality, and customer service I received I won’t be going anywhere else for service or future work.
Marla P.
Évaluation du lieu : 5 Thousand Oaks, CA
Our beautiful pool table arrived a few weeks ago. Jesse from Alex’s Biliiards helped me through the entire process. He sent multiple samples of both the felt colors and woods for me to choose from. His communication was excellent. The quality of the table is better than expected and the price was very reasonable. It came with an accessory kit that included a wall mounted cue holder. I am extremely happy with the table and service provided by this company and highly recommend them.
Valerie B.
Évaluation du lieu : 5 WOODLAND HLS, CA
Just received our new pool/dining/poker table from Alex Billiards. What a fabulous piece of furniture! Make exactly to the specifications — complicated by the fact that we need to be able to convert to a dining table. Even has a built in drawer(with auto closer) to store all the accessories. The two gentlemen(Luis and Salvadore) who delivered and installed the table were excellent. I would recommend this company to anyone looking for a high quality product. Jesse, Jose and Alex were all very nice and made customer service their top priority.
Omar P.
Évaluation du lieu : 5 Ontario, CA
First off I just wanna say that I don’t know how someone could give them one star. Jessie helped me out and the customer service was exceptional. I went to there shop and placed an order for one of their tables that are made to order… got to choose my stain and felt color. had to push back the delivery a couple times because I didn’t have the keys to the house yet and everyone I called Jessie answered and was understandable about changing the delivery. got it delivered to my house and they arty it up and the table seriously exceeded my expectations. the table is great quality. one of the sticks that came in the kit were tweaked. I took the top portion back to Jessie thinking he’ll swap out the top but he gave me an entire brew stick thatwas actually better than the one I had. thanks Jessie and Alex billards!
Jack N.
Évaluation du lieu : 1 Ontario, CA
Started out fine… they moved my pool table and recovered it with new felt. After they left, we found a few spots on the rails that had something under the new felt and one of the corner pockets was not seated against the rails. Called four times to try to get this resolved… each time was told the owner would call back. Needless to say… no return calls. Avoid these folks if you’re looking for quality work.