Crazy Guido’s Appliances For Less!

I want to leave NEGATIVE –0 STARS.
This man should not be in business, at all, point blank period. No I DO NOT feel sorry for this insane man, He is a terrible and unethical person looking to make a quick buck off of anyone he can. YOU WILL NOT BE THE EXCEPTION. Without a doubt this man is a shyster and con man. He sells awful appliances in bad condition that he does shoddy sub-​standard work on. I guess he fixes them up just enough to work so he can get them out the door.
He is apparently the same towards every customer he has, because my story sounds exactly like all of the others on here. (except they didn’t get a chance to break anything at my house)
Let this be a lesson: if an odd man with no manners or courtesy comes out eating some kind of produce and picking food with his fingers out of an old styrofoam container of take-​out while showing you his ‘quality’ merchandise… just say no thanks and leave.
We purchased a Dryer and a Refrigerator in August 2013 from this man. we paid $ 450 (including a $ 50 delivery fee, however he NEVER delivered, days later we had to stake out the place for hours until he was done ‘fixing’ it up. and We never received a refund for the ‘delivery’ fee) The dryer gave out about 1 month after we purchased it, had to buy a completely different one. Costing $ 150 (used but it’s still going great) The fridge started acting weird around xmas and going on and off, it kept thawing out all of my frozen meat and food was warm. Due to finances we didn’t call a repairman until Feb. It just completely shut off, we hit it on the side and it miraculously turned on again… The repairman put in a new thermostat costing us $ 175. He said he has heard of Crazy Guido, (all bad things) so many people need repairs or new appliances I guess… I wonder why?
The worst part is like so many other reviewers, we got taken in by the Craigslist ad, I never even thought to check Unilocal or online before purchasing from him.
IF you have not been conned yet, RUN AWAY, as FAST AS YOU POSSIBLY CAN! You will regret having ever heard the name Crazy Guido. Although you can’t say he misrepresents himself in that sense… he is indeed crazy.
Cross my fingers and toes that this repair will keep up the fridge until we can afford a new one. Grand total so far $ 775… we could have had brand new for that cost.

Unfortunately, we found these Unilocal reviews AFTER we already ordered a washer, dryer, and refrigerator from Guido. He seemed like a nice reasonable guy at the time, but he has proven to be every bit a horrible business man as these Unilocal reviews have shown.
Saturday 4÷6÷13: Picked out a washer & dryer and a fridge. Set up a time for Guido to deliver next Saturday from 10am-​12pm.
Friday 4÷12÷13, 12:30pm: Called and spoke with Guido’s wife. She said she would make sure our stuff was delivered before 12pm on Saturday.
Friday 4÷12÷13, 6:00pm: Called and spoke with Guido. He confirmed our appointment but asked for us to call to remind him. What kind of business needs reminder calls?
Saturday 4÷13÷13, 8:45am: Called and spoke with Guido. It sounded like we woke him up. After much confusion, he finally said, «Oh yeah, I’ve only got one stop before you so we should be there before noon.»
Saturday 4÷13÷13, 11:15am: Called and spoke with Guido. I stated my name and asked him about our delivery. He said, «Wait, what did you order again?» I proceeded to remind him and tell him I didn’t even live at my new place and was just waiting for him to come with the appliances. He said he’d call back.
Saturday 4÷13÷13, 11:26am: Called and spoke with Guido (he hadn’t called back). I asked him about our order. He actually remembered it and said that he can leave his shop in about an hour.
Saturday 4÷13÷13, 11:40am: Guido called me. He called from a different number (909−708−0618). He told me he still needed to rinse everything off then load the truck. Now, remember, they are supposedly already ready by this point, and yet he is still «rinsing them off?»
Saturday 4÷13÷13, 12:14pm: Guido called me. He said that the truck was loaded and the delivery guy would be on his way after filling up with gas.
Saturday 4÷13÷13, 12:49pm: Delivery guy called («Jay» at 714−499−7310). He said he was on his way.
Saturday 4÷13÷13, 1:25pm: Delivery guy called. He was lost. I directed him to my place.
He had the appliances in his pickup truck. He started lifting the appliances down and asked for my help. The fridge was on a dolly, and when he tried to push it down his makeshift ramp, the whole fridge fell on him! I helped him get it off of him and he cursed a lot. When he finally got the fridge to the apartment, he dented our floor coming in! He finally got the appliances in the house and then he realized he didn’t have the right materials (a gas line or a water line) to set up the appliances. I looked up the nearest Home Depot for him and sent him on his way.
He came back (2 hours later and set everything up). I unfortunately paid him the rest of the money (because I thought our problems were over) and he left. However, after he left, we realized the dryer and the ice machine on the fridge were not working. The fridge was disgustingly dirty on the inside. We spent a half an hour trying to clean it and it’s still gross.
Thursday 4÷18÷13: We called Guido twice to confirm our appointment to fix the problems. He said he would bring us a working dryer and fix the fridge.
Friday 4÷19÷13: we called Guido 22 times to confirm our appointment. He finally called us back at 6pm to tell us that he had accidently slept the entire day! He promised he would be there at 7am the next day.
Saturday 4÷20÷13: we called Guido multiple times from 6:30am-8:30am. He finally called back and said he could be there by 10am. I told him that his word meant nothing to us and he hung up on me. His wife, Nancy, called back at 10:15am and said he was getting the truck ready to load up my stuff. After many more calls and much more confusion, his delivery guy, Jay shows up and tries to fix the appliances. After 2 hours, no luck. We call Guido and ask for a refund.
Wednesday 4÷24÷13: we go down to his office. He was not there, but we met another employee, Denise. She gave us her number (951−207−0268) and Nancy’s (Guido’s wife) number (714−722−5996). She got a hold of Guido for us and he promised he would be there by 8pm. However, he said, he had no money so he would just bring us new appliances.
9:30pm — Guido said he was trying to find some new appliances for us.
11:30pm — Guido and his wife Nancy show up with a new fridge. He makes another dent and a hole in the floor getting the new fridge in. He sets it up and we realize it smells like a skunk died inside of it. There are multiple broken shelves and parts. The filter is old and nasty. He supposedly fixes the dryer and is about to leave when we notice the fridge is leaking A LOT of water!
1:00am — Guido says the main water valve is now stripped and he cannot unhook the fridge without water getting everywhere. He told us to contact our apartment and he would try again tomorrow.
That was the last we ever saw or heard from Guido. We had our apartment complex fix the stripped water valve and we ended up getting appliances from a different place. This guy should not be in business!

I would suggest that everyone who has had a problem with this business contact the California Department of Consumer Affairs Complaint Mediation Division
3737 Main Street, Suite 650
Riverside, CA 92 501
(951) 782‑4263
I think it is working for me I will post more as it progresses.

This place is terrible!!! it is a warehouse run by tweakers! there was a fridge in there that still had food in it! so gross! i would never buy from a place like that the guys had no shirts on, TRASH!!! I dont even know how these people are in business or who would even think to buy from that place! I mean its definitely something to experience, i was shocked ive never seen anything so disgusting and trashy in my life they need to be reported theres no way that place is legit

Well, I’ve learned from my mistake and will always check reviews on a place before I make a purchase! Although Guido’s has great prices with good quality product its not worth the time and energy spent fighting with these people! We noticed out refrigerator stopped cooling items on Sunday night. On Monday we started searching around for a place that we could get a good deal in. As new home owner money is tight and we weren’t looking to spend tons of money. We found Krazy Guidos on craiglist, gave him a call to make sure he was open, and drove 45 minutes to Corona to visit his shop. When we got there we had difficultly locating where the entrance to the business was. We were immediately greeted by a very nice man who said that he would get Guido for us. After he came back he offered to show us a couple of items. I do appreciate the effort, but since English was clearly a second language to him he was difficult to understand. Eventually Guido came out of his office, and much to our surprise didn’t have a shirt on. He introduced himself to us as he started putting on a shirt and then took a phone call. After a couple of minutes he came back and asked what we were looking for. We explained our situation to him and he walked us around showing us a few items but nothing quite fit our price range. He then offered to show a refrigerator that would fit into our price range, but was located at his house down the street from his business. My husband went and inspected the refrigerator which Guido promised would be cleaned and have the handles replaced. We have him the money and paid extra to have it delivered. At that time we were told they will try to get it delivered the same day, but for sure the next day by 10am.
Tuesday morning around 9am my husband decided to give Guido a call to make sure we were still on schedule for 10am. We were then told that it will take longer then expected, probably around 3 or 4. Meanwhile we have had to stock pile bags of ice in an attempt to keep our food cold. Around 6pm, my husband called Guido again who said that our refrigerator is ready to go, but the his delivery man had not shown up, and we were guaranteed our refrigerator that day. At 10pm we received a call from Nancy who said that they ran into an issue and could not find the handles for our refrigerator and will have to call the manufacturer in the morning to see of they can order some. My husband explained that we really needed the refrigerator and how this was a huge inconvenience for us. At that point we were promised next day delivery.
Wednesday my husband called several time and was told each time that they are working on it and will call back in an hour, which we never received. Around 2pm we were told that they found the handles and that the refrigerator, again, was ready to go and they were just waiting on the delivery driver and were told it should be delivered between 6 and 7. My husband explained to Guido that we have had our food sitting on ice since Sunday and really need to get the refrigerator today, to which Guido responded that we should just ask our neighbors if we can store our food in their refrigerators. Around 6pm my husband called Guido again to make sure it was on its way for delivery. We were then told that the delivery driver had not gotten there yet. Finally fed up with everything my husband told Guido that we would come pick it up as we need it today and can not wait for his flaky driver. We borrowed a friends truck and drove the 45 minutes to Corona. When we got there, we noticed our refrigerator sitting outside, with the handles still incomplete. We parked and were greeted by Guido who had no idea who we were. After we reminded us he exclaimed that he didn’t think we would be here so soon and he wasn’t done servicing our refrigerator. He told is to give him another 20 minutes. We patiently waited in our car for 40 minutes while we watched Guido look around for the parts he needed (which we were told several hours ago he had) and take several phone calls.
I understand that stuff happens, but a simple phone call would have been nice to explain the issues that they were having. My husband and I had to put our lives in hold for two days while we waited for the refrigerator to be delivered. Luckily my husband and I have jobs that are flexible and we are able to do this, but I have no idea how people with a normal 8 – 5 job can do it! I do not appreciate being lied to on multiple occasions and would have been understanding if they had just told the truth.
I am sure the Guido is a very talented repairman, but doesn’t have a head for business. Hire an office manager/​secretary to get your shit together! You could spend more time getting your appliances ready instead of answering phones and messing up people’s deliveries.

IF YOU ONLY READ ONE REVIEW, READ THIS ONE! THIS PLACE NEEDS TO BE SHUT DOWN! I’d give it negative stars if I had the option.
I’ll give you a short synopsis of my situation before I explain why no one should ever buy anything from Crazy Guido. Basically, my grandmother has full-​time live-​in caretakers and they needed a new fridge and they needed it quick. The fridge they had was on loan from a family member and that person was moving out of state and taking it with them.
My mother and I decided to make the 30 minute drive and check out Crazy Guido’s via an ad she found on Craigslist. We got down there around 8PM and Guido was out back working, fixing a washing machine.
By all appearances, he seems like a nice, genuine dude. Polite, hard-​working, and willing to work with you. He does not give off a bad impression at all. The only negative impression I got was that he was concerned about making a profit — but hey, he’s a businessman, it’s his job to get merchandise out the door.
We explained our situation and basically asked him to show us the cheapest fridge he had. He showed us an old side-​by-​side fridge that was all dinged up and was missing pieces (aesthetic, not functional pieces) and he assured us he would have it cleaned up and looking like new if we bought it. We said we’d take the fridge if he could have delivered the next morning. He told us it’d be no problem.
Next morning comes and no fridge. We call. No answer. Just a voicemail saying there was a «family emergency.»
I’ll spare you the back and forth, but over the course of 4 days, we did not get our fridge and Guido answered maybe 3 of our many, many phone calls, always giving some excuse and then assuring us that the fridge would be delivered by some random time. It never happened and when we called to ask where the delivery was, we got more excuses. You can easily see the more detailed go-​arounds other users have had with him by reading any of the other reviews.
This man (a term I use loosely– snake would be a better word) is full of excuses. He is the flakiest person I’ve ever met. He is rude and uncourteous and would rather ignore your calls then simply let you know that he can’t meet the time he quoted you and resolve it from there.
Finally, 4 days after we bought the fridge, it finally gets delivered. It arrived in the same condition it was in when we saw it in his warehouse: dinged up, pieces missing, smelly, and unclean. The only semblance of repair work done on it was some spackling over a few of the dents. Still, we needed the fridge and had the idiot delivery driver move out one fridge and bring in the «new» one.
This is where it gets horrible!
The fridge gets hooked up and turned on. It starts cooling off when the caregiver notices something. ROACHES. Roaches coming out of the bottom of the fridge. Guido delivered us a fridge full of roaches!
We immediately called him back and told him to come get the fridge and we wanted our money back. He responded by saying the delivery guy was on his way back with bug spray. Ha. Wow. At this point, bringing bug spray to deal with this seems more like a kick in the junk than anything. I mean, that would be if the delivery guy had ever showed up.
2 phone calls later and Guido tells us the delivery truck has overheated. Another phone call and no answer. Another phone call and no answer. By now, 2 inexperience and ill-​equipped residents have had to remove the roach-​filled refrigerator themselves and bring the original fridge back into the house.
As we hook our fridge back up, we notice it has been severely damaged. Huge dents on the side where the delivery man had positioned the dolly. The edge of the door was dinged up as well. We plug it and and immediately a loud racket emits from the bottle of our fridge. The delivery guy had damaged the internal fan. So now 2 inexperienced consumers are doing repair work to make sure our food doesn’t spoil, all thanks to the morons at Crazy Guido’s.
We waited all the next day to hear from Guido about getting our money back and nothing. We call him an no one answers. Finally, we decide to just drive down and get our refund. Finally, Guido answers and says he’ll be there.
We get down there, and after a wait, his wife comes out to give us our money back. After an unpleasant exchange, we ask what they’re going to do about the damage sustained to our fridge, and she says «nothing.» She then gives us this line about not being able to make rent and how her daughter will be homeless and how Guido is actually just some guy they hired off the streets and how he’s not her husband and he’s ruined the business. That was the biggest load of bullshit I’ve ever heard because there was no way it was true. The business is called «Crazy Guido’s»! You’d name your business after a drifter? These people have no decency, no tact, and no regard for their customers. They do nothing but lie and lie and lie and lie just to get their money.
AVOID THIS PLACE AT ALL COSTS

First off let me start by saying I try to support struggling businesses.
I have know about this place for about 4 months. My husband and I finally had a week day off together and decided to visit this place.
8÷23÷13 — Friday Morning arrived 10:00 am. I thought he was a little weird for walking around his business with his shirt off but whatever…
I found a fridge that I liked and he gave us a really good deal. He asked for half as a deposit and the half upon delivery.
We were to have the delivery around 8:30 after football practice.
–8:04 pm called to let him know we were on our way home.
–8:05pm, –8:07pm, –8:09pm, –8:43pm, 8:48pm…NO ANSWER AND VM BOX FULL.
−8÷24÷13 Saturday
–9:10am– called to advise we were coming to cancel purchase and to pick up deposit. NO ANSWER
9:45am — arrived at his business. My husband told him to return the deposit because no business should be ran like that. He stated he didn’t have it and to please let him get another chance. After him begging, him lowering the price by $ 100 and extending warranty from 90 days to 180 days, I told my husband to give him another chace. He said he would deliver by 11:30. Left his business around 9:55am
–10:18am called to change delivery to 2:00 NO ANSWER
–10:18am NO ANSWER
–10:39am — answered and agreed that 2:00pm was much better. Call when we get back home
–1:03pm — called and told him we were back home. He stated he would be there in 30 mins
–2:26pm — he would be there in 15 mins
–3:13pm — called NO ANSWER
–3:14pm — called NO ANSWER
–3:14pm — he called and said he would be there in 20 mins. He left the ice tray at his house and had to go back to get it. We totally CANCELLED and advised him we would be there in the morning for deposit.
−8÷25÷13 Sunday
–11:24 am NO ANSWER
–11:33 am NO ANSWER
I have now decided that I refuse to stress over this guy. I gave him a few days.
−8÷28÷13 Wednesday
–6:26pm — called and wife Nancy answered. She stated she has no idea what is going on with him. He has been missing deliveries, forgetting and the business is struggling. I informed her that if we didn’t have our deposit back by Friday, I will be filing a civil lawsuit against him. I didn’t call the police department to see what I can do and they told me unless he has done this to others, it’s not considered theft. Well after reading previous posts, HE IS A THEIF!!!
This can’t continue to happen.
Called him at

Don’t do it. If your thinking about it… just don’t.
Flakey, rude, inconsiderate and NOT FIT TO RUN A BUSINESS!
Paid for a washer and dryer unit and Didn’t deliver day after day of no show, no call until I threaten to take him to court for my MONEY (never got units…) 8 days after I paid for units.
BTW I never got a phone call — excuses and bs is what i got.
They ignored my calls too, had to call from another phone to get an answer.
Then he shows up at 11pm at night (6 hours AFTER I threaten to take him to court)
JUST DON’T — worst experience ever!!!
I haven’t had the units long enough to encounter a problem, except for the fact that he was unable to correctly hook them up. fml

DO NOT BUY FROM HIM UNLESS YOU WANT TO BE RIPPED OFF!!!
I read the reviews and completely agree. I bought some washer/​dryer set from Quido and the unit was not in good working condition. He came multiple times to repair the unit and in the end nothing was improved. I’m still waiting for his supposed promise to replace the unit. Oh, yeah, its been 6 months and he still hasn’t come through.

Is it Crazy Quidos or Lazy, Unprofessional Quidos. This place is fkn rediculous! Bought a fridge and stove at what I thought was a good deal but I guess you get what you pay for. Fridge went bad and that’s where the nightmare began and has yet to be resolved because of the same shit from the past posts! If I could leave it at no stars I would!

DO NOT BUY FROM CRAZY GUIDO! PRICES ARE ATTRACTIVE BUT HE IS A NIGHTMARE TO DEAL WITH!!!
GUIDO IS THE MOST INCONSIDERATE, FLAKY, DISHONEST AND FORGETFUL PERSON I HAVE EVER MET!!!
I bought a side by side refrigerator 2÷2÷13
He was supposed to deliver it the next day first thing in the morning. He didn’t. He never called. So I called him and he said he would send a delivery person in an hour. I told him to make sure he did because I was going grocery shopping and wanted to put my groceries in the fridge asap.
Hours pass. I called him multiple times and he kept saying my fridge would be delivered within the hour. My fridge ended up being delivered at around 9pm which was 12 hours after he first said he would deliver it. And that is only because I kept calling him and pressuring him. Still some of my groceries went bad waiting for the fridge to be delivered.
3 days after the fridge was delivered, it stopped working. So I called Guido to honor his warranty. He told me it would take over a week to fix. I told him I couldn’t wait a week. He offered to bring me another fridge. He ended up downgrading me and said he would give me the difference in price back. It took him 4 days after I first called him to tell him the fridge he sold me didn’t work to deliver a replacement fridge. The fridge he brought was much lower quality and a generic brand. It was also missing drawers, glass and had broken parts. Also, the deliver person said he couldn’t hook up the water because I needed to buy a filter for the water. This was not my agreement with guido so I called him and told him shortly after the deliver person left. Guido also didn’t send the money he owed me for the downgrade. He was supposed to send it with the delivery person. Of course he forgot.
I kept calling Guido for a week till he finally came and brought the missing parts to the weak refrigerator he downgraded me to. And once again, guido forgot to bring the money he owed me. We agrees that he was either gonna send me the money via the USmail or he would credit me towards the purchase of a dryer. Guido never called me back like he said he would. I kept calling him for a week and I finally gave up and bought a dryer of someone else and it was great! But guido still owed me money and every day for the next few weeks, he assured me that he was gonna send me a check that day. Lies!!!
Many days and weeks passed. Guido never kept his dozens of promises to send the money he owed me. Some days I would call him and he would say he would call me back in 5 minutes. Hours later after waiting for his call back I would call him again and he never remembered who I was!!! Its crazy!!! What is wrong with this guy? He forgets everything, lies and flakes everyday!!!
I kept calling him asking for my money and once again a ton of broken promises. He eventually stopped answering my calls and his wife always tells me he is busy but takes a message. Guido never calls back.
Guido is a terrible businessman. He seems nice but he is rude and doesnt care about people once he has their money.
I would rather eat a jar of mayonnaise or spend thousands more on appliances then have to deal with Guido again.
GUIDO LIED! GUIDO FLAKED! GUIDO STOLE MY MONEY!
DONT BECOME ANOTHER VICTIM! JUST READ HIS Unilocal RIVIEWS!!!

He may be crazy. But Insanity is doing the same thing over again expecting different results… So I will not be back to avoid insanity. RUN… RUN NOW!!!
First super nice guy. But extremely under manned, overworked and does not follow Thur on commitments.
I bought a nice used Samsung fridge from his shop about 8 days ago. First delivery was 24 hours late, and the delivery men were less then professional and were not very good. I used to do household moves for a major national moving company and know how to move a fridge and these two cats just ended up damaging the door, (Which I fixed, yea I know a trick or two), and after all their mishaps ended up doing exactly as I suggested.
The next morning the fridge was not really cooling and the door jam was hot as hell, so I immediately called Guido since I got the 30 day warranty right? I was told to pull off the back and check the condenser fan. OK, pulled off the back and NO CONDENSER FAN… Now these are all advertised as being all checked, well not in this case. I was told to put a household fan by the coil to avoid burning up the compressor and he was on his way. WELL about 3 – 4 hours late his «TECH» showed up and said nope can’t fix it since he did not have the correct part and left with no promises of return. I asked him what now and he shrugged his shoulders and said «Call Guido»… So I did, again and again, and again. Every time an excuse or another broken promise, like every time before.
So I called today to complain to the office girl, and tell her never mind I will get it done on my own. She calmed me down and Guido was again on his way or did I want another fridge in exchange… NO I want my fridge that came missing parts to work. So as I said AGAIN Guido is on his way… GUESS WHAT after yet another day pissed away I finally called his cell at 9pm (yep still waiting) and oh no he fell asleep. So no Guido.
Now with a maintenance background I finally did what I should have done in the first place. First that fool aint touching my stuff or allowed in my home warranty or not. Second I called Samsung USA and the plug and play part is gonna be here in 24hours via UPS. And a possible customer for life who always knows someone always looking for a washer, dryer, fridge whatever will never ever recommend this Craziness to anyone… OMG

this guy honestly sucks as a business man im sorry to say but its the hard true facts don’t ever ever ever ever buy from this man i spent $ 700 on a neptune washer and dryer. the dryer breaks down he sent me a loaner dryer saying he was gonna fix my original purchased dryer. then the freakin washer door locked my clothes inside the washer the whole entire day and i had to break the door handle to actually open the door so i could get my work clothes out and the stupid loaner dryer he let me borrow only likes to dry clothes when it wants to dry clothes im a 20 year old full time student full time worker and father who cant just toss away 700 dollars down the drain he never calls back he never answers calls his wife nancy is really nice but she does not have good receptionist skills shes always saying «uhhh» and «uummmm» and also has full out conversations that you can hear when she puts you on «hold» and its so frustrating this is ridiculous if i had a truck i would actually take this washer and loaner dryer out of my house and get my money back im so pissed off right now and im not a mean guy im more of a chill and laid back kind of guy but nope never gonna trust these types of companies ever again

I HATE to have to resort to this, but here goes —
On Sunday 2/​24, I purchased a refrigerator from Krazy Guido’s — and set up an appointment for 5PM.
At 5PM, no one showed up. at 6PM, I called and asked if they were still coming, and they said yes.
I warned them at the very beginning that I lived in an upstairs apartment. The delivery guy shows up, alone. The poor guy had to haul the fridge all by himself.
When he got upstairs, he broke a bedroom window. No biggie, they seem honest and hard working. So the fridge installs, I tip the driver (he felt horrible and refused the tip, but I insisted.) and he went on his way.
I call Guido and let him know what happened, and he tells me he will come by and replace the window himself.
Monday, Tuesday, Wednesday happens, still no replacement. So I call Guido. He comes over, and removes the broken window and takes the frame with him.
Today is March 5^th, and I STILL dont have a window. EVERY TIME I CALL, he keeps saying he is busy, and something came up, and he will do it tomorrow.
If this incident had not had happened, I would have given him 4 stars (minus one for sending 1 delivery driver.)
As soon as the window is replaced, I WILL update this review.

I feel bad writing this review, as a person, I like Guido and want him to succeed. However as a business owner and operator, he cannot keep appointments and his outright lies about arrival times is incredibly irritating and makes doing business with him a HUGE hassle. At one point, I told him, that I would post this review if he kept postponing my appointment.
Short version:
He cannot keep an appointment and will lie to you about when he will arrive and about when he is leaving the shop to come to make delivery and repairs. His inability to arrive on time, if at all, is what gives him the 1 star experience. My Saturday appointment changed to Sunday then next Saturday then Sunday at 10am then Sunday at 4pm. However, he honors his warranty, the refrigerator I bought functions perfectly after 2 repair trips to my home, and his prices are fair. This makes 1 star for the hassle of dealing with him and 1 bonus star for honoring the warranty and eventually delivering a functional machine.
Long version:
I bought the fridge from Guido on a Sunday. He was very nice, personable, and gave an overall good impression. We went to many used refrigerator shops that day. They all had similar models and varying prices. We chose Guido solely because we liked him, to quote my Fiancée, «I liked Guido, I’d rather [do business] with him because I liked him so much.» The other places weren’t bad. I’d do business with them in flash. I should note, we did get a slightly better fridge but it was minor and not worth the extra cost. We were hesitant about our purchase so he gave us 90 day warranty with our purchase, allowed us to reserve it, promised delivery if we just called him and said we wanted it, and payment on delivery.
Delivery:
5:11pm I call, tell him we want the fridge. He said he would clean and deliver the fridge by 9pm but in the same sentence asked for a latest delivery time. I said, as long as you’re here before 1am, you can deliver whenever. We’re young, this is acceptable to us.
9:55pm: I call, no answer.
10:24pm: I call, he said he fell asleep and would load the fridge up and deliver it. At this point, I would have found it acceptable if he asked to deliver it on Monday but he didn’t.
11:30pm: True to his word he delivered the fridge same day around. It was a difficult delivery but he did it. Since he didn’t do it in the shop like he said he would, he had to spray paint the side of the fridge as well as wipe down the inside while it was in my kitchen. Since it was already installed, he only managed to paint half of one side, missing many paint and scrape marks that were unreachable.
1:30am: Leaves.
Repair 1:
While installing he did not notice that the water line to the ice maker had snapped. Called on Monday, told he would send someone out on Tuesday. 2 calls later, nobody showed up and Guido made a Wednesday appointment. Repair technician arrived and repaired the broken water line.
Repair 2:
Throughout all this keep in mind we live 20 minutes away from his shop. I allowed HIM to determine his own schedule.
Saturday
10:20am: I call, told someone will come on Sunday. Guido asks me to call in the morning to remind him.
Sunday
10:05am: I call, reminded him, all day arrival window.
2:50pm-3:40pm: I call, but due to crappy reception at his end the calls go straight to voicemail, no messages left.
3:55pm: I finally get through, Guido forgot, told me it was too late and his tech goes home at 4:30pm. He asks if Monday is acceptable, it wasn’t. So I make an appointment for next Saturday. Guido writes it down on his calendar to remind him.
Saturday morning,
10:46am: I call to remind him, so far so good.
11:11am: I call, he had already forgotten about it and wanted to come later. I ask him to come Sunday.
Sunday
8:01am: I call, he says he wants to get it done in the morning. He will figure it out and call me back in a few minutes.
8:49am: No return call, so I call him. He had completely forgotten our phone call, but will arrive within the hour.
10:12am:I call, he says he’ll leave his shop in 15 minutes.
10:35am: I call, he says he’ll leave in 15 minutes.
11:43am: I call, he says he’ll be leave in 15 minutes.
12:32pm: He calls, he is leaving his shop now.
12:38pm: He calls, says since his wife won’t have a vehicle to go get lunch can he quickly pick it up for her and then leave, I agree.
1:55pm: I call, he will leave in 10 minutes. I tell him that I am in tired of this baloney and that if he does not arrive within the hour, I will «start something.» The «something» was this review.
1:56pm: He calls, he is leaving now.
2:53pm: He calls, he is leaving now.
3:16pm: I call, he is leaving now.
3:34pm: I call, he says he accidentally passed by my exit, so he will make a delivery and then come to make repairs.
4:06pm: I call, he is on his way and actually arrives to fix the maker. Successful repair.
Alternate Phone Numbers: 714−722−5996 or 909−708−0618