Dr James A De Silva

I heard Dr. DaSilva retired but if not, I’d go back to him. He treated me off and on several years ago. I’ve been with Kaiser and he would be out of my network.

I’ve taken kids here for ingrown nail removal and had great experiences both times. However, I went almost 2 months ago because I have a lump on the bottom of my foot and my PCM referred me. What a horrible experience! The gal at the front desk didn’t have any of my insurance information and was unable to to pull up the authorization because they don’t do it electronically. Fine. I handled it and had the auth faxed to them. I waited over 2 hours to be told that the doctor was ALMOST there. (It wasn’t Dr DeSilva, it was his associate, Dr. Tsutsumi.) He comes in, apologizes, and takes a look at my foot and states I need xrays and surgery. More drama ensued, on the doctor’s part and one of the staff members, but I left absolutely shaking my head at the lack of professionalism.
Fast forward to now… My insurance company approved the surgery Dr. Tsutsumi requested to perform-​REMOVAL OF MY TOE… Pretty sure I’m not going to let him put me under for anything! I’ve faxed over a release of records twice so my PCM can look at the xrays to help me determine the next course of action. I’ve had her office call to check the status only to be told they were waiting for the doctor’s interpretation/​report. I called to check today to see how long that would take but apparently no one has a clue.
Again, two decent experiences in the past so it helped me give one more star than they deserve.