El Pollo Loco

Messed up my whole order. Called to talk to manager. Instead of making it right he basically had an excuse for everything. Gave me 25% Off my next order. So i have to spend more money to make up for your mistake. You guys suck and dont even deserve one star… Bad business! Shame on you!

How obnoxious!
10:30pm — as I was rushing to El Pollo Loco to make it before they closed, I decided to attempt to save myself some time and call in my order for my family and I.
I had the misfortune of getting the manager Carla…
It took a moment to eventually reach someone by phone but after a minute Carla answered. I told her that I was only a few minutes away and wanted to place an order for pick up. She asked for what day the order would be for, I responded that I was on my way and would arrive in 5 minutes.
Here’s where it gets interesting.
Carla responded that nobody was currently in the drive-​thru and I could place the order once I arrived and no reason existed for me to call the order in. I asked her if she was unable to take my order over the phone and she said it wasn’t an option…
Funny I thought, with nobody in the drive-​thru or restaurant, why in the world would this person not let me place an order over the phone… which I have done multiple times at other El Pollo Loco’s ranging from West Los Angeles to Winnetka.
I work at a restaurant and people call in orders all the time, I thought to myself as I felt even more pressed for time than before.
Well, at least Carla didn’t have to interrupt herself with whatever she was doing, which was far more important than taking my order.
In the end I just grabbed myself a Double Chicken Salad for the moment and decided to take my family out to Denny’s instead of spending my $ here.
El Apollo Loco of Corona, you have set a new restaurant chain low as far as customer service.

Stopped going to this location because 1. I am tired of repeating myself 3 times for each item that I want to order. 2. Besides the older lady that works there, the rest have bad attitudes. 3. Even after all that, there is still a 50% chance that they got the order right. The one on Ontario is a way better store.

I love El Pollo Loco. I went here and bought $ 55 in food. I asked for a larger cup for salsa as I had a large order. It went all the way to the manager who denied my request. So I had to fill the tiny cups. I know this is petty, but still it was not friendly in a competitive fast food market.

I love this Pollo Loco, they are always so friendly, I went through the drive thru super nice girl Norma is her name. I will come back to this location many more times.

I swear these people go out of their way to be rude as heck to you. Food is good, but customer service ruins it.

Every time I go there I’m rushed to order. I’m the only one in drive through and same thing. Couple times I go like 30min before closing and they have no chicken to order and nothing for sides. Food is great. Customer service sucks

You can never go wrong with El Pollo Loco. Very healthy chicken. seen a few new items on a flyer so here i am. I chose their shrimp & chicken tostada. I don’t know why they don’t call it a taco salad. It has black beans, rice, sour cream, cheese, lettuce, and a deliciously spiced shrimp and chunks of chicken. To top it off with their awesome cilantro dressing. My only complaint was there was only 3 shrimps. I don’t know if that’s the norm, but will definitely get again and asking if it was a mistake. Very filling meal…

I used to enjoy the chicken here. It still has good flavor. But their servings are horrible. The chicken seems to be getting smaller and smaller each time we come. The tostada salad was one of my favorite. This last time I counted six little square pieces of chicken. WHERE IS THE CHICKEN!!! We will not be coming here again.

I recently placed an order through the drive thru and the person that worked the register, I believe her name was on my receipt by the name of Maria had the worst customer service ever. She gave me the wrong change and was argumentative. She then closed the drive thru window on me until I asked to speak to the manager on duty, Lorraine. The 2 stars is for the manager on duty as she was professional and courteous. Otherwise, I’d give them zero stars for having a cashier that needs customer service training and basic math skills like addition and subtraction. She was rude and at the end of the order, practically shoved the food order to me and immediately shut her window. No respect at all!!!

Food is good but seriously it’s the worst customer service ever! The staff doesn’t know half the menu and can’t listen properly. Lorena especially she was rude and after asking for spicy salsa 4 times in the drive thru still didn’t give me the right one and I had to park and walk in and get my correct salsa and then she looks at me and says «what you need now» like are you kidding me. Train ur employees with some common sense and manners

As I am now on a low carb diet, I dropped by today to have a couple of chicken breast with small dinner salad. Pretty easy you would think. BUT… they were OUT of breasts and I was told it would be a 15-​minute wait at 7:27 in the evening on a Wednesday. WHAT? How can this be. Who is managing this place?
After waiting, the food finally came and it was indeed tasty as usual. My 3-​star deduction is for the following besides not having any breasts for a lot of customers who were being convinced to order legs and thighs when that is NOT what they wanted:
1. Dirty, sticky and wobbly table for 2. Why bother to order these type of tables if you need to jam wads of napkins under the legs in order to use them?
2. Dirty counter area at the salsa bar.
3. Dirty counter near the drink dispenser
4. Overflowing trash bins
5. Manager and workers yelling back and forth in SPANISH. Hey, guys… this is America… Speak English so we can all hear what is going on. If you don’t speak English you should not be working there. In the past I have heard some of the workers speaking very badly about some of the White customers in Spanish so they won’t know what is being said… Unfortunately, some of us White people understand Spanish and you have been busted!

I would love to give them more stars but the service was NOT good! This was my first visit to El Pollo Loco & I was not impressed with the customer service! This is a CHICKEN restaurant, why can’t I just get wings??? They had a wing combo but when I ordered it they said I couldn’t get it BCZ they didn’t have any extra wings! EXTRA WINGS??? What do you mean? I don’t want extra wings! I want the 4 wings I pay for! If I could’ve backed out of the drive thru I would’ve! But there were cars behind me so I just ordered a reg wing & breast. I will say it was good but I don’t like breast! the rice & peas was good (I mixed them bcz the rice was DRY!!) The green sauce is sooooo good on the chicken!

Don’t order the Coleslaw coz it’s very bland and no taste at all! Don’t l skip the Churros though and the Corn Tortilla! Try to bring wid u As the Togo of the great Horchata– good for the mouth after that great chicken taste!

I dont know who the guy was who just took my order but he was polite, responsive, courteous, and thorough and we very much enjoyed our office 48 piece Christmas Eve lunch!

I know many of you think, El Pollo Loco is just a chicken place. This specific El Pollo Loco in Corona is my go to place for a healthy lunch alternative. It’s 5 minutes from work and it always hits the spot.
I like to order the Grilled Chicken Salad which comes with marinated fire-​grilled chicken, lettuce, corn, pico de gallo salsa, Cotija cheese, corn tortilla strips, and fresh cilantro. I like to get the creamy cilantro dressing on the side so I can put as much or as little as I want. I will occasionally order one grilled chicken taco al carbon with my salad to really hit the spot.
Staff is nice and they hustle when it gets busy during lunch. I typically park and order my food to-​go because the drive-​through line is busy. It seems you get your food a lot quicker inside than the drive-​through, just an observation ;o)

Two flies in my enclosed packaged taco salad just now. Disgusting. I don’t want to know how many flies are in the inside of this restaurant. Too bad because I used to like this place but now I can never eat there again!

I’ve been to this El Pollo Loco a few times and each time it hasn’t been as consistant as you would hope for a chain. This last time I came through the drive through.
I ordered the Chicken Avocado Burrito and it was really small. I also ordered a Double Chicken Salad and unfortunately over 50 percent of my salad was rotten. Whoever prepped the salad left it sitting in water and or the salad was too old.
I called the store and had the manager check the salad and he came back on the phone and told me that it was all fresh to him. Attached is the picture of my salad, I will let you decide.

Food is usually pretty good no complaints there.
But the drive thru on the other hand is horrible. There’s usually 3 huge lines trying to convert into one as well as the problem of having to let thru traffic by.
Be prepared for some road rage because no one seems to know what line is real.
Road Rage includes:
High beams in your face, occasional honk, and plenty of birds.
This issue can easily be fixed by adding cones, blocking one of three entrances in the back, or outside personnel during rush hours.
p. s. I had more then enough time waiting in line to write this review, play a bingo scratcher, and hear my wife’s whole day.

After a training class, we ventured over to El Pollo Loco for a quick lunch that would not break the bank.
I ordered the chicken bowl and flour torillas. My meal was really good for the $ 5 price tag. The salsa bar was clean and organized. In regards to the staff, they did a good job, and we did not have to wait long for our food.