Lumber Liquidators

We had nothing but helpful and friendly help from assistant manager, Samantha. She was very knowledgable and wanted to be sure that we understood the flooring itself, how to care for it, how to install and tips and trick to help along the way. She never pressured us and was honest and upfront about their policies. The flooring is gorgeous!!! We had several boxes left over and she gave us a refund per store policy with no hassles whatsoever. I highly recommend this store location and Samantha in particular!!! We will return for our next flooring project!

Great experience here. They saved me money over two other bids. Got the in store laminate special and it looks great. Their contractor did great work and deserves 5 stars too. Very happy.

The staff at this location (Willie, Trevor, Mike and Samantha) have been a huge help in my flooring project. I purchased 900 sq. ft. of bamboo flooring, molding and transitions. I had never installed this type of flooring and they were extremely helpful. I had questions, challenges changes and several returns. It turned out beautiful and I have them to thank. I highly recommend shopping at this Lumber Liquidators, I’ll be back for the next project.

Horrible customer service and they do not accept any returns after 30 days so be careful especially if you are a diy and may take longer then you thought. Also a lot of their items are non returnable period and you are not warned, but they do give you their policy with you invoice stating no returns after 30 days without a restocking fee that according to them translate into «no returns»

The store staff were great! I went in and was greeted immediately by Trevor, who is very knowledgeable about all of the product. I told him the types of woods and colors of furniture we have and he showed me a beautiful neutral laminate for $ 1.89 sq ft. He showed me different padding and explained them to me but was not a high pressure guy in any way.
Trevor was very efficient, checked stock and gave me instructions with an invitation to call him if I have any questions. Such a nice experience — far different than my experience last year with Home Depot where it took an act of congress to get any help. I will post pics when the floor a installed.

Great service in choosing the right flooring for the job at hand, got great tips on doing it ourselves, also got a good discount on our flooring & it came in quickly once we ordered! :)

Trevor was very helpful. We were acknowledged as soon as we walked into the store and it was very busy at the time

Fantastic experience! Great customer serice. Installers did a wonderful job. Flooring is gorgeous. Would recommend them very highly.

Beware of swindling by this store! Specifically, if dealing with Samantha or store manager, Tyrone! CAREFULLY INSPECT, PIECE BY PIECE, WHAT YOU RECEIVE FROM THEM. A large portion of my order included solid maple stair treads which we picked up from the store. We were the last customers of the day, and proceeded to load the material onto our truck. Samantha was the only one working at the store at the time, and repeatedly stated that she would not be able to help load the order because of a shoulder surgery she had had. I was sympathetic and stated my husband and I would do the loading onto the truck — anything that had to go into the back seat. Because of her injury and lack of physical assistance with the load, she relied solely on the forklift to do the other half of the loading onto the bed of the truck. When we got home and unloaded all the material, we noticed three of the 15 maple treads were (what I thought), defected. Because the store was already closed by the time we got home, and because I felt comfortable with their return policy (stating defected material is returnable), I waited to place the call the next day with lots of confidence. I trusted the quality of the work, and I trusted the service would pull through in the event something was wrong with the material. I placed the call, spoke to Samantha, and was asked to send pictures of the defected treads to their store email. I did so without hesitation. After all, our goal is to receive product that is in acceptable condition so that we may proceed with our project. What I heard next after Samantha having called me back after viewing the pictures I sent her was SHOCKING, to say the least. She stated the 3 maple stair treads were not defected, that there were actually DAMAGED, and then had the gaul to state that we damaged them! **If an item is ‘damaged’ it is non-​returnable/​non-​exchangable**. I guess this is the tactic they use with customers to avoid returns/​exchanges! Blame the customer! Samantha was very pleasant to work with initially. But at the mention of this problem, her demeanor and attitude changed at the turn of a dime and could not believe this was the same, helpful person who we were dealing with just the day before. The same person I sympathized for when stating, up front, that she would not be able to assist with loading because of her shoulder surgery. She accused us of damaging the material, accused me of a ‘high voice’ over the phone, then simply hung up in the middle of our conversation in my attempt to receive corporate contact information from her. I will be calling corporate on Monday and stating, in detail, my experience with this store, the employees and my purchase. I don’t expect a resolution I hope for (an even exchange for defected material), but I would have done my part in warning any potential customers out there considering this store. WATCH YOUR PENNIES WITH THIS STORE, because you will be accused, then abused!

Great experience… wouldn’t buy flooring anywhere else. The price was right but the service was impeccable. Thanks Mike and Samantha and the rest of the team for helping me through my project. Look forward to working with you again soon