Purrfect Auto Service

They did it again. Refused to up-​sell. There was a strong vibration at idle. I went in and asked for a tune-​up. They investigated and found a bad motor mount. Fixed that and said my car didn’t really need a tune-​up. Thanks, Miguel, Mike, and Naz.

A special thanks to Mike for helping me with that Jeep AC issue. I appreciate it and keep up the good and honest work.
Dr. JC

They are taking care of my BMW for way less than the dealer! I have used them before and am exited to pick up my car today and bring my other car in. Thank you Hammer for your help.

Excellent service at a resonable price. i have all my work done here at Purrfect Auto!

BEWARE! My experience was sketchy. I’m not sure what their real motive was. But I had three other shops look at my car and they were way off on there diagnostics. You would think a wheel bearing wouldn’t take 3 shops to get it fixed. Pretty simple fix usually. I think they were going after my money.

We brought our car in to check a check engine light and they found the problem and made the repair in the same day. I’d come back.

Honest, quality auto care. My dad had been bringing our cars here for a bit and I didnt realize how reliable these guys were until I saw it with my own eyes. Mike took care of me and I was off in a second. Thanks guys, Ive found «my mechanic.»

As far as auto shops go, I had a good experience here. Took my car in on a Saturday morning and had it back and fixed by late afternoon. Mike seemed the friendliest of the two (Indian man at the desk seemed a little rude)

I’m very surprised to read a number of the reviews below… they are the complete opposite of every one of my experiences here. So now for my review — I have taken four of my cars here and always received better than average service and a number of those times service was excellent. I think good mechanics are hard to find and even at that I still wonder sometimes because I know a decent amount about cars, but when it comes down to it a mechanic knows best and Mike and Miguel have a LOT of experience so I trust them to take care of my cars. My Dad has also taken my mom’s car and his 1999 f150 truck of now over 270K miles here. Bottom line — spending money on maintaining my cars is rarely fun for me, but over the course of just about four years, Mike and Miguel have earned my business for life.

Went in for an oil change an hour before closing, asked for an oil change. Without hesitation, the guy told me they were out of oil. Well are you out of every type of oil because you didn’t even ask me what kind of car I drove. Went next door to Fast Auto Service and was out in 15 mins. Never again!!!

tl;dr version: I would find another shop.
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To Del: I totally understand that your experiences were probably a lot different than mine. You did say you’ve known them for years, and I know that it’s better to go to someone you’ve known for a long time rather than a place that’s completely new to you. That may (or may not) have impacted the service you received. I never showed the anger in person that I expressed in my review (which has actually been deleted?) towards any of them because I know that never does any good. I’m really happy that they have been treating you well and that you’re not going through the same things that I was going through.
What I was pretty much saying in my review was that not only was I completely new to this place, but I also didn’t really know much about cars. I sort of listened to everything that was told to me and agreed to all recommended repairs. I no longer have that car, but I still have all the work orders from that car.
Because of all my experiences not only at this place but at a few other shops, I decided to take a few automotive classes at my junior college and I learned SO much just from doing that. I learned what was causing my overheating issue and saw that someone glued my CTS in with epoxy glue and that the CTS was not fully connected, and that’s why my fans weren’t functioning properly. Also, the radiator, the fans themselves, and the thermostat were not inspected (I learned that my radiator was shot later on) Instead of checking this out, they decided to replace the intake manifold gasket which is more costly than replacing some of the other things I mentioned (and it didn’t fix the issue). In addition, my car quit on the 215 freeway and I was lucky to have enough momentum to make it to an exit. I had to have my car towed back to them at my expense. They did fix whatever went wrong with the repair, but my car was still running hot.
The other issue I mentioned about the brakes — I learned that when you feel vibration/​shaking in the pedal, a probable cause is warped rotors (and they were indeed warped), but instead they replaced my wheel cylinders because they were leaking. That CAN cause shuddering when braking… well, I don’t know if they were actually leaking or not, but I still had the EXACT same shaking and vibration after the repair and they told me that the vibration was gone. I even had one of the mechanics ride with me in the car and I pointed it out to him, and he did agree with me that it was still there, but when we got back to the shop, they colluded together and decided to tell me they noticed no shaking.
For any other problem repairs, I’d have to get my past work orders out. But I’m no longer as upset as I was when I first wrote my review — time helped fix that. I totally deserved what I got from this shop because it was my fault (not theirs) that I knew nothing about cars. I’ve forgiven them for everything. They actually helped me out — they inspired me to get some education so that I can understand what’s being told to me about my car in the future. I hope this finds you well.
[[Note]]: The only mechanic who was ever really honest with me about that car was a guy from a GoodYear (yes, I’m shocked too) on Limonite and Camino Real in Riverside. He took me to the back and told me that my car was shot, everything was leaking, and it was a total money pit. He said that he saw lots of money making opportunities from that car. He told me to just get rid of the car and get another one. They also informed me that whoever replaced the intake manifold gasket (Purrfect Auto) botched the job and that one of my spark plugs was stripped (all believable information: I mean, my car quit on the freeway after that repair). I regret that I didn’t listen to this guy and continued trying to save that car.

I’ve known Mike and Miguel for quite a number of years. It blows me away to read some of these complaints and maybe, just maybe these people ought to take a real good look at themselves. I’ve had my Toyota Corolla, Toyota Sequoia adn my Lexus IS-​250 and have NEVER had a problem. Was always treated with respect with a cheerful demeanor and smile. On several occasions when my wife was still at work and didn’t have a ride back to my home, they would drive me home and pick the vehicle up later that day or the following day. As a current military defense planner I come in contact with a multitude of individuals both in the civilian, aerospace and military environment. People that constantly whine and complain aren’t very happy individuals and more often than not, hate the way they live and their home life suffers as well.
Although never being exposed to «agent orange» while serving my Country in Vietnam, I’m happy to be home and happy to still be above ground. These people ought to take a chill pill and if they think their horrible experience with Purrfect Auto was justified in slamming the mechanics, Mike and Miguel, maybe they should find inner peace with themselves before exposing the real truth, they are miserable people!

I am shocked at other comments. I can only tell you my experiences over the past few years.
I recommend these guys to everyone I know. Heck, I drive from Pomona to go here. There bays are always full which is always a good sign to me.
My history good and bad:
Good:
Came in for a $ 10 oil change before a long road trip, they did an inspection and found leaking part. $ 200 and an hour later truck was fixed and good to go. (Looked up part and I paid a little less than average for it, I was happy. I like a good deal)
Had water-​pump /​timing belt and some sensor replaced for $ 260 out the door! (was quoted $ 600 — $ 700 places close by) Couldn’t believe the great price! I had to see the old parts to be sure. Not one issue with the honda after that.
Had my brother take his Eclipse in for same repair. It was $ 280 due to an extra part needed.
Bad:
Continued to bring my vehicles in for regular oil changes and inspections. Recommended coolant flush, fuel injector cleaner, and other preventative maintenance. (Waste of money in my opinion, until after 100K miles) I passed on all this.
2001 Ford F-​150 engine seized up (needs to be replaced)
Quoted 6k-​8k to have a new overhauled engine put in along with other required things that go along with this type of repair. These guys did it for 5500 out the door! Excited, but have since had problems with engine. It dies when cold sometimes and they can figure out why because it wont do it to them. However, they ordered an computer and installed it to monitor the engine. Computer has been loaned to me for over 4 months and they truck wont die (like a child at the doctor). As soon as it does I am taking to them and they will look at log. Frustrating, but they only installed the engine, they did not do the overhaul. They are trying and I appreciate that.
How they make money:
… $ 10 oil change, they inspect car looking for things wrong (cars break, thats why there is a mechanic on every corner) this is how they make money, nothing wrong with that. You should be happy they are informing you about problems you did not know you had! They tell you what they see and propose a price for repair. (I recommend you pull out that smart phone and do a little research before you make your decision) Fix it or not its your choice, dont like the quote there are other mechanics literally steps away. **These guys will beat there prices hands down from my experiences.
I am going in today to have a lot of maintenance done to my car (just hit 100K miles). I will honestly let you know how it goes. Good and bad! I hope this helped.

I will NEVER go to this place again! I feel that I am a very patient and understanding person especially when it comes to customer service. This auto shop really tested my patients when I received my car full of eaten sunflower seeds in the front passenger seat and the only response given to me was «Sorry I don’t know what you want me to do»! WTF. This auto place was negligent and displayed poor customer service! I took pictures and will be displaying this to the better business bureau! My story is on the bottom! Enjoy!!!
1−15−13 (8:20AM) — Routine transmission fluid repair service with an estimated completion time of one hour. (9:25AM) Staff phoned myself to explain one of his technicians Accidentally broke a water pipe and would need the car to stay over night to be replaced. From there I was not offered nor given a loner car or ride to my work which left me at a complete inconvenience and I had to miss work.
1−16−13 (9:25AM) — Staff phoned myself to express my car was ready for pick up. Due to my limited transportation arraignments, I was unable to pick up my car until 5:30PM. Upon arrival I was greeted my Staff 10 minutes after walking in the door and was charged FULL price for the transmission services! Given it was an inconvenience for me to miss work AND find transportation the following day I was charged full price. NOT only that, I was questioned as to why I wanted documentation on the part they replaced! Smh THEN after paying full price I walked to my car, which was parked outside of the primacies with doors UNLOCKED and entered into a filthy front seat with EATEN sunflower seeds spread across my front passenger seats (Pictures were taken). I walked back inside to make staff aware of this matter and his response to me was «Sorry, I don’t know what to tell you and what do you want me to do about it». WTF. I then proceeded to walk to my front door and not to my surprise staff walks away! I felt staff and this companies actions were negligent and poor customer service over all.
I am a representative of the National Retail Foundation of Customer Service and this poor quality service will not go unpunished! BBB here I come!

I had my main oil seal on my Honda Accord replaced by this company. A few months later, my regular mechanic (not knowing I had the seal replaced) let me know that my oil seal was leaking. Upon further investigation, we noticed that bolts were missing, cables had not been properly re-​secured, and the heat shield had been been when Purrfect Auto did the repair. What a bad experience!

Contrary to what some of the other reviews are saying, my girlfriend found this place excellent for her problem. On her way home from work, her Mazda Tribute became overheated on the 91 Freeway in Corona. She got off the freeway but the damage had been done. The engine had overheated to the point it would have to be replaced (granted, this is their opinion), I joined her at the shop the next day to give a male’s opinion. MIke helped us and was polite and courteous and did not seem to be taking advantage. He told us he would take care of it, or we could tow it to someplace else to get a quote. His demeanor was great, and fair in my opinion.

I have never met such wonderful people! They have changed a lot of their staff and have improved their skills dramatically. They gave me a good estimate of how long I had to wait. They also had a shuttle service and dropped me off home, called me immediately after my car was finished. I am very happy with them and would highly recommend them!

A-​Ok honest and super fast service today on our 93′ Chevy. Replaced some ignition stuff. Parts were about 150 and labor about 80. It was done within a few hours for us. This place also has one of the better waiting areas Ive seen for auto places

This is really just a typical shop in the auto business.
The employees are rude and uncaring. The didn’t call to tell me how much the work would be before they did it, and of course they overcharged me. Then of course they never called to tell me my car was done. And I had to wait 10 minutes for someone to get my keys.

Had high expectation for 20 year+ ASE certified mechanic, now I’m extremely disappointed. About everything that could have gone wrong did.
1) Skillset? Store owner test drove my truck twice after repairs were done, and yet my truck isn’t ready. I’m wondering how good of a job was performed if it needed to be done twice and still isn’t satisfying.
2) Nobody told me that my truck was indeed being worked on by a Dodge dealer, which I found out randomly talking to one of the techs.
3) No communication whatsoever: Nobody kept me updated on what was going on as the repairs were underway. That’s how a 4 day job became a 3 weeks (and counting) job without ANY EXPLANATION; I have to call them every day now.
4) Ultimate unreliability: I was asked to come in today to pick up my vehicle (is it ready… really?), I put my 3 weeks old son in the car and headed out to the store, closed: Nobody showed up!
No thank you, never again. This experience was the polar opposite from Purrfect.