U-Haul Moving & Storage of Corona

Just tried to get my propane tank filled. There were approximately 6 people in line. The owner stood by and saw multiple people waiting for the propane. Extremely poor customer service. The owner did not bother to help his employee. Will not come back to this business again

Useless employees… my brother made a reservation for me under his name. I called to confirm and they said they could not give me any information, after asking me what my brother’s name was and keeping me on the phone for several minutes. Is U-​haul some kind of «top secret» organization for the Illuminati!!!
What a frustrating joke.

Rented a trailer from this place for a few days, when returned we were charged extra bc 2 chains were touching the ground. It was $ 20 per chain. The chains were not damaged, just scratched. Absolutely ridiculous!

This place is a scam. Chains where dragging, well maybe 2 miles it touched the bottom and now they are charging me for 2 chains 19.99 plus tax. They did even mention on make sure it doesn’t drag or we charge you. I also go trailer insurance but apparently it isn’t covered.
Avoid this location

My family rented a truck here at the end of July because it was easier than going to the U-​Haul on Van Buren.
Customer service here is good. Location is bigger and more convenient than the Van Buren one. This one also has storage facilities! It’s close to cheap gas stations (to refuel your truck at), too.
Prices have gotten so high over the years. I might need a truck soon for my own move, and I’m not sure if I will return to U-​Haul or not.
(Note: The picture of the man holding the «wrapping paper» box is the manager of the Van Buren location. That’s odd!)

Love the staff at this Uhaul. There was a miscommunication on my part with the truck rental. I spoke with the manager Ruben, and he cleared everything up. The rest of the staff was very accommodating. Moving is stressful enough but they made it hassle-​free. Thanks again guys.

I really didn’t want to give this U-​Haul company in Corona California any stars at all, horrible customer service. Reserved a truck a month prior to moving date as U-​Haul was very close to location of my house. They called one day prior to picking up truck and told me I had to drive 25 miles out of my way to pick up truck and bring it back to move. Beware your reservations are not In Stone it’s on a first come first serve basis. Do not waste your time going in there Ahead of time it won’t do you any good. I will never recommend U-​Haul to anybody.

No one knows what they are doing here and they won’t answer your calls to fix the incorrect bill that they overcharged you on. Don’t waste your time with any Uhaul location.

Customer Service at this Uhaul is poor. There is no parking for vehicles so your asked to park on the street. BEWARE!!! Your parking at your own risk. My car got totaled on one side from a Uhaul vehicle but they took no responsibility for the damage done since I was parked on a public street. The Uhaul manager didn’t care. Basically would not look at the video to figure out who hit my vehicle and ran. Came out to my vehicle after hours to find the whole side of my vehicle caved in with my mirror on the ground. Thought they may do more for me to help me find the person who hit and ran. But after many phone calls nothing ever resolved.

Rented a truck for a tree fundraiser for Santiago High Lacrosse program. Great customer service. Very helpful and made sure I had what I needed. Convenient location and service hours.
Will definitely use and recommend.

Surprised at all of the negative reviews here. I’ve rented trailers (never a truck) about a half dozen times from this location. Never had a problem. To rent a trailer is pretty inexpensive… renting a truck from them and paying all that mileage plus gas is a rip off, I’ll agree to that.
But I’ve always been happy with the service here. Sometimes it has taken a few minutes waiting in line at the counter, but that’s mostly because the people renting need to have everything explained to them more than once.
Never had any problems with the guys hooking up to my truck outside. But I always double check anyway. My hitch and receiver came on my truck when I bought it so I can’t attest to U-haul’s installation procedures. But bottom line, it’s your car/​truck that’s going to get damaged, so twist the knob and check the chains for your own piece of mind before you drive away. Don’t blame someone else.
There’s always an inherent risk when pulling something behind you, so if you can’t take 90 seconds to do a safety check, maybe you shouldn’t be towing.

Great morning crew. Afternoon crew very disorganized.

Please fire all the staff that called in «sick» on Super Bowl Sunday. I came to drop off a trailer when they opened at 9am and it took over an hour. It would have taken probably at least another hour of waiting if I hadn’t decided to drive around and squeeze through the side entrance and drop the trailer myself. There were trucks backed up on to 6^th street waiting to get in and a lot of customers standing around very agitated. There was one person working a huge line inside and one guy working the vehicles outside and that was it. Those two employees were working very hard and deserve raises. Fire the rest and hire some people who have some work ethics. In today’s economy that shouldn’t be too hard.

Rented a trailer. They hooked it up to my truck. Drove down the freeway and the trailer unhooked from the ball on the truck and was dragged. Happened twice. Had to drive ever so slowly. Once I returned the trailer and spoke to the manager about it, he said that it was my responsibility to make sure connections were made correctly. I thought they were the professionals. It’s fair to assume that if they hook up the trailer, it won’t just fall off.
Lousy service. Lousy response.

Let’s face it… we all hate to move. Blah! I mean moving to a new place can be cool, but the act of moving is tiring, stressful, annoying, and just no fun. If you actually like to move, let me know. I may give you a call in the future. ;-). Anyway, so I had to help my parents move this past month. We called a month in advanced to reserve a truck for three days (Saturday, Sunday, and Monday). We called again the week of and everything was all set. Boxes were packed the family was over and ready to get this done and guess what?! We go to pick up the UHaul truck and it was not available. We waited about a half hour and they told us to go home and they’ll call once they get it in. Well we go home and wait… and wait… and wait… until finally they call and let us know that we won’t be getting the truck we reserved and now have to get a size smaller. If you have ever moved, then you know the more room you have in the truck the better. So we’re behind schedule with a smaller truck. We ask for a discount since they’re going to be charging us the same amount and say they’ll take of some money for our trouble. Big deal!!! The overall customer service was very poor and left me hating moving even more. We did the best we could with the smaller truck and ended up using additional cars to help. I would definitely pick another location to get a truck in the future. If you reserve something you expect it to be there. You also expect good customer service.