VZ Wireless

First of all, I wanna say that I didn’t have a bad experience. I wasn’t looking to purchase a new phone, I was looking for help with what I already had. That being said, my score of one star is not due to service, because the person who helped me was very helpful, he’d get three stars. The score is more for the store and supplies itself.
I walked in here cause I was hoping to play with a newer Droid phone. Hubby just got me the iphone4 for Mother’s Day, and because I came from the awesome Motorola Droid… I wasn’t sure after a few days that the iphone4 was a good fit for me. It really bothered me that my new phone didn’t have a built in navigation system!!! Puzzling I know! So I walked in hoping to play with other phones to compare with.
I walk around, and I look at the phones a few feet away… Then I realize that these are FAKE phones! I hate that crap! I don’t like that Best Buy is the same way either. What is the point in having a fake phone to look at, when it doesn’t help anyone make a good decision. So needless to say, I was very disappointed. The young man who helped me was more then willing to pull out an actual phone for me to see, but I turned that down. After knowing what I felt was missing on my Iphone4, he showed me the Mapquest navigation app, so for now… I made up my mind to stick with my new cellphone, and I’m much happier.
Another thing, the store is so darkly lit, not welcoming at all.
I don’t think I’ll ever return to this store again. Especially after reading the first Unilocal review for this Third Party Vendor. I was thinking of going over for a charger, but I’m afraid I’d just get screwed with that too!

Run in fear!!!
I should have guessed something was wrong when they tried to sell me a generic phone and I went in wanting a phone with a PDA.
Then while we were in there doing all that contract work a lady came in and said that the phone they sold her was used. The owner said it can’t be. She said there are photos of a nude man on the phone. He then agreed to replace the phone, in a few days. He needed to order one though it was the same model we were talked into buying. You think that I would learn…
Well after a hour and a half we had the phones we did not want and left. We charged the phones overnight and set about typing are number into the phones. My husbands phone had some one else’s numbers in it. My phone started to loose batterie power with in the first hour. Then when I looked into the manual it did not match the phone all the buttons were wrong.
We went back to the store and explained this to them. They said the phone did not leave the store the reason my husband had some ones phone numbers in it is that they transfered the numbers, then the sale did not go through. But they swore the phone never left the store. He then looked at the phone and pointed out that there were calls on it starting in December and going to February. They had no response to that but said the box is not marked. This is what the owner told the girl the night before!
They said that they could replace my husbands in a few days and they said that they were replacing mine right then.
After we left we found that I still had the same phone.
I called verizon and they said they could not help then they explained that this was a third party store and they pointed out that the phones we did not want were available for free after rebate on their site. They also pointed out several plans that would save more money. In fact the customer service lady at Verizon said that we should cancel are contract.
We went in to cancel the contract and they charged us a $ 100.00 restocking fee when the contract said $ 25.00 a phone. Note we had to use a magnifying glass to read the restocking fee. Well any way we will be filing small claims and are with out cell phones for 3 to 5 days while we wait for sprint to send us new ones. You don’t think we would even use Verizon again.
This is a hardship as I am a psycho therapist working hospice and patients can’t reach me directly they now have to wait while my service locates me. There are a lot of people who will pay the price of this business greed. I will also need to get a new number and reprint my business documents.
It is my opinion that this business does not care about it’s consumers. Find someone who will be honest.