Waste Management

On a few a couple of occasions they have missed my house because I live on a corner I guess.
Not a big deal just call customer service.
The first call customer service apologized and said that someone was on the way.
No pick up was made.
The second call was made the next day. I was assured by customer service that there would be a pick up by 6pm. No pick up happened when promised.
The third call was made the next morning and I asked for a supervisor. More apologizes and excuses. The customer service rep actually was trying to keep me from being transferred by telling me a driver had been assigned for my pickup. I still insisted on speaking to someone who could help. So she put me on hold.
While I was waiting on hold one of their trucks went right past my house, and again totally missed my pick up.
As of this writing the problem has not been resolved.
I would also put their customer service in the negative numbers as well as their drivers but Unilocal doesn’t allow for that.
Waste Management you had one job to do and you can’t even get that right!
As for the cities of Corona/​Eastvale you should give us more alternatives instead of dealing with this monopoly.

I just moved to Corona in September 2015, Since I moved my trash has been picked up literally 3 or 4 time max. And they ONLY take 1 CART, this people don’t do their job. My Gardner is not able to put the grass in the cart because the stupid trash men don’t take it. Corona city needs to do something about this. Its very inconvenient and we pay monthly for this service!!!

The waste management workers in Corona are low life losers! I know you only make $ 9/​hr but seriously how hard is it to do your job? This is not the first time you skipped my house you dumb fucks! I can see why you idiots have 1 star on Unilocal.You guys suck!

ITo be honest I can’t believe a company can flourish with such bad service. The drivers are so rude it is incomprehensible. Countless times we have had to call when they don’t dump bin. Most recent this morning, pickup truck parked by bin in parking lot. Truck bed stuck out 2 to 3 feet. Waste truck driver sat in his truck and honked horn several minutes. Not knowing who the pickup belonged to I walked out from my office and rolled bin 3 feet for driver and pushed it back. In the days of customer service the drivers would have done this and been on their in half the time. Fees go up constantly and attitude gets worse I can only believe this is a reflection of upper management. Norco really needs to explore options

I have been trying for two weeks to have a couch and love seat picked up in Corona. Told single driver couldn’t do it on their own and second week told two drivers will be sent. Then comes pick up day again and they sent one driver and he said he couldn’t do it. So three free big haul pickups a year is a joke

0 stars, BAD customer service
Three days in row I’ve tryed to resolve issue. Everyday they are suppose to have someone call me back. NO CALLS! Come on Norco can’t you find better service for us

I would give a zero star. Third time no pickup of recycled trash this year. I saw the driver drive buy slow down look at it then drive away. Nothing spilling over lid closed and nothing that was not to be recycled in the container. Called them and was told the driver claims that he could not service and gave no reason. Again you pay for something and you expect to get what you paid for, but not this company .Too bad there is not another company I could switch to, and if there were I would be long gone for Western Waste Management. And now the City of Corona is holding a meeting with the public to discuss a rate increase.

The standard If I could give this company zero stars I would. By far, the worst company I have ever dealt with. We just moved in to our new home and needed an extra trash pick-​up. We had arranged for the pick-​up on a Friday. Put the 10 bags out and 8pm Friday night the trash is still on our front curb. Of course the company is closed on the weekends so we had to bring in the 10 bags until Monday. Monday arrives and waste management assures us the trash will be picked up, so go ahead and put them back out again — guess what didn’t happen. Tuesday arrives and waste management assures us the trash will be picked up, so go ahead and put them back out again — guess what didn’t happen. Wednesday arrives and waste management assures us the trash will be picked up, so go ahead and put them back out again — guess what didn’t happen. It’s now promised for Thursday and there are still 10 bags of trash on our curb. My husband and I have called at least 5 times and spoken to numerous «supervisors» of which there is no record of the next day — hmmm strange, must just be a glitch not and indication of incompetence and then no accountability. If I could I’d fire the lot of them I would but problem is they have a monopoly so there is no incentive to perform even mediocre.

I would like to delete this review but cannot find a way to do that on my phone.

Waste management is horrible in east vale! They were delayed 1 day because of the holidays and never picked up mine or our neighbors trash! All of our trash is on the street including the neighbors condoms and tampons! Of course they r closed on weekend so u can’t tell them to pick up the trash! They never come when they r scheduled! I would rate this a zero star but I had to give them one!

Well, I initially logged onto Unilocal to write a very bad review of Waste Management customer service while I was on hold with them, but while writing the review, Arthur came on the line and changed my experience.
My initial complaint was focused on the issue that it is so difficult to make contact with a customer service representative. The number listed on my bill took me to a dead end so I had to get a working phone number from their website. After spending several minutes hunting for the phone number (they try to get you to submit an online request versus calling them) and calling it, the line was answered by an automated attended system that is poorly designed to get a customer to the right option AND then doesn’t offer a way to go back to the main menu or get transferred to a live person if the option selected isn’t correct. Upon hanging up and calling back just to select a different option, I was placed in the queue and on hold. Hence, I logged into Unilocal and started my dissatisfied review. Then Arthur comes on the line…
He was courteous, helpful and took care of my situation quickly. He is exactly the type of customer service representative I like to talk to and expect. Thanks to Arthur, Waste Management is getting a rating of 3 stars instead of 1 star. (-;

I would have give zero stars but I didn’t want everyone thinking I made a mistake. This company has the worst customer service I have ever encountered on a routine basis. Examples: called them at least 4 times with address corrections, they took an extra month delivering my new cans when I moved in (which were not new– «barely cleaned» would be a better term), and the last chapter of this story is a missed pickup this week. I called the day after to have them come out– they didn’t– I called them again and spoke to a supervisor who assured me they would be out. Guess what? They didn’t show. So basically they missed a whole week, blew me off twice, and pocketed free money from me. I pay my bill on time (auto pay) but they can’t hold up their end of the deal? Or at least right the wrong when a problem arises? This is exactly why monopolies do not work. Horrible dishonest service. Wish there were other options.

Potentially one of the worst companies to work with in Southern California. I am working to get other trash collection companies here in the area. I do not like to pay for something that I don’t get.

I’ve had this service for 8 years and have had no problems. I’ve scheduled pickup for large items several times (we are allowed 2 a year) and my items were picked up when they said they would be picked up.
Also, I have had 2 trash cans get damaged by the trucks and when I call to have them replaced, they are replaced within a week. The customer service has been friendly and helpful.
I’ve paid my bill monthly online for years and had no problems.

I can’t believe I’m writing a review about a garbage company, one that’s a monopoly (it appears). I just don’t like them. When we first moved into our house, we started making payments online. Lo and behold, we found out that on our next month’s bill, it stated that we didn’t pay the previous month. WTF?! I looked into my records and found that we did through online bill-​pay. I later found out that they credited my payment to my parents’ Waste Management account in a completely different city. How the heck do you do this? Only Waste Management can tell you. The only thing I can tell you is: incompetence.