Elite Outdoorsman

I purchased a Groupon and pre-​paid a fishing trip that this company had offered and was very exicted to fish (and potentially later hunt) with this outfitter. I am experienced at both hunting and fishing and have used many guide services. I contacted them as instructed via phone, was told to email my info and text them. I did, several times. Long story short, 2 weeks of mostly ignored emails, calls, and texts I was never able to confirm a fishing trip. The 9^th text message/​13^th communication was with a date «Please confirm» their response which was the 14^th communication was «No problem buddy. Send me your name email phone number». Fishing is supposed to be fun, and this experience was not fun at all, and became more like chasing down someone that owes you money than booking an adventure. After multiple attempts at communication and multiple attempts to confirm a date, I gave up and texted the owner (who apparently farms out the fishing to a different «partner» who would not communicate with me at all) about my plight. He finally admitted that their main boat had a broken block — I guess this was some kind of secret, because he acted like all the lack of communication was OK and texted me that my «name wasn’t first on the contact list» and that they are «extremely busy» — very sarcastic I feel to tell me after two weeks of stalling and obfuscation that my name wasn’t «first». With that kind of poor communication and attitude, there is no way I would drive several hours to an apppointed meeting spot in the hopes that they would even show up. I asked for and got a refund on the pre-​paid Groupon. Elite Outdoorsman: I am sorry that I had the had the poor sense to pre-​purchase a fishing trip and think that I would then be treated like a customer you valued. I actually thought the whole point of a Groupon was to get customers to try your product so they would come back again and again.
TLDR: These guys are «extremely busy» and customer is not «first on the contact list» so after 2 weeks and approx 14 emails, texts and calls customer could not get a single fishing date confirmed.