avoid at all costs, she had an issue with my insurance and ended up saying I must pay all the bill even though it is covered and they are trying to overturn the claim to pay her. She would not call them with me and she wouldn’t let me explain what was going on with my insurance. She just said I needed to pay her and hung up without letting me get the details on the bill. She is rude, doesn’t listen and should be avoided at all costs. I cant get through on her answering machine to leave a message to request the amount that is due and where to send it. Anyone who tries to call her will probably not be answered as she is screening calls, makes sense why my insurance company cant get through to her. It’s like dealing with a 2 year old. See her reply to the first commentator at the bottom…(it’d be great if she went back to her home country)
A B.
Évaluation du lieu : 1 Sausalito, CA
BEWARE! Dr. Scott does NOT actually CARE about her patients, only the frequency with which they visit and more importantly PAY her. I saw Dr. Scott four times following several miscarriages and deaths in the family in less than a year. I needed someone to talk to and an outside view on things. I was suffering from mild depression and had tried many other alternatives to no avail, deciding with Dr. Scott to try a low dose of medication. Within 2 months I was feeling better, like myself again, and felt like she had helped me. In my last session, we only spoke for about 15 minutes and she said I could go if there wasn’t anything else I needed to discuss. Unfortunately, she is very difficult to reach or schedule an appointment with and only ever trades voicemails, often never returning my call to confirm a date and time. My prescription was up for refill and she refused to call the pharmacy back, but left me a nasty voicemail informing me she needed a follow-up to send in a refill. I attempted to make an appointment and again dealt with the dreaded voicemail tag. I showed for my appointment unsure if we were even confirmed and met an angry woman, with a huge scowl on her face. I told her I was unsure of the appointment as she had never returned my calls to confirm and she rudely barked that«she had called me enough times!» Unbeknownst to me, I was expected to come a minimum of once a month whether or not I needed to or had anything to talk about. I do not need to be babied or coddled, but do feel I deserve basic human respect. She was angry, nasty and incredibly unprofessional and I am grateful to understand her true concerns… PAYMENT only! I am looking forward to finding a professional and caring human being with which to continue my future care.
C L.
Évaluation du lieu : 1 Novato, CA
Horrible first impression experience. I arrived for a first appointment before my scheduled time, but became turned around in terms of finding her specific location(the complex address she is in is a little confusing at first) I stopped in a nearby office to get help with directions and called her from my phone to let her know that I had gotten lost, but was on my way. I arrived on the steps below her office 5 mins. after the hour and encountered a seemingly flustered woman who verified my name, as she kept walking. She mumbled something about having been stood up all day and that she was going home. I thought I misunderstood and reminded her that I had tried to reach her after getting lost and that I was aware that the 5 mins would cut into my time. She kept walking and angrily responded that I would either have to find someone else or reschedule, but she was going home. I felt as if she thought I had committed some major transgression. She continued on to her car, which was parked close to mine, repeated for me to find someone else, got in her car and sped off. I now realize that we would not have been compatible and that she may have needed counseling more than I. She seemed angry, rude and unprofessional overall in her demeanor.
S C.
Évaluation du lieu : 1 San Francisco Bay Area, CA
I respected Dr Scott’s decision to not give me a second appointment as well as not giving me the opportunity to come in late for my first appointment. I just wish she could have conveyed this message in a nicer way over the phone.
Sea C.
Évaluation du lieu : 1 Winchester, MA
If you want to see a therapist who cares more about your mental/emotional well-being above getting paid, do NOT see Dr. Scott. My primary care physician recommended I see her to help me deal with some situational issues going on in my life(my family and I moved to Sausalito a month ago from Boston, we have 2 small children, my dad died a couple years ago, etc etc). Dr. Scott sounded very nice and helpful on the phone, but turned out to be quite rude. Our initial appointment was scheduled and I had a babysitter lined up. The morning of our appointment, the sitter cancelled(she accidentally mixed up the days). I called Dr. Scott twice to let her know I would have to either bring my two children to our meeting or re-schedule. When she returned my call, she was quite rude. In order to re-schedule, I would have to pay a $ 100 cancellation fee. Or I could simply choose to not see her. She had zero empathy for my situation or real desire to help me. She didn’t seem to grasp that this was a surprise and that I had no other childcare alternative(we’ve only found 1 sitter since the move and have no family out here for back-up childcare). Dr. Scott handled me as a business transaction and not a real person. She had no interest in helping me — only getting my money. Maybe Dr. Scott should choose another field… banker perhaps?!