Firestone Complete Auto Care

Took my 1969 Camaro in for an alignment but as I pulled out of the store a piece of metal, presumably a wrench or other part, flew off the car from the engine bay. The fan was driven into the aluminum radiator and caused a loss of all the coolant. Unfortunately, I was unable to find the piece of metal in the roadway so the manager, Dylan, denies all responsibility. Though he did point out that the problem was likely caused by the fan being loose, as he wiggled the now broken fan. Yeah, it hasn’t been loose for the last 5 years but being hit with flying metal tends to make that happen. The rest of the staff was polite and professional but Dylan seems to think I’m trying score a new radiator at his expense. Hands down the worst customer service experience I’ve ever had from a store manager. That condescending attitude might work with your other customers but don’t tell me you know what happened to my vintage muscle car because you had a similar problem with your Suzuki Samurai.
Next time try «So sorry. Let’s get this thing looked at and see what can be done to fix it.»
As of this posting my car is still at their shop pending an examination by their arbitration firm. Tho Dylan says this could take up to 2 weeks, lol. It would take less than an hour to fix the car but they’re going leave it in their shop for weeks. Great time management.
I’ll update this review later.
11÷21÷15 ***UPDATE***
It’s now been a week. Firestone still has my Camaro and I’ve heard nothing from them other than a «we’re looking into it» from their social media dept that saw this review.

We were coming back from the Coast on Sunday when we drove over some debris on the highway, dragging it under the car until I was able to pull over and rectify the situation as best I could. When I noticed a slow leak of liquid, I knew I needed help. Firestone was the only place open on Sunday in Corvallis but it was fast approaching their closing time. We called them, told them our problem and they gave us directions in to their location and quickly put the car on a lift. Dylan and Bryan couldn’t have been kinder. They quickly diagnosed our situation, removed the torn piece, assured us no real damage had occurred, and sent us on our way! ‘Service stations’ DO still exist! If I lived near Corvallis, Firestone would be my FIRST thought for auto needs. Oh, yes, the ‘liquid’ I saw was just simple condensation from the A/​C. These guys were wonderful and relieved a LOT of anxiety in addition to making the temporary repairs under our car to get us back to Portland! These guys are great!

Needed an emergency tire replacement and was stuck in downtown Corvallis. Normally I’m a Les Schwab customer, but my incident took place on a Sunday, so both Les Schwab locations were closed. (So was G&J Tire, my 2^nd choice)
So, I got a hold of Firestone and was able to get the car into the shop a couple hours before they closed. We took advantage of their $ 19.99 oil change offer, too, while we were there.
Plus points for being open on Sunday (yay!) — minus points for not having a working restroom (boo!).
Overall, I was going to rate them a 3-​star business for just doing their job (nothing special or fancy), but they get an extra star for being open on a Sunday. I don’t know how much worse my day would have been if they had been closed! Nice job Firestone! :)

After calling about 3 other locations in Corvallis, we decided to take our 2008 Prius here. Just $ 19.99 for a complete (I’m assuming basic) oil change! Great deal :)

Once a customer there, they will always take care of you with friendly service! Had a tail light that needed to be replaced and I drove there with the light and they replaced it immediately, no questions asked. Defiantly a great place to go for any auto needs!

The first auto care professionals to treat me with human decency. Brought in my car right before closing on Sunday, two employees stayed late to diagnose it, and was done by mid afternoon Monday. For as long as I live in Corvallis, I won’t go to another auto care facility.

I took my car over to repair a nail in one of my tires. The service desk person was nice and able to arrange service for my car within 30 minutes. However, the front desk proceeded to tell me that the treadwear was too deep and that store policy dictated they could not repair the tires. I took my car to a local competitor who fixed my tire without any questions. I had a long conversation with the other garage where I asked about treadwear. We measured the wear of my tires and they were all fine. I interpret that the local Firestone were more interested in selling me tires, than providing economical tire service to a graduate student. Congrats Firestone — I don’t trust you and I won’t be back.

I purchased a set of tires for my Nissan Xterra from Firestone tires Corvallis, OR. (Destination AT’s) While I think these are good tires, I got a flat, drivers side, rear. It was two weeks before Christmas 2014 and I brought Xterra in for flat repair. Guy at counter told me he couldn’t repair tire as it was near outside of tred on tire. He said it was a small nail and because it was 4WD I needed a new set of four tires. Road hazard would not apply to this situation. I explained I could not afford at this time so leave nail in tire. I took truck to a local tire competitor for flat repair and they fixed flat without any questions. A couple days later I received a phone call from same guy at counter offering me a deal on a new set of tires. This experience left me feeling somewhat distrustful and suspicious.

It seems like we always have car trouble in Corvallis, and what a good thing!
This time our bumper fell half off the front of our car, and the other two shops we’ve gone to had people out sick, so were too overwhelmed to take a last minute repair.
We rolled into Firestone an hour before closing and begged them to do anything to put our poor car back together. They made it look brand new, and were so nice and so fast. ¹⁰⁄₁₀ would bumper again.

First off, thank you Firestone for the new tires and the brake maintenance. However, when I asked for a battery installation, that’s when it all went down hill. When I returned home to Portland, Oregon after installing a new battery I noticed that my speedometer would fluctuate rapidly and my lights flickered repeatedly. Soon enough when I went to go start my car it would completely die. lights and all.
So, I knew that obviously my (new) battery had to be the culprit. When I went to pop the hood I saw that it wasnt installed correctly and it had been brutally stripped inside of the battery itself and the bolt in which connected the led of the battery outlets and my van itself.
After being stuck on the side of the road the night before and having to strategically flip the irreversible bolt to make it back down to Corvallis Firestine I came back to confront whoever’s idea it was to strip the living soul of this poor battery and bolts. They told me it wasn’t the right size bolt and whoever had my van before me was the reason this happened and additionally that it was up for discussion if they’d provide a warranty.
After many hours, they agreed on the warranty and supposedly fixed the battery issue free of no cost. When I popped the hood, they had only changed the worst of the two and had left the other loosened and incorrect.
Also, when I suggested they check for an exhaust leak they told me they couldn’t find anything worth mention.
When I got home to install storage in my van, I noticed a very obvious and apparent hole in my exhaust pipe.
So this tells me that each time I came, they neglected to put care or even awareness in anything they did. Hopefully my tires don’t fall off and my brake fluid isn’t sugar water.

Very nice shop, front guy very patient and I had enjoy many FREE services from them, include charge air, charge battery, check tire services.

Stay away from Firestone if you don’t want to be ripped off. I took my vehicle in for alignment and tires. I had previously purchased a Lifetime Alignment package from them. They said my front wheel bearings were bad and needed replacement. This wasn’t something I had noticed but I told them to go ahead.
A few weeks later I had it in again for some brake work. There was a different person behind the counter this time. He called me up and said that my front wheel bearings were bad and needed replacement!!! I told him he should check my computer record of service before he tries to pull a scam on me. He made some defensive remark about how they sometimes get defective wheel bearings — yeah right.
I had purchased the lifetime alignment when I was living in FL (Orlando). When I took it in for it’s first «free» alignment they tried to sell me a bunch of unneeded extra services — brake shoe cleaning and rear brake adjustment were two of the services they said I needed. I was loosing coolant so I had them do a cooling system pressure test for $ 50. They said my radiator was leaking. I doubted their diagnosis as I has just had it replaced. I waited until we moved to Corvallis and I took it in to Gary’s on 2^nd St. They replaced the intake manifold gasket and cured the leak.
Firestone is the absolute worst bunch of incompetent crooks out there!

I had taken my vehicle to the Firestone in Eugene a year ago and purchased the lifetime alignment. I went in a month ago or so to have them align it again. I honestly believe that the only thing they did was move the car around to the other side of the shop.
I contacted the Corvallis Firestone and expressed my concerns. I made an appointment and waited while they took a look. After 45 minutes, the manager gave me a list that showed the exact alignment that THEY had done and some things that I needed to know about my car.
I trust this shop and I appreciate the honesty of the staff. They didn’t say anything negative about the Eugene shop but with the amount of the alignment completed, I feel even more confident that they didn’t do anything to my car. Plus, I never got any paperwork from the Eugene shop.
I will return to the Corvallis Firestone.