The Storage Depot

I am a 50 yr old female and have one of the smallest units available. My credit rating is in the 800’s and between my husband and I, we earn a good living. We are never late on bills and pay everything on time. My check was sent via bill pay to the facility. My bill is $ 46 per month. My payment arrived late with a batch of other checks from the bill pay unit at US Bank. The check was returned in the mail by the «Manager» and he would not credit my account. I was also charged a $ 10 late fee. When I went in to discuss the matter I was met by a rude, disrespectful man who had NO customer service skills whatsoever. As I began to talk, he began to interrupt me and then completely talk over me. I was unable to get a word out or even finish a sentence that he wouldn’t start talking over me. He got very «big» and forceful and was incapable of having a conversation. By the time I left the office, he had not listened to one word that I said and was still yelling at me when I walked out the door. He never even knew why I was in there because he just yelled at me the whole time. This was a $ 10 issue that is now costing the company my business. This issue could have been resolved by an individual who actually had the ability to have an adult discussion. Instead I was met by a hostile, angry, child incapable of communication who yelled at me the whole time. I wasn’t even angry or unwilling to pay the $ 10 when I went in to talk to him. What a joke. NO THANKS. Now I am moving my stuff so that I never have to deal with this person again. Great management choice Storage Depot???

I was there for five minutes, waiting to see an item in a unit, and I was thinking about getting a unit there. The manager came out and said she would tow my car if I didn’t get it out of the parking lot right away! Five minutes! And I was right there next to it! And there was only one other car there and at least 6 empty spaces. WTH?
I told her she just lost a customer and she said, «That’s fine,»…and then she smiled this creepy brat smile like a three year old who thinks it got one over on you. But she was nowhere near as cute as a three year old.
So I drove away. And that was my experience of being at this place for five minutes.
That is what you can expect if you go here.

Secure, safe and convenient location… this is the place to store your OSU student belongings during the long breaks… very clean and well lighted facility…