Bob Evans Restaurant

Currently sitting in Bob Evans and we have been waiting 35 min for our food. We did get our drinks promptly but this is ridiculous. I wouldn’t be have as mad if this never happens here. BUT … It. Happens. Every. Single. Time. If your in a hurry go somewhere else!

What fantastic customer service we started our experience with. Both Managers greeted our group of 20 at the door and because we called ahead they had our table already set up. We were on our way to a dance and needed somewhere a large group could fit, and this was the largest option. After we placed our order with Emily, our patient and sweet waitress, they were generous by giving us complimentary biscuits and apatizers. They were a selection of appetizers from the menu and a nice gesture. We did have to wait quit a while for our main food to come out, but I’m not sure that they are used to such a large group. When it did come out it was hot and all our orders were just as ordered. Considering our size, they did a good job accommodating us.

Arrived here on New Years Day around 12:30 pm. (Nothing else was open). We were seated immediately and when asked for our drink order, my sister & I both asked for a water as well as a hot chocolate. My mom asked for a water, and although she received a regular-​sized glass of water, my sister & I both received the smallest glass of water I have ever seen… I guess since we were having hot chocolate as well, the waiter assumed we would have enough to drink. After ordering food, we waited a good 30 minutes before receiving it… I ordered the pork sandwich w/​French fries. the sandwich was very good, however, the fries leave a lot to be desired. During the meal, the waiter was scarce… both my sister & I had had empty water glasses during the entire meal, & never did receive a refill. We were quickly brought the check some time later, but I still had half of my food left on my plate & was never asked if I would like a box. We sat at the table for yet another 10 minutes after we were finished eating hoping the waiter would appear so we could get a box. He never did come back. My sister, my mom & I did like the food, it’s the service that needs some major improvement.