Woodbury Outfitters

These guys will bend you over so fast that prison rape will seem like a better alternative.
They should have stuck to doing business out of their basement. Rats should all stay together.
You been warned…

Here is the short version: Items ordered over 30 days ago, not received, and company refuses to provide an update to the 10+ emails and phone calls I have made. When I did finally receive an update, I was told that tall he items had already shipped (which was not true). Now the company is trying to obtain more money for one item, and claiming that the others are out of stock.
I am very frustrated with Woodbury’s lack of customer service and poor communication on this order. I am very close to never being a Woodbury customer again.
I ordered several items on November 27, 2015: three bipods, a gun safe, and a fixed barrel spacer. I stayed up all night so that I could order these items, otherwise I would have gone to bed that evening.
I have only received the fixed barrel spacer, and it has been nearly 30 days since my order.
There is an abysmal lack of communication, and what little communication I have had has resulted in total misinformation. Numerous emails and phone calls have been placed. The five to six emails have gone completely unanswered. No response whatsoever to my emails that were sent approximately every four days.
I also attempted three phone calls. My first attempt, the representative did not have the information available and I had to wait for over 20 minutes on hold. I was told that everything had shipped to me already. I asked for a tracking number. When I checked the tracking number though, it was only for the fixed barrel spacer (which I had already received).
I called a second and third time. I was then told that the remaining items had not yet shipped ad might never shipped. The three bipods were possibly out of stock but that they were not sure when the items would be back in stock. Regarding the gun safe, the representative thought that there was an additional shipping cost that was not advertised. She said that someone from Woodbury should have called me about the extra shipping the day after the order, but that never happened. I was placed on hold another 15 minutes and had to hang up due to the wait time. My third attempt resulted in no information being obtained.

INTERNET PURCHASE NIGHTMARE COMPANY. RUN FROM WOODBURY OUTFITTERS. PLEASE READ ALL THE OTHER FEEDBACKS ON THIS COMPANY.
Purchased a $ 21.00 Vest online (yes. $ 21.00) from this company Woodbury Outfitters, they call them selves hunting_​hats_​only ON THE INTERNET.
I put the wrong address on the EXPRESS payment. I called them within 3 minutes, they do not answer emails for 12 – 14 hours… I did not know that, due to Office Hours.
I also called them and left a message, I guess they do not answer the phone either.
So I called them again in Morning, 0730 — they told me they would change the address for a $ 10.00 /​FedEx Change of address fee.
Two days later I checked tracking, online FedEx, and lo and behold it was still going to wrong address.
They had not called me or attempted to let me know, just charged the extra $ 10.00. Great.
So then I called them again, in the morning on the 3^rd of July, they said it was my fault, and they could not do anything for me. Internet Manager said they do 1.4 million a year in internet business & were just too automated to correct addresses. When I asked about the extra FedEx Charge to change the address … the $ 10.00 extra charge was NOW not for FedEx, but to pay the wages of the person who attempted to change the address. VISA DISPUTE IS ON THE WAY FOR THAT. No service, no charge.
Not cool. No Bueno as we say here. Run from these people. Mr Joe Hill, and the Internet Department, you should be ashamed to have this kind of Customer Service. I am also notifying BBB /​Better Business Bureau in Coshocton.

UPDATE TO PREVIOUS AND ORIGINAL POST (see below):
I emailed my complaint to the companies email address and got a prompt and kind response the very next day from Jenn Hutchison «Warehouse Shipping Receiving Manager». She apologized for the shipment and mentioned, «I have… dealt with the packer as to make sure this will not happen again.»
The kind representative also sent me a complete re-​order of the ammo I purchased (although NOT requested)! So I got an extra three boxes of CCI ammo on top of the three boxes I had before.
For this prompt and kind response I changed from one star to four. Thank you Jenn, there should be more customer care like yours!

Made an Internet purchase for a weapon they showed as having 2 in stock. Couple of days went by, then an email saying the «1» they had was in layaway. Excuse me, but they showed 2 in stock. Even now when they canceled my order they went back up from 1 (after my purchase) to showing 2 in stock. I realize guns are in short supply… if you’re really out, a vendor should update their e-​commerce site.
Not sure if they are scammers, but their practices are extremely poor. Be warned, if you make an Internet purchase you’ll likely never see your order filled.

I made an internet purchase at this store recently because this was the only place in the entire country that had a particular gun I was looking for. I am located far away from it and have never been to the store in person. Thus my review only addresses the internet purchase experience.
The online portion of the purchase experience worked well. I was able to enter my order and receive a confirmation with no technical glitches. However, at that point the experience fell apart quickly. The confirmation indicated that buyers should call the store to make sure the purchase went through okay. So I called and got the voice mail. I left a message and never received a call back.
After a couple days, I had no idea whether my purchase was being processed or not, so I called again. There was no answer and the voice mail did not turn on. After several phone calls, I started to wonder whether this was some type of internet scam. I finally ended up getting through to a human at another location of this store. She was kind and responsive and promised me someone from the main store would call me back by the end of the day. That didn’t happen.
The next day I got a voice mail letting me know part of my order would be fulfilled and part of it would not. I was in the bathroom when the message came through and called this person back just five minutes later. No answer. So I called many more times. No answer each time.
Finally my partial shipment arrived. After more than a dozen phone calls to this place over the course of a week, I was never able to reach a human.
Though it pains me to leave negative feedback against anyone in the gun industry during these trying times for gun owners, I encourage you not to do business with this place. It was the worst customer service experience I have had in a long time.
Woodbury Outfitters, you need to get your s**t together.