Ben’z Pool Biz

Not super stoked.
Heard about the place through a friend/​needed an estimate on getting hot tub up and running at our new place. Appointment was made, no one showed up, and then no one answered when I called.
Totally wanted to spend my money on getting it going. My bf and I agreed it would be our present to eachother. No integrity noticed.
I made time to be here when they arrived/​they didn’t show and didn’t call. Very bad first impression.

Great company, great customer service! They have been our pool company for the last 5 years and we love them. When a problem occurs they jump on it so we don’t have to worry about it. Well run, great folks in the field and the office.

I have asked Ben to call me. I’m still waiting to hear from him. I told the girls who answer the phone at his office at least 3 times, in over 3 weeks that I want a new pool service person. The first week Ben was on vacation and another person could authorize it, then then the next week when the same guy came the person who supposedly could authorize it didn’t have the authority and they would run it by Ben when he got back, and then I’m out front and I see the same guy pull up to my house. The thing is I had an extra charge for «conditioner» which ended up being chlorine. I called to find this out because I wanted to know what the extra charge was for. Then I was told chlorine, but I have a salt system… so why are they putting chlorine in my spa? They said they would talk to my pool person and he told them that he thought I knew my system was broken? How would I know that? Am I a pool expert? What do I need Benz for if I know how to service, diagnose problems, and fix my own spa? Then I had to PROMPT my guy to send out a service person to look at the spa. Then I had to call the office and ask the girls to do the same thing. So some guy comes out and says the system isn’t broken so from then on I should be getting salt and having my system done right… and I see the same idiot pull up in front of my house this morning and I call and got upset on the phone when the girls said they would have to call Ben. Weren’t they supposed to be doing that the last few weeks? Why hadn’t this been done? WHy was the same guy coming to my house and why hadn’t Ben contacted me? I’m still waiting for a call and Benz was $ 25 MORE than the spa guy I had for the last 7 years (who overflowed my spa a few times so I fired him) but what am I paying for? IDIOTS. Don’t use them. It’s just one size fits all… no service… no help… no follow through and where’s BEN? I just found out… Ben was on vacation 3 weeks ago and he’s on vacation AGAIN! Ben is on VACATION so much he can’t take time for his clients and the girls in his office need to wait for him to come back to fix things. I just called and left him a voicemail while he’s on vacation so we will see what’s more important… his vacation or his clients.

We have been with Benz Pool Biz for over 8 months and every month we receive a bill there is a additional charge for one thing or another… Our pool is new and it seems as though they find something to charge us for. I am not talking about $ 50 either, more like hundreds even over a thousand! I have owned many pools in my time and never have I been nickel and dimed like this!
I say, Benz Pool Biz go jump in a pool!

Ben Aguirre, founder of Benz Pool Biz, has taken pool service, an industry comprised mostly of one-​man operations, and turned it into a thriving, full-​service enterprise. His branding is brilliant with a fleet of aqua-​blue, classic Chevy pickup trucks. You’ve seen them all over S. OC.
His technical know-​how is first rate; I understand he continually updates his knowledge by attending industry seminars and certification courses to stay ahead of the curve.
He’s been servicing my pools (in two different homes) since back when Benz Pool Biz consisted of… Ben. Most amazing is that he still manages to run a personalized service even though he’s grown to fleet strength. His commitment to service is obvious in that he actually has a customer service department. He genuinely cares.
He’s not the cheapest, and he’s not the most expensive; he’s simply the best in the biz. Trust your pool to Ben.