Canon Factory Service Center

Amazing customer service. I brought my lens in for repair and I was shocked at the very reasonable cost of repair. It was actually cheaper than the repair quoted at a local camera shop. I even mention to them that I was having a soft focus issue and they recommended I bring the body in for inspection along with the lens to be sure which was causing the issue. After the repair was performed I did a shoot and noticed it was still soft so I did as I said and brought the body back in. They calibrated the lens to the body, cleaned my camera’s exterior as they noticed a touch of rust on the hotshoe, updated the firmware and calibrated the body all as a customer service as I’m a CPS Member that just had a lens repaired. WOW, really WOW! This is why I love Canon. They take care of Professionals like myself. I’ve heard similar experiences from other professionals and sense of mine who also own Canon cameras. Thank you for such a great experience.

I walked in expecting poor service, because that was always my experience at camera stores, until today. I think his name is Juan Perez, but the guy helping me went above and beyond to make sure I felt completely welcome at the store. I’m seriously blown away by his kindness and service. :)

Was totally surprised by the store and the service. They tried to fix my camera which was a small pocket camera, even though they said they don’t work on them. They got it working, but it was obvious it wouldn’t for long. They told me I could get a refurbished one with a warranty. I went ahead and ordered one. I got a replacement for less than half what I paid for the first camera, and it looked and worked like new. I was so happy with it that I ordered another one.

This is the place to go if you need your camera fixed within a short amount of time! They fixed it within a week

In 2011 I bought a T2i kit for $ 850. This was when I was considering switching from my Nikon D300 to a Canon. I bought the T2i due to the full HD capability which Nikon DSLRs didn’t have back then. I loved the image and video quality of the T2i. While shooting in Multnomah Falls, the camera slide out of my tripod quick release and crashed onto some rocks. Each image now had a line through it. Canon fixed it for free though impact damage wouldn’t normally be covered.
In 2012 my 60D wouldn’t power up. Canon fixed it within a week for free. It was in warranty. They replaced the shorted out circuit board. This was mysterious how something like that could happen under normal use.
In 2015 I bought an M3 from eBay since they weren’t being sold by Canon USA. It broke due to me dropping it. I sent it in and even though it wasn’t under a USA warranty Canon fixed it for free.
In 2016 I thought I had a problem with a lens, emailed Canon a CR2 file and they examined it and explained that it was user error and how to correct it. They got back to me the same day.
This is one of the main reasons I shoot Canon. The fast repairs. Not charging me for out of warranty work keeps me a loyal customer. I’ve bought 10 Canon bodies and 11 Canon lenses since 2010 and I’ve only needed 3 repairs 2 of which were my fault. Read up on Nikon’s quality control and service center and Sony’s atrocious customer service and you’ll see how customer service should be a main requirement when deciding which camera system to buy. I’m sticking with Canon.

I just went in here in a panic to have a lens fixed. The lady in the Service Center was incredibly helpful. I only have myself to blame for my lens getting damaged but I have her to thank for me getting it fixed quickly and having a lens to hold me over until it’s ready. The showroom is also pretty incredible. Glad I had the Canon membership.

Professional photographers anywhere near the LA/​Orange County/​San Diego area should always be taking advantage of this incredible resource for their Canon cameras. The cameras themselves are rock solid but routine maintenance and cleaning will come up regardless of brand. The turnaround times at this center are even faster than the old location in Irvine and CPS members get the full benefit out of their membership at the CPS lounge.
The staff are very knowledgeable and if you want to get an up close and personal look at top of the line photography equipment while also learning a thing or two you definitely should check out the showroom.

Let me set some things straight right off the bat: Canon has poor customer support via telephone. Inside this service/​experience center the service is the polar opposite. What frustrated me was the inability to get an estimate via telephone. What I later learned is that Canon is NOT SUPPOSED to provide estimates over the phone. It is best to simply take your equipment in for a quote.
I had called several local stores regarding getting my mirror cleaned (I had some dust that was bothering the crap out of me) and they either wouldn’t touch my camera or they simply send it to this service center and charge you the same price because they get a 30% discount which makes them profit.
Anyways, I came in right when they opened (I needed my camera back that night and I am not a CPS member since I only have a T3I) and I was quickly greeted. I met Rich at the service counter who gave me a quick quote $ 60 for the 7 point cleaning which includes the mirror. I ended up dropping it off and paying before returning later to pick up my camera. It was done within 6 hours or so (at least that was when I picked it up).
It just so happened that Rich overheard me expressing my interest in automotive photography and referred me to a free class held at the Experience Center portion of the facility with Michael Alan Ross. I attended and learned a wealth of information.
If you ever want to try a new lens they have pretty much everything Canon makes and you are welcome to try it out and various different lighting situations available in the Experience Center.
If you are a photographer, you need to come here at least once and walk around. It’s really a cool experience.

Just got my Canon 5D Mark II back from an 18-​point inspection/​cleaning. The overall process from start to finish was very smooth and I got my camera back within 48 hours. Living and working nearby made it very convenient to drop off and pick up.
The place itself is awesome especially with all the gear you can play with. The staff is super helpful and friendly and they make sure you’re taken care of. They also go the extra mile. For example, I was asking how much a lens pouch was and he looked it up for me but also checked around the desk to see if he had one available to give to me. I asked another worker about a catalog and although they didn’t have one at the time, he took the time to check. I asked him about an upcoming class that I was interested in and he had good info as well as supplemental material to share with me.

I had a great experience here with my 2 camera bodies so far. I took my 1DX and 5DIII to get sensor cleanings and regular maintenance done, and they even helped me replace a CF card slot in my 5DIII at no cost! Rich is very informative, helpful, and friendly as well. I am a happy customer!

If you own Canon equipment, you have to visit the service center in Costa Mesa. They have all the DSLRs, point-​n-​shoot cameras on display and you can even try them out. They have a huge glass case with every lens for the cameras as well as video lenses. I’ve registered for the professional service and they have an exclusive room for the pros.

In person customer service was great the last time I went in about a year ago. Although, when I called this afternoon, the customer service rep Kendra was out right rude and miserable sounding from the moment she answered. She did not listen to a word I said, and proceeded to ask me questions that did not pertain to anything that had to with the reason I called. She obviously did not have an answer to my question, nor did she attempt to even make an effort to find one. I could practically hear her rolling her eyes thru the phone. Good luck Kendra at a job you are clearly not enjoying

Absolutely great! It’s good to have Canon to fix my little problems or clean my cameras. Turn around is quick (usually quicker than what is scheduled), staff is nice, place is great. CPS is a plus to have there.

I’ve been a Canon shooter for over 8 years. My first DSLR was the 5D, then I bought the 5D Mk II, and now I own a 5D Mk III.
Over this time the cameras have gotten increasingly less-​impressive (compared to their peers) and the service of Canon Professional Services increasingly more poor.
I sent a Canon 50 mm f/1.4 in 3 times because the auto-​focus was stuck. I ended up spending almost $ 300 on repairs for a $ 329 lens.
I sent a $ 1,200 70−200mm f/2.8 IS in for repairs to the auto-​focus. They fixed it. For $ 350. And almost exactly a year later (when the repair warranty was up), the auto-​focus started sticking again. Am I really about to sink more than half the value of a lens into repair its AF issues? Ugh.
Having been burned twice by sending my gear in, then getting a repair quote while my gear is held hostage at this facility in California, I decided to be a smart consumer today. I decided to call for a quote FIRST, before sending my gear off in the mail.
I called Canon to ask how much it would be to get the shutter replaced, I felt like a dentist extracting a full mouth’s worth of human teeth.
Here’s how it went:
«How much does it cost to get a shutter replaced for a 5D Mk III?»
«Let me transfer you»
…5 minutes later
«Let me transfer you over to our parts department»
…5 minutes later
«How much does it cost to get a shutter replaced for a 5D Mk III?»
«That depends; you’d have to send it in for evaluation.»
«Why would it depend, what would it depend on?»
«It depends what is wrong with it, and any additional things they might find.»
«Let’s say there are no other issues, I just want the old shutter replaced with a new shutter, that’s it.»
«I just can’t say, you’d have to send it in, it varies.»
«Is it $ 10, $ 500, $ 1,000? Do you have a ballpark?»
«I don’t’ have that information.»
«How much is the cheapest shutter replacement you’ve done for a 5D Mk III? How much is the most expensive? Do you have a range? Surely Canon must keep data on this?»
«I can say that a Canon Rebel would cost $ 170. Your camera would probably be more»
«Haha, wow, so you are allowed to give out the information for other cameras but not mine?»
«I don’t’ have that information for your camera, you’d have to send it in.»
«Wow, OK.»
«Is there anything else I can help you with?»
«No.»
Who knew Canon were the «shady mechanics» of the camera repair world! «Hey, jus’ drop it offinduh shop for a couple-​uh dayz and wewl bill ya latah bruh!»
Thanks to google and people’s BLOGS, I’ve found: it costs about $ 400-​$ 600. An actual shutter mechanism (parts only) costs $ 85.72. Luckily I don’t NEED a shutter replacement yet (the camera still shoots great), I was just curious how much it would run if/​when I do.
I’ll spare you the excruciating details, but I also called about how much it would cost to have a mode dial replaced (mine came off). The associate told me «about $ 170 for labor, not sure how much the part costs.»
I asked to be transferred to parts.
5 minutes later…
The part costs… drumroll please…$ 10.12!
I decided to buy it and just pay myself $ 170 for popping it on.
Ah yes, but then the shipping. Shipping to Alaska is only available via 2-​day. So I ended up paying $ 18 in shipping to have a piece of plastic about the size of a quarter shipped to me. This would’ve been a dollar, tops, via USPS. (which they refuse to use for shipping)
I have been debating switching to a different camera system for about 2 years now, and this really sealed the deal.
This is the classic example of a once-​great company resting on its laurels and its brand-​name recognition while the quality of its products and services continue to suffer. (see also: IBM, RIM, etc.)

My lens was on the fritz and I didn’t want to spring for a new one if mine was fixable. They were able to immediately diagnose the problem and give me an estimate on the spot. The repair only took a few days (even over Thanksgiving week) and they shipped the lens back to me up in the Bay Area. Lens is now working great and the $ 89 repair was totally worth it, a fraction of the cost of a new lens. Thanks!

I took in my g7x to get it fixed bc my cousin dropped it while the lens shell was open and dinged it pretty hard. I took it close by to a samys camera store in Santa Monica saying it will cost around $ 200 to replace and ship it to canons repair store and that it will take about 3 – 4 weeks OR they said I could just go to the store itself all the way in Costa Mesa which will be way faster.
So I took the long drive there expecting to pay the price I was told and I was helped by Juan who was a big help! He took care of it for me right away and replaced the lens shell in less than 15 mins FOR FREE. Thanks Juan

This place is AWESOME!
Beautiful showroom with every imaginable Canon equipment ready to be tested!
Very nice and professional staff!

Got in panic mode when my lens seized up on a Sunday morning because I was going on vacation the following weekend. So I brought in my lens on Monday right when they opened and headed straight to the customer service counter (trying not to get distracted by the layout of the new location). They guy told me it would be 5 – 7 business days to get my lens repaired which had me nervous since we would be flying out Saturday. Anyways, I approved the repair hoping for the best. I kept checking my repair status online throughout the week, and finally saw that my lens was ready to be picked up on Thursday whew! The repair order said that my focus ring had broken and was replaced. I am very happy that the lens performed flawlessly… and I got some great vacation pictures.
On a side note… the new location is just amazing! The place is like a hands on museum… I really enjoyed being able to test out other cameras.

I got a flat rate to repair my EOS Camera. The work performed was ok (not great), but the problem was fixed, so I could not complain.
Three weeks later I sent a friend of mine to repair her canon (same model as mine), and she got a 20% off on the same rate. I asked by mail/​phone why I was not offered a similar discount and I just got rude answers saying that they apply the discount in a case by case basis. I see that a totally unfair policy, even I acted as a referral, they did not care at all.

WOW. Seriously though, this place is amazing. I had been into the old industrial park building off alton a couple times and was surprised that a company as big as Canon had such a dull facility. This new location is every photographers dream. Almost everything they make is out for use in the beautiful facility. There is a really cool little diorama type thing to test out the camera’s on too! Little exhibits around the showroom with old camera’s, various accessories, etc. Just super cool all around.
And then talk about service! I dropped my 70D off on Monday afternoon and got a call before lunch on Tuesday that it was ready for pickup, under 24 hour turn around! I thought it was a mistake but sure enough, all ready to go when I get there. That was to fix a cracked body after a drop and a full checkup to make sure everything else survived.
Really really impressed all around!