FedEx Ship Center

«In order to pick up, Your name OR your address have to be the same with the information on the package», that what they told me.
And then when I came picking up with my ID that has the same name on the package (I just moved so the address on my ID not matched), they didn’t let me pick up my package.
I understand the need of validation and proof so im not gonna complain on this. It’s about their customer service. Not helpful at all. Not willing to help and somehow refusing.
I really wonder such a big and professional company like FedEx has a Customer Service training course or not?

Very helpful, knowledgeable, friendly and clean location. They helped me save on shipping. I would highly recommend this location for shipping purposes.

so my phone didn’t work so I paid $ 20 for an express shipping and guess what happened fedex came to my apart didn’t bother to come inside the gate cause according to them they didn’t have access to it since it’s a gated community that’s not all they said no one was home which by the way I was home all day waiting on the phone that never showed I literally live next to the gate saw the FedEx truck come in and left right away never bother to wait for someone to come In or out of the apart never bother to go look for the apartment number I called customer service they said the package was at this location and that they could resend it on Monday so I told them I literally just paid 20 extra to not even have it shipped right away cause of your lazy drivers come on people be more professional so what did I do I have to go pick up my package cause they were to lazy to look for my apartment number or to even wait for the gate so dissatisfied

Not surprised at all how low this location ranks! I went in the other day and received horrible service from a woman named Karen. I had called the FedEx 800 number earlier to get a ballpark quote of what it would cost to package & overnight a laptop to my dad, who had accidentally left it behind at the airport. After answering all the representatives questions she thought it would cost $ 162 but gave me a range of $ 155 – 165 to be safe because I was having them do the packaging. The first location I went to by the airport wanted $ 209 even after telling them the over the phone quote. He then explained he was just a franchise and I would have to go to an actual fedex location to get that price and gave me the address for this shipping center on sunflower. It was a hassle to go to another location (I’m recently out of the hospital and I’m disabled) but didn’t want to spend the extra $ 50 bucks. So off I went to the sunflower location. The place was empty with no other customers but the lady behind the counter was less than helpful, seemed annoyed at my interrupting whatever she was doing, and completely unsympathetic when telling her about my issue with the first location. She had a rude and condescending tone as she told me it would be around the $ 200 price the first store wanted and one step further, she wouldn’t package it for me «we don’t do that here», she said. I was told she could sell me the stuff to package it up myself but told her my situation of just getting out of the hospital. I was having a hard time even standing there at the counter. She couldn’t of cared less, gave me attitude, and I left defeated. I was going to go back to the first place by the airport and just pay the $ 209 but saw another fedex on harbor Blvd near the freeway and stopped there. This time I didn’t say a thing about my previous experiences with either location, just gave the shipping info and watched it being packaged up. It comes time to pay and I’m told, «that will be $ 161.» So in the end I actually got pretty much the EXACT price I was given over the phone, but had to deal with a franchise store that was trying to over charge me, then a corporate shipping center with a heartless biznitch of a woman (Karen) who wouldn’t help me, so I still feel like I got the shaft because of all the time and the physical pain I went through during that time. Thanks a lot fedex, two out of three locations sucked and the worst of which being an actual corporate location. FAIL!!!

If you love SWA, «Shippers With Attitude» then this is yo new set homie.
What a shithole.
Rudest, angriest women on the planet earth.
I imagine a prerequisite for a job here is to pass a test dismantling a chicken corpse with your bare hands in less than a minute. Then spitting the flesh and feathers in the face of otherwise happy go lucky customers.
There will always be a problem. The label will be too big, too small, or not enough tape.
Of course you can buy some for $ 5 a pull.
If you love feeling like you just ingested fecal matter, this is your place.
Especially the shorter black woman. Christ. She hates life and YOU even more.

Have used fedex many times but was sort of aggravated for them leaving a notice at my door without a name on it. I drove from Huntington Beach to this facility, just to find out the package was for a previous tenant. Would help if the actually wrote the name of the person on the slip.

I experienced the staff giving more than one customer an attitude while in line, which I find alittle startling. It seems like it was acceptable in that environment. It was the Asian fed ex guy, he seems uptight, argumentative and has a huge ego. the other staff wasn’t mean but they were certainly not friendly. Whatever happened to saying hi to your customers anymore? Or is that too much work? I hope the manager is reading this review so they can tune up the customer service skills on their staff.

This place is the absolute worst! Unless you are just gonna drop off/​pick up a package or have a VERY simple textbook request, they won’t help you here… you’re on your own my friend.
I thought I had a simple project: print and laminate 10 double sided 3×5 name cards. I called the store beforehand to ask how they wanted the file for this exact job so I could prepare it accordingly to their specifications so there would be no problems. I brought it to them as they asked for it, in powerpoint or pdf on a jump drive.
When I brought it in, the girl at the desk looked at the file and told me the pieces were arranged incorrectly, I asked her to fix it with my approval and she said no, I had to go to a workstation, pay for time to fix it and bring it back to her… I did just that, then she told me SHE forgot to tell me to rearrange something else so AGAIN she made me go to the workstation and PAY to fix the mistake she forgot to tell me about. Then, she made me wait in line… rather than helping me since by now it had been one hour from the time I walked in the door. When I finally got to her, she said she would print it and then suggested I laminate it myself… I was infuriated. for a place to say they are a project center, there for their customers needs and then to have me do all the work is absolute ridiculous…
I requested she process the project (since that is why I was there in the first place) and I’d be back the next morning to pick it up. She wrote up the work order and told me someone else would call me with an estimate of the cost later as this was going to now be taken care of by someone else, rather than herself who knows exactly what I wanted by this time.
Needles to say when I picked up the cards the next morning, there were errors. Cards not cut straight and off center. I will never trust a project in these peoples hands ever again… they don’t care about their customers at all.

If you have a valid photo ID with YOUR NAME on it you should be able to pick up your package. FedEx is stupid saying you have to have valid way of proving you live at the address. What if you made an error and mistyped a digit? What if you just moved and haven’t updated all of your info? Lots of room for loopholes. Get your crap together. I work store pickup for a best buy and understand the need for validation and proof but we only check ID and credit card. We don’t haste people with address issues because we understand that life tends to move you around. Fix it.

The worst to ship with
Ups will leave pkgs for me
I call in with door tag and they don’t have enough info to help me
Said second attempt but no paperwork or notice for first
I tell all my customers not to ship this company. Worst of worst!

Great Fed-​Ex location. Mike was very helpful with packaging my items and saving money for my shipping.
Clean fed ex location, easy parking, great & very friendly service. Will be back!

Fourth time I have to go pick it up bc they never drop off anything at my house and these people are so rude. Please FedEx just fire everyone and just hire new people, there are plenty of people looking for jobs

From the reviews I’ve read so far it seems to be a consistent issue with FedEx customer service… I have been having issues with FedEx not being able to deliver correctly to my apartment, always with the comment my address is bad. I’ve attempted twice to phone in to customer service but to no avail. Today I tracked one of my packages and had it scheduled for pickup. While I was there I figured I’d ask for help with my delivery issue. The lady behind the counter mumbled when she talked and I’m sure I irritated her as I asked for her to repeat what she asked, so when I asked for help with delivery to my apartment she started with attitude. I explained I’ve had no other delivery services who’ve had issues with delivering packages of mine to a parcel pickup location and I want to know what I can do to make it easier for FedEx. She goes off on a rant about how her drivers don’t know there’s lockers to deliver to, and how would they know that and began to explain they’re just drivers who deliver to an address and how would they know otherwise what I want or where to go! I interrupted her rant to explain that I understand they aren’t aware of that and it’s why I am asking how I can make it easier. I’ve had no help over the phone and its why I am asking you. After that she calmed down but basically told me there was nothing she could do.
I was simply looking for help and as there was no other customers in the office the impatience and attitude were not warranted as I was not taking her away from anything. As a customer facing company I would hope they’d realize their job is to assist the people they serve not close them off and act like they’re just another parcel to push through. Treating me like my question was dumb and I was unconscious of the shipping process is a certain way to basically ensure I never return this location again. I understand that these workers probably receive ridiculous questions on a regular basis but as a guest facing company I would think they’d have the decency to assume the best in their customers before giving out the worst service possible.
I will not go to this location again and am canceling any services that only use FedEx as a shipping service.

Horrible customer service. I understand that there are rules and stuff but if you talk to me like I’m an idiot I’m going to start acting like one. I would go to any other FedEx office but this one.

FedEx lost two of my packages in one week and has a 0 for 3 package delivery rate in the last year. I live in an apartment building and all they had to do was deliver the packages to the front office.
For the second package I happened to be in the front office at the exact moment FedEx «delivered» the package, except there wasn’t a FedEx employee in sight. I immediately filed a claim because I urgently needed the package. The FedEx corporate people have been very helpful but the driver is useless; three days later and the delivery driver still hasn’t viewed the claim, looked for my package, or tried to figure out how they f**ked up … again.
FedEx sucks, use UPS, they have a 100% success rate.

This is the 2^nd time I had to come to this location & had to deal with such rude so-​called customer service reps. Do yourself a favor & stay away from this location. They have no system & never have a clue what they are doing. I stood here for 20 mins & the lady that was supposedly helping me, kept getting distracted by others & couldn’t find my package.

I learned my lesson… I’m going to make it clear for people to deliver me packages through any other means but Fedex. I’m sitting at home with my door wide open and 4 cars in the driveway with my little brother in a room with a window facing the front door and what do I get in my email for tracking? «Customer not available or business closed» at 1:04PM.
Why the hell did I pay extra for overnight shipping?!
I had to wait till 6:30pm during hell time traffic on the lovely 405s in order to get there to pick up my packages in person and head back through the even lovelier 405n to get home.
I’m sticking with UPS or DHL from now on.

This review is only for the customer service of this location. The building is clean and FedEx is good at what they do.
It is very atypical for me to write a poor review. I’ve always tried to use the «if you don’t have anything good to say, then don’t say anything at all» philosophy. Mainly because I know people out there in Unilocal land will definitely not follow my lead, which is probably good because people should say something. Having said all this, I don’t think the customer service here is exemplary. I knew the number to my package but the lady at the counter typed it in wrong. She said to me…“not here” in triplicate. Unfortunately, I watched her type the numbers in and she had transposed them. After that little hitch and she located the package, she let me know that it would not be available to pick up until 9, which was fine for me because it was 10 min til. Many times it is not what you say, it is how you say it. Her delivery was not so nice… at least it wasn’t what I have become used to within the FedEx establishments. After getting my package, I proceeded to open it to discard the cardboard in the recycle bin. This is where she redeemed herself. I was beginning to fold the cardboard and she noticed this and said to hand it to her and she would dispose of it. I said thanks and she replied with «sure, have a nice day». I probably would’ve put the review to 1 or 2 stars if she didn’t redeem herself with the parting comments.

This place has been here I guess about 3yrs now at this location. Its off the main streets of Harbor blvd. so you dont have to deal with all the traffic during rush hours. A main shipping station not just a kinkos /​fedex dropoff spot. A block away from the 405fwy for easy access from anywhere.