Hilton Orange County/Costa Mesa

Check in process took forever. One person working reception desk with 5 of us waiting in line.

I am here for a conference. The hotel’s service is decent and staff are friendly — except in the restaurant. They get two stars for the other hotel staff, otherwise the review would be one star or no stars if that were possible.
Food is vastly overpriced and the people aren’t friendly or helpful.
You walk up and no one is there to seat you. I walked up at 10:50. Waited and waited for someone to seat me. Finally I walked over to a woman wrapping place settings. I asked her if I could seat myself and go to the buffet. She recommended that I wait for lunch. I told her I wanted breakfast. I have a specific health issue and I must have protein in the morning. She shrugged and said breakfast closes at 11:00. Okay, by this point it was 10:57. But still, 11:00 means 11:00 not 10:30, 10:45 or 10:57. And I was actually there at 10:50.
There were no eggs left. The other stuff, potatoes and bacon, etc. were cold. Clearly they stop serving breakfast well before 11:00. There is only the appearance of it. Then they physically remove the empty or nearly empty chafing dishes at 11:00.
I left and went across the street to McDonalds. At least McDonalds doesn’t overcharge for an egg mc muffin or turn me away three minutes early.
I realize I got to the restaurant late in the morning, but I needed to sleep after only getting two hours of sleep the previous night due to a work related thing. That’s not their problem, but is it really too much to ask to follow the 11:00 deadline? Cleaning up early means breakfast is over before 11:00. Either change the policy to 10:30 or keep things replenished until 11:00.
I’m on a conference committee for a different organization, and next time we are looking to hold ours in Orange County guess who won’t be in the short list.

Review is for booking of hotel rooms if you’re holding an event here.
If you’re having an event at this hotel, be prepared to jump through many hoops to get your «special discounted rate» rooms. It’s actually like they don’t want you to book rooms with them. The whole reservation system is so screwed up that when you call, no one at the hotel has any idea about what block or event rate you’re talking about and the reservation line that goes to the Philippines or wherever is completely useless because either they don’t put your event in the system, or there is no system to put anything into.
Then they mess up your reservations and tell you the rooms are sold out. Too bad for you!
After 8 calls for four rooms, we still ended up with the wrong bookings and we’re just out of luck. Great service Hilton, we definitely won’t be using you again.

Came here to watch and support my friends for an event, and decided to have dinner before everything started. Went to the Bistro restaurant, and there was no waiter/​hostess to let me know whether I can seat myself or to assign me a table. After asking a staff member by the bar, I sat at a booth and waited about 15 min before someone came by to give me a menu. Another 20 min went by before I got a glass of water. After finally having ordered, it took another 45 min before getting my food. Needless to say, I was unhappy with the service. And apparently every surrounding table from mine was unhappy with the service as well.

So I had a really bad experience with this hotel without even staying there. On january 19, a friend of mine (Eugenia Speranta Toader) stayed at this hotel and she left a package for me to the receptionist. They told her that it is ok and they knew that my husband was going to pick it up the next day. When he got there, no sign of the package. The receptionists were so rude, they were liked rolling their eyes and couldn’t care less about my package. They told my husband that there is no package there, without even trying to find out what happened, no sorry, nothing. No one ever called me to give me a feedback so last week, I wrote them an e-​mail. The only email I could find it was from reservations but a week later, no one replied to me. I told them about what happened and that I want to file a complaint and surprise… no reply. I can’t believe what attitude.

Nice place. Very clean. Friendly staff. Worth your money. We loved it and my kids loved it.

Dated. Safe and no hookers prowling the bar, but room was a little funky, bathroom dirty, and wall switch in room a little grimy.
The food is pricy for breakfast, but is yummy. They serve starbucks and have a kiosk, so not all bad.
I want to give the exec lounge 5 stars, their staff is great, but my rooms have been the same: dated and grimy the last three stays. If you are staying with the family for Disney, there are cheaper quality spots. If you are coming in for work, try the Hilton airport first and this location will do in a pinch, but don’t expect the standard Hilton gloss.

Came here for a business event. At check in was asked for my card for incidentals and was told the room was covered. Checked out and asked for a invoice because anything charged would need to be reimbursed. Was told room service was charged to my room, explained I wasn’t in my room during that time and did not receive room service. The front desk informed me he would remove it. I asked for a receipt to confirm no charges to my card. Just checked my card and over $ 200 on charges including a additional charge for the room service. Called the hotel, was forwarded to a answering machine. Still no call back.

Ahhh, below average experience.
Came here for a friends sweet 16 birthday. I liked the size of the conference room; it was spacious and even included a dance floor. The ambiance was nice as well — dim lights.
Now this place gets a two star for a number of reasons.
The first course we got was the leaf-​green salad. The dressings were ranch and balsamic dressing. It was one of the most plain and boring thing I’ve eaten in my life. No seasoning, just a plain mess. The bread was meh; I don’t hate it and I don’t love it. It’s like that guest that you’re friend brings along to the party. He can stay, but his presence doesn’t really add depth or personality to the party.
Now for the main course, it was a chicken dish with a lemon-​caper cream sauce and some veggies. Underwhelmed. The veggies were borderline raw, they definitely needed a few more minutes in the pan or in the boiling water. Also, they are completely completely void of any seasoning rendering them to crunchy, insipid mess. The chicken was only slightly overcooked, not too bad. The lemon-​caper sauce was good –tangy, creamy, and lemony. It helped the dish tremendously.
Overall the experience was blah. Not a fan of plain and generic food.

Beautiful and clean! They must have an incredible interior designer. The staff went above and beyond to make our stay comfortable. I felt totally at home, everyone made me feel like a priority.

I had an opportunity to stay at this hotel on ¹²⁄₁ — 12÷2÷2015. Prior to my arrival, I already checked in online and selected my room. Upon arrival, I went to the front desk to pick up my room key. At the time, the receptionist did not ask for neither my ID nor my credit card. I did not think deep into it as I thought to myself perhaps those are not needed.
I then walked outside of the hotel to park my vehicle. After coming back and was waiting at the elevator, a different receptionist yelled out: «hey, hey». I turned around to realize she was yelling at me. I walked up to her. She said: «the credit card you have on file is declined». I provided her with a different card because the previous card was expired. The encounter was so embarrassing because there were other guests around me and in addition, was the yelling really necessary?
Later that night around 5:30 pm, I found myself at the front desk again trying to clarify how the $ 25 parking works. There were 2 lines set up; one for the Hhonor guest (which I am) and one for the non Hhonor guest. There was literally no one in the Hhonor guest line so I stood there while there were about 6 others in the non Hhonor guest line.
After having stood in the Hhonor guest line for 5 minutes, a male receptionist appeared out of the backroom and instructed me to go line up behind those 6 people in the non Hhonor guest line. I was so upset and puzzled. If that’s the case, what is the point of having a Hhonor line and a non Hhonor line?
I am not somebody that normally write reviews but the upsetting experience at this hotel made me feel so compelling to write one.

This score is for hotels for business travelers. Over the course of a year and a half my boyfriend and I stayed in four of the hotels in this area for business. We stayed at: Hilton at John Wayne, Irvine Marriott, Hyatt Regency Newport Beach, and Westin Costa Mesa.
We stayed at the Hilton for a week-​it was our least favorite.
Pros: It is right across the street from John Wayne Airport. It is also located near several major highways so it is easy to get where you need to be.
They have remodeled several of the floors and the new rooms are nice. They were mid remodel when we were there, and there were definitely some hiccups along the way but no construction noise.
For Platinum guests they provided a complimentary hot buffet breakfast. It was ok, usually bacon, eggs, oatmeal, juices, toast. The complimentary breakfast at the Hyatt Regency Newport was better because it allowed for you to individually order entrees off the menu, but this was still good. The breakfast and free wifi were about the full extent of amenities for Platinum guests.
Parking was about one hundred yards from the entrance.
Cons: While we were there they had a sewage issue where we ended up with a large amount of raw sewage in our shower. We had to move rooms suddenly. After talking to the manager they offered us about $ 50 worth in points credit. It seemed like a severe under reaction for an extreme circumstance. We felt like this was a strong indication of their service in other areas too.

We are a Hilton member. This was the first time staying here at this location. One of the nicer Hilton hotel. Staff members are very friendly. We upgraded our room to one bedroom suite for our anniversary. We also had access to the executive lounge on the 7^th floor. Thursday nights they had free wine, beer, and specialty drink tasting for our floor which we took advantage of. It’s open 24 hour with coffee and snacks. When we got back to our room there was a bottle of champagne waiting for us. We got comp for two breakfast buffet and parking! The hotel is quiet, clean, and close to nearby restaurants and freeway. I would recommend this hotel and would stay here again. Thank you Hilton for making our anniversary special!

Talk about a grand entrance, ceilings so high it gives me stiff neck just to look up, the lobby is quite nice, spacious and very well laid-​out, concierge service on the left, front-​desk directly up ahead, the glass elevators serves as the center piece of this hotel, almost like a floating vanity mirror, it swiftly takes all passengers to their respective floors, however, I have mixed feelings about this hotel to be honest but I have to give credit where it is due which for my personal experience deserves a four stars.
I booked my room months in advance to attend a friend’s wedding/​rehearsal/​parties and whatever a wedding entails, got there a little past the check-​in time, I guess I just expected too much having booked to many multi-​diamond hotels, I expected the front desk people to be a lot more warmer and cheerful, today’s reception was almost like walking to your standard Howard Johnson — front desk people should be more perkier, cheerful and must show customers that they are delighted to see us (even if you have a mind numbing ingrown nail bugging you) but oh well, got my keys, garage keys and proceeded to my room.
My room is nice and spacious, the double queen beds are quite comfortable, they have feather pillows which are nice but not for me, it’s just waaaayyy too soft. TV channels are to the bare minimum, room mini-​bar is non-​existent, fridge has none inside. Overall, I like my room amidst the absence of non-​essential creature comforts… on a side note, my friends had several issues with their rooms, such creaky doors that won’t close and key cards that keep on demagnetizing, fortunately I was spared of such inconvenience.
This hotel has some pretty nice amenities, I like their gym (really nice) & pool! so there is no excuse to not do your workout! (especially after all those partying!) they have a nice bar by the lobby and a real Starbucks! how cool is that?
Overall this Hilton is alright, the different set of front desk crew the day I checked out was actually very pleasant, you may also request a late checkout so that you are not rushing to get out of there and beat the 12:00 checkout time.
Enjoy!

Was in OC overnight for business and usually stay Hilton, so we booked an Honors room here. The hotel itself is in a decent area, lots of options for dining and night life. Once we arrived the valet and bell staff were great. Front desk was great as well. Overall the hotel has a 70’s vibe to it, a bit run down. The room was huge, but we made requests for check in like we always do, but none of the items we requested to be in our room were there, extra pillows and towels. We called guest services to ask for our requested pillows and towels. The girl kinda flippantly asked if I looked in the closet? Great, so I did. No towels or pillows but did find dirty food containers from the last guest. Once I explained to the front desk girl all that’s in our closet is garbage from the last guests, she sent the items right up. Not a great experience here, so doubtful will return soon.

This hotel was an average hilton. I really liked the elevators and executive lounge (I’m hhonors gold). The reason I stayed at this hotel vs. the other hilton was because of the lounge access; the other hilton did not have a lounge. Breakfast in the lounge was really nice and they have starbucks drip coffee, waters, juices, sodas, etc…
The parking was annoying. If you park on any floor but the lobby floor, the elevator is on the opposite side as the hotel lobby entrance. so you have to do a fair amount of walking to get to your car. I must have had parking karma because the payment machine was out of service.

I recently attended an event here and stayed in a hotel room, but I expected better service, accommodations, and events space from a Hilton franchise.
Actually, the hotel room I got was decent. I spent most of my time at the conference I was attending so let’s not talk about the room. It’s always cool to have a huge desk with plenty of electrical outlets, though. Comfy beds with all the basics. Nothing stood out.
As for the events space, it was passable but not state-​of-​the-​art. There are two main ballrooms with many breakout spaces on opposite ends of the hotel. Takes forever to get from one end to the other. Some of the breakout rooms are super dim, and it’s always a nightmare to find a staff person who can immediately fix an issue with audio or lighting.
The bar and lounge area is nice! Great place to grab a drink with old and new acquaintance after the event you’re attending. I’ve had the food (everything from eggs benedict to their flatbreads) at their restaurant Bristol Palms, and it’s okay. Not a hotel restaurant I would go out of my way for.
What stood out to me the most about service is my suitcase incident. One of the staff members graciously took my suitcase (because I was checking out of my room but staying for the event) and said she would leave a number at the front desk so I could pick it up later. When I finally made my way to the front desk, they said there was no number available, so the staff members helping me had to grab their manager, who got on the phone and found my bag. Meanwhile, those staff members originally helping me were asking their manager (who was on the phone) if he wanted them to get him food. HE WAS IN THE MIDDLE OF HELPING ME. SERIOUSLY? Anyways, the whole ordeal took 15 minutes. Good thing I was not in a rush to get on a shuttle to the airport.
Overall I was not the least bit impressed by anything about this hotel… especially the service and accommodations. The elevators are cool though!

I stayed overnight one weekend as I caught a concert in nearby Santa Ana and I’m glad we did. The hotel is nice & quiet. It’s just on the other side of the freeway from South Coast Plaza. The hotel seemed well-​kept and as we pulled up we noticed there was a charge for valet parking so we just decided to self-​park out back. It was just a short walk from where we parked to the double-​doors that lead to the front desk.
We enjoyed our stay at this quiet hotel. It was a good sized hotel with a courtyard, Starbucks in the lobby and those elevators that are outside and not in an elevator shaft. Our room was on the 6^th floor. The bathroom was a decent size. It had the standard shower/​tub combination. The bed was pretty comfortable. Our view was just that of looking down at the parking structure. One thing that I didnt like was the tv was a little dated. It could use some upgrading. Other than that, the room was spacious enough and we enjoyed staying there.
I did like this long piece of art that was located across from the bank of elevators. The courtyard with the palm trees was also nice… Nothing like a reminder that you’re in Southern California, more specifically the OC like tropical trees. The driveway to the hotel is nice and curvy. Not sure why I remember that but I do.
I definitely would recommend staying here. I was satisfied with the room we had. It was nice and enjoyable. South Coast Plaza is right there and John Wayne Airport is not too far of a drive. The beach cities are also a short commute away.

Great hotel and staff. The rooms were clean and the service was on it. Parking can put you in a bind if you are hauling luggage so make sure you either valet or you drop off your bags with a bellman at the front. We had a conference here and really enjoyed our stay.
I can’t say enough about the hotel staff. I was really impressed with the level of service they offered. Everyone was on the same level: excellent!

I came to the Hilton for a National Sales Week day-​long conference on a Wednesday so my review is for the upstairs bar/​restaurant and the conference rooms. If you’re looking to hold a conference that seats about 200 people comfortably I would definitely recommend the Hilton. They have spacious rooms and essential technology for presentations. To the side of the main banquet room they also have smaller rooms that are good for break out sessions. Around lunch time the Hilton staff served over 200 people roast beef sandwiches, turkey sandwiches and a few more with some desserts including soft oatmeal cookies and lemon tarts. All the food was decent and the serving staff was professional and polite.
The bar upstairs has comfortable seating for dining. Our group ordered the truffle fries and prosciutto and fig flat bread. The fries were not potato fries with truffle sauce or anything but rather huge pieces of mushroom that were fried in a crispy battered and served with a garlic oil sauce. As someone who isn’t the biggest fan of mushroom I didn’t find this starter to be very appetizing but my colleagues enjoyed it.
We also ordered the short rib quesadilla. It was very good and the meat was really tasty. I’d recommend this starter.
After what felt like an eternity, our server brought out our flatbread and it turned out to be completely different from the one we had originally ordered. The one he brought looked like a margherita flatbread which my group immediately started eating without realizing it was the wrong one. I had a piece myself and thought it was tasty but wasn’t what i was looking for.
When I pointed out that he had brought the wrong flatbread our server wasn’t immediately apologetic but looked irritated and eventually said he’d bring over the right one. We then waited about another 40 minutes before it was brought out. The figs and prosciutto were good but the bread was too hard and no where near as soft as the flatbread we were initially brought. Our server could tell we weren’t pleased and after a while decided to offer us any drink of our choice. At this point we were just looking to head home but he insisted and it really seemed like he was only doing so to save himself. He volunteered to bring over some vitamin waters and though we didn’t particularly want them we took them to get him out of our hair.
The service here was disappointing but the food wasn’t too bad. A couple of the starters were pretty tasty but didn’t make up for the amount of the time we spent waiting for our food to arrive. I would hope that this was just an off day for them because that type of service isn’t good for business.

Good place to stay. Nicely decorated, good location, lots of shopping and restaurants nearby. Executive lounge has a good variety of offerings.
I would recommend that you give this place a try because I think you will enjoy it.
When you go in — tell them that Chris from Unilocal recommended you go there. They will have no idea who the hell I am but it might provide some interesting entertainment and a good laugh or two!
Enjoy!

Nachdem wir auf diese Reise bei unserem ersten Hotel eher schlechte Erfahrungen gemacht hatten, wurden wir hier dafür entschädigt. Zwar ist die Verkehrsanbindung sehr gut, aber ein Auto sollte man definitiv haben. Generell denke ich ist das Hotel eher für Geschäftsreisende ausgelegt und zu empfehlen.
Die Gastronomie und Einkaufsmöglichkeiten sind leider beschränkt. Allerdings gibt es, ein paar Autominuten entfernt eine Mall. Wie gesagt ein Auto ist definitiv zu empfehlen.
Das Hotel an sich ist wie man es von einem Hilton Hotel erwartet. Die Zimmer sind groß, sauber und modern ausgestattet. Das Essen und die Bar sind auch entsprechend gut, aber teuer. W-​LAN muss man leider für nen hohen Preis dazu buchen.