Longchamp

When I walked into the store, I was greeted by no one. No eye contact whatsoever.
Two girls walked in after me and were greeted.
I immediately left because clearly they don’t care about my business.
If you go here, make sure to dress really well. Otherwise, you won’t get any customer service.

I ordered a Longchamp bag online which was shipped from this store. When the package went missing (to no fault of the store), Susan the store manager was very helpful and professional. She checked on the shipment right away, even tried to find the bag in another store, and offered to assist UPS with tracking down the lost package. It’s nice to find a great bag and great service.

They accused me of having used a Christmas present when I hadn’t. Just wanted to exchange it for another color. The manager basically told me not to come back.

Took a trip to Longchamp this afternoon to get info for repairing my black leather Cavalier bag. The two main sales ladies were very nice and helpful. My favorite bag (a small messenger/​briefcase) is about 6 years old and had a fewwwwww needs in regards to the repairs. haha.
Online it states that some repairs may have a fee etc. So I was hoping that I didn’t have to fork over hundreds of dollars to fix my baby. Anywho, they looked at all the wear and tear which is minor and said it was all no charge, but would have to be shipped to New York to be repaired. Takes about 6 – 8 weeks (ouch!) but I am very excited to get my bag back.
She also helped me browse around the travel bags… I am in need of a new weekender bag and I loved two of them so I will have to decide which one sings to me =)
So happy to finally have a Longchamp on the southwest coast. Yay!

Went in today just to look at the bags and was promptly greeted by all of the workers! They were extremely friendly in helping me look at all of their different bags and I ended up walking out of there with a new bag! Very nice workers and the bags are the cutest

This review is for the Longchamp store at South Coast Plaza.
I like Longchamp, but I don’t recommend getting your purchase done at this store. Save your trip and shop at Nordstrom instead.
I purchased a Le Pliage from this store only to find that the bag I bought was made in China. The sample was made in France so I was under the impression that I would be getting the same quality as the sample. If you do purchase something from this store, please triple check the origins of the bag. Considered all purchase items as final sales because their exchange/​refund policy is really inflexible.

I love Longchamp! As many celebs rock LV, Gucci, Prada, Fendi, and Channel bags they have become very cliché IMO. I always look for pieces that do not go with trends. And that is the same when I go purchase items for my mom. This will be the second bag I bought for her from Longchamp. The first one I bought for her was the classic Le Pilage its a very durable water proof everyday tote. On yesterday’s trip I got her the Cosmos in black. Its a 14.5×8 ¾×6 ¼ bag. It has very luxurious buttery leather. I love this type of leather for handbags or shoes. While making my decision on the Cosmos Mimi Park was the one who helped me yesterday evening. She pulled down all the styles that I have selected online and helped me narrow it down to the one I bought which is the Cosmos. Sorry ladies as of last night I got the last one for my mama, the rest will have to either order it online or go to the SF store to grab one. Also the reason why I chose this bag company is because the value of the name is strong. Nowadays LV and Gucci and other very popular bands for bags do not carry that same prestige any more. Most likely people think you are carrying a fake LV bag is what comes to mind when they see one. So any ways if you want to be like the rest then go ahead shop at LV or Gucci –Rachet ass, but if you want class, trendy styles, be in a class of your own shop at Longchamp.

Yes, indeed the staff here is sweet but Le Pliage sucks. Most handbag companies will replace or repair your bag if BUBBLES that look like CHICKEN POX appear in the fabric but this place will not if your bag is more than 3 years old. Save your pretty pennies for a Celine.

I’ve frequented this Longchamp store a few times.
The first couple of times were attempts to exchange my new unused navy blue large Le Pliage tote as I noticed there were some «runs» on the nylon, like when you have a run in your pantyhose? I purchased it new from their store in Paris and had my receipt and everything. They were unable to exchange it for me because they didn’t have the exact same purse in stock, but asked me to call back to check periodically if it would be in stock. I thought it was weird that they couldn’t just keep my info and call me instead. Furthermore, they tried to convince me the «imperfections» on the purse were totally normal, which I don’t believe. Anyway, long story short, I gave up waiting after another month and just used my purse.
I came here last weekend again to exchange a new Le Pliage purse for a different color. They had the color I wanted, but they didn’t currently carry the color of the purse I wanted to exchange. However, that color was not a limited edition or discontinued, it is still being sold online and at other retailers, so I don’t understand why they are so strict.
If I purchase another Longchamp purse, I would order from an independent retailer online instead of the Longchamp store. Their inflexible exchange options and mediocre customer service do not make me want to return here again!

I love Longchamp… I have loved it for a long time!
And I love them even more for opening a boutique in South Coast Plaza!
The Le Pliage is the IT bag no matter what continent you go on.
I’ve had mine for 3.5 years, and over time, holes appeared at the bottom and the straps became flimsy, took it back to the boutique to be sent out for repair free of charge!
I can’t wait to buy my next one.
Service is good, and great selection of bags — I’m a fan for life, Longchamp.
Vive la France!

Check the label. My husband bought me a tote bag assuming that it was made in France. I was thrilled with the bag until I saw the label. Made in China. Called the store and was told that the demand for the bag was so large that the company was having the line «assembled» in China. But the label says made in China. So wrong. I returned the bag to the LONGCHAMPS store and searched throught the totes until I found one «Made in France». Great bag but CHECK THE LABEL. Why pay the same price as a bag made in China.

I decided to buy my sis the tote bag-​Le Pliage.
I had a specific color in mind because my sis is picky.
Apparently the color I remembered didn’t match the color they offered.
Called my sis to straighten it out.
Sales lady said I must have gone on the wrong website.
Hmmm…
Sales lady walks away.
Decided to buy the graphite because it’s a great color.
Service is ok. Lady seems bored with the selling of the popular Le Pliage bags. She seems friendlier to the people who walked out of the store than the people who stayed.
My sis better like the bag. I don’t want to have to go back to return it.

Excellent service. The new store manager took great care to resolve an issue my wife had with a 5 year old purse, I can’t say enough nice things about this store and Longchamp products. She is a loyal client!

The service at this location is terrible. Employees cannot relate to their orange county clientele and are not helpful, whatsoever. They were pushy, rude and incompetent as they unable to provide a gift card on an exchange so I had to buy items that I did not even want. Anyone interested in purchasing Longchamp items should skip the store and go to Nordstrom employees know how to provide good customer service.

It’s a tote bag — what’s so special?
I can’t put my finger on it … everytime I would see these so called tote bags — I would say «I like your bag».
They would always reply — «thanks, longchamp»
Longchamp?
I being unfamiliar with this brand proceeded to see an EXPLOSION of longchamp bags everywhere I went.
The bag is versatile, inexpensive and can carry your laptop, wallet, keys. The long handled large le pilage is the favorite and if you go to this store they will have EVERY color.
They let me pull down at least 4 – 5 colors. I know it’s inexpensive but I couldn’t decide !!!
Is $ 145 worth for a nylon tote bag? Time’s going to tell on that one. For now I love my bright orange longchamp. The pop of color adds something special to my daily browns, blacks, and navy blue attire (I’m an ‘autumn’). I wish it had more compartments inside or hidden pockets given the price. We’ll see how well it stands up against wet conditions which probably means the most to me as I never have an umbrella and am always rushing my bag underneath my jacket (SAVE THE BAG!)
The store itself is great (all the selection and stock you can ask for), service is great, one of the girls helping me pick between a maroon, graphite, green and teal really helped me make my decision.

I saw the store and tried to ignore it as much as possible, but I couldn’t resist.
When I was visiting my friend in Europe, these seems to be the it bag. I was amazed how much stuff my friend was able to fit in her small bag:
— 1 umbrella
— 1 water bottle
— 2 wallets
— camera
— scarf
— other purse knick knacks (lip gloss, hand sanitizer, small lotion.
Anyways, I came in and looked at the sizes they already had open to test. I like the small one, but I wish they had a longer handle. The next bigger size, I didn’t think would fit my current needs. The sales representative was nice, I think she was trying to figure out if I was going to make a purchase of just wasting her time. I usually announce that I am going to purchase, and the representatives usually relax after that. Good, because they come off so tensed. She was friendly and patient while I made my color selection.
I purchased a small bag in the olive color. It was either going to be Olive or Graphite… Next time Graphite, maybe.

To be honest, I though the famous Longchamp Le Pliage bag was really ugly when I first saw it. But then the more I saw it, the more it grew on me, and soon enough, I wanted my own Le Pliage tote.
I bought my first Longchamp when I was in Paris and I have fallen in love with my bag! They are so lightweight and I can fit three jackets and still have room for my camera, wallet, cell phone, and other typical purse things.
So, you can imagine my excitement when I heard that they were opening a Longchamp store in South Coast! I went with my BFF Sarah H. to purchase her first bag; the saleslady was really nice. She let us look at all the different color bags and helped us open up the ones that we wanted to try out.
When I decide to purchase another Le Pliage bag, I’m definitely coming here!