Pacific Elite Collision Centers

Great, fast service! Replaced entire rear bumper on my 2010 Prius after a rear end collision and did an awesome paint job and returned the vehicle cleaner than it’s ever been. Trevor was awesome and kept me abreast of everything that was happening the entire time. Thank you!

After checking on my insurance co’s recommendations, I checked Unilocal and decided on Pacific Elite. The manager called when he said he would to let me know of the work that needed to be done, then followed up by texting to keep me up to date on completion of the work. The work was completed 7 days quicker than the other recommended body shop. The car looks great. The car was cleaned and washed. The staff was terrific and the work fantastic. I would highly recommend this shop.

I visited this place back in late 2014, when they were still named Bodycraft Alliance. My car was hit while parked by some wannabe dude who doesn’t know how to drive. This review is way overdue, but I have to say like many did, Jose Vega is a star! He is courteous and helpful! I brought my car in and right away he went through the inspection steel by step with me. He was honest with me of what needs to be replaced or fixed. Pricing was nothing I needed to worry about since it was through my insurance and I was definitely not at fault. He said to call me to give me updates and time estimates, and he really did! I was amazed at how precise he was when promised follow-​up calls (many people don’t do that!). I needed a car rental and they helped me call Hertz over and got me to where I needed. Well, probably this is standard so nothing really special, but it was no hassle, so why not mention it.
I don’t know if Jose still works there, but if he still is, and you have a chance to meet him, you would not be disappointed!

So Happy! I used Service King when we were involved in a pretty serious accident that damaged our car’s suspension significantly along with minor body damage and well… totally disgusted with their «service» (see my review here:
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Once you’re done reading that novel, get your vehicle to Jeff Schoneman and his great team at Pacific Elite. They are wonderful about communication, do top quality work fast, but never compromise service to meet deadlines, and are really nice to deal with. We’d been thru the ringer with the other shop so were being completely anal retentive with this second go round and Jeff and his team of professionals completely understood the situation and got everything squared away STAT.
Even when we discovered the rear wheel tire pressure sensor got missed in the repair, they took immediate action to get it fixed. The car looks and feels like it’s brand new — we are elated! Thank you Jeff and team… I hope I’m never in another accident, but if I am, I know exactly where to take our car. You guys rock =)

This is my first review because honestly, I hate posting reviews for a variety of reasons. But the service here was so top notch that I had to. Initially I had a weird experience but it is how they handled it that makes them so great. About a year ago they repaired my driver’s side door after someone hit me. The repair looked amazing and was solid, and they made getting a rental car super easy, and they worked really well with State Farm which made my life easier — but the proximity unlock door sensor somehow didn’t get reconnected. The old representative who handled my case then has since left the company, but at the time she kept telling me it would take days to get fixed and that the car had to be dropped back to the dealership for reprogramming, etc etc. I got frustrated, especially because I work around 100 hours a week and cannot go without my car for even a few hours.
I decided to just deal with it and lived for 6 months like this. But it finally got to me and drove me nuts — so get this — almost a year later I call back asking for it to be fixed. I get Jeff, the manager. What a class act. Instead of berating me for why I didn’t come in earlier, he accepted the issue no questions asked. My mom dropped the car for me when I was out of town, and within minutes he had the problem diagnosed and gave the car back to my mom — washed, interior vacuumed, and leather conditioned! And through this whole process he was so incredibly gracious to my mom and I, saying he wanted to «make it right for me.» Class act all around. Good guys here at Pacific Elite who do the right thing and take ownership and responsibility. If it’s not done perfectly they will make it right. I’ll be bringing the car back to them if I have any other issues. And if your bosses at corporate are reading this — JEFF MADE IT RIGHT!

We’ve been happy to use Pacific Elite several times and twice since they changed ownership and name to Pacific Elite. Jeff and team have been courteous, honest and professional every time. Once, Jeff stayed late after closing time on a Friday evening so that we could pick up our vehicle after returning from travel. I would highly recommend Jeff and Pacific Elite for your auto body shop needs!

Great staff, excellent body work and paint. Jeff and Brie walked me through the whole process, kept me updated, and made sure eveything was perfect. BMW’s are not easy to work on and these guys got it right! It took a little bit of time but it was worth it. The car looks showroom again. Definitely have no hesitation referring friends and family to Pacific Elite for their repairs.

Pacific Elite did a beautiful job repairing some scratches and popping out a ding on my hood — looks like new! Service was very friendly, and a drop off and pick up at work was very convenient.

I came to this place when I was rear-​ended on the freeway by a truck pretty hard and had significant back end damage… Needless to say, it required quite a bit of body work and I had to give up my car for a couple weeks to get it all fixed up. Bri ordered all the parts ahead of time before dropping my car off to start the work, and let me know of all the procedures my insurance company follows regarding replacement parts and repair for my car. This was actually extremely helpful, because I actually felt included in the process as opposed to dropping my car off to a mystery shop and saying «here ya go, just fix it,» which I don’t feel particularly comfortable with after having been jacked around before by other places before.
I really appreciated the fact that at no point did anyone working there talk to me like a stupid woman who doesn’t know basic things about a vehicle that most drivers should understand (believe me, this has happened before lol), and even helped me out wtih my rental car situation. I was also regularly appraised of how things were going, and they told me as soon as they found out that much of the sheet metal was damaged and that it would involve more work than originally anticipated before taking the bumper off. Even though this sort of damage extended the time my car would need to fix it up, it was worth it to have the job completed correctly, and it actually looked even better than it did before the accident (lol).
Anway, when I got my car back after the work was all done, they had even detailed it up to look nice and clean. Long story short, they did a great job putting everything back together for me, and everyone there was extremely helpful and kind to me during a particularly crappy situation… Bri even showed me how to get out those dirt particles that accumulate in the paint after a while and don’t come out with a basic car was (which was nice because that had actually been bugging me for a while). Anyway, I really liked this place and would definitely recommend this place for bodywork and repair, even if it reminds me of that time i got run over on the freeway. thanks guys (if you’re reading this)! :)

I’m not one to usually write Unilocal reviews but Pacific Elite’s customer service was off the charts! I was hit by someone who had ran a stop sign right in front of me while I was going 45mph, and took my jeep in an hour later and was greeted by Brie. She provided the absolute best customer service and went the extra mile & helped me figure out the best way to go between my insurance company and the other parties. She was very knowledgable about everything in regards to my jeep and always kept me updated. About four weeks later I picked my car up and it looks brand new with a perfect paint job! Pretty much looks nicer than it did before the accident & it drives just as smooth as it did before. I will definitely be recommending Pacific Elite to anyone who might need repairs in the future. Thank you for your excellent service Brie!

So far, so good. The incident happened today, I came straight here and they took my car in without having an appointment. They even called Hertz to pick me up to get a rental car. I was told 5 – 7 days that the car will be ready, which is perfect, as I’m on vacation.
Thanks for being helpful and accommodating, you’re a great staff.

After dealing with a body shop in FV that is supposed to be the best rated in customer satisfaction and finding that not to be true I picked Body craft and was not disappointed. I was kept up to date on all steps the the repairs by Brie almost on a daily basis and she went above and beyond to find me the best deals on the parts that needed to be replaced. She even was there helping me when I needed to to deal with my rental car and made my experience with Bodycraft the best I have ever had when it came to my cars. If you find yourself in need to bodywork ask for Brie and you won’t be disappointed.

I would like to thank John and his employee’s for helping me with fixing the smash on my right quarter panel. My car looks perfect again so thank you guys at body craft that is now owned by PACIFIC ELITE COLLISION CENTER.

I took my car in to Bodycraft after my local drive through car wash had technical difficulties and resulted in damaging my car last month mid-​February. After dealing with the manager and policy of getting an estimate with their partner bodyshop, I made it clear that I wanted to go to mine and not their’s! Their corporate office finally sent me a check for damages, and before that I already went to Bodycraft to get an estimate … turned out I needed to get a new hood and grille. Thank you Karen, John and Jeff for all your help! Going the «extra mile» to make the repeat customer happy is exactly what Bodycraft knows how to do and values it! John and Karen gave me a really good deal and even lowered the price for coming back as a repeat customer!
They sent me as a referral to Enterprise rent a car with a discounted price as well, another 5 thumbs up for going the extra mile!!! :)
My car was returned as promised, as they had it worked on in the shop for 3 days, and it was ready the following morning! They did a really good job. Thank you to the detailers and technicians! My car looks new!
I will definitely come back for other work on my car … but keep up the great job Bodycraft!!! It’s a weird story to think that a car wash caused all the damage on my car, but regardless of what needs to be done on your car, Bodycraft is the surely the first and only place to go for hospitable customer service and affordable prices and a job well done, Thanks again! :)

If I could give 10 stars, I would! Last Friday 12÷12÷14, I walked in to this shop sad and depressed. I know, EMO lol first person you come in contact with is Mike and even though I didn’t at the time because I was upset, he made me laugh a little. That’s the 1^st star!
Before I even finished my ½ page, 5 line, paperwork, John was already running out of the door to asses the damages to my vehicle. After I went out, he explained everything in detail of what needed to be fixed, down to the screws and bolts that I cared nothing about. 2^nd star!
Pricing was already very good. Factory parts (nothing 2^nd hand or whatever you call it) and a lifetime warranty on the paint job. 3^rd star!
I was afraid of the bumper falling off as I drove home (which is the reason I initially went in) so he had one of his guys (WHO WAS ON LUNCH BY THE WAY) fix me up. Honestly AND I KID YOU NOT, I almost didn’t go back after that because he fixed it in a way where the damage wouldn’t be noticed by the human eye unless you looked closely. So I figured I’d just drive around like that lol but I don’t like rolling around in an ugly car, even if its just noticeable to me lol 4^th star!
Originally he gave me a 3 – 4 day wait after parts arrived. I dropped it off Wednesday ¹²⁄₁₇ at about noon. I just received a text (talk about building a relationship with your customers!) saying my car will be done by 4pm tomorrow which is just a little over 48hours… REALLY!!! That’s star 5 through 10 right there!!!
I’m amazed and will be referring this shop FOREVER!

I took my Accord to Jose at BodyCraft and have been blown away by their commitment to excellent customer service.
I had a few issues related to my car after the first pick up. I suppose that’s what being sandwiched on the freeway will do to your car. Regardless of the issues, John and Jose treated me like I was their only customer. The problems were quickly resolved and I could not be more pleased. Customer for life.

Thanks to Jose and the Bodycraft Alliance crew our Van is back in action. Incredible Service. I highly recommend this body shop.

Being in the service industry myself I am happy to say that I was VERY impressed with the service in all regards at Bodycraft Alliance. John, the manager, made me feel right at home and as if I had been a customer for years. Trever was very friendly, communicative, and on top of things. The repair itself was super fast without sacrificing quality, which is awesome. The last time I had to have a repair done they (NOT Bodycraft) kept my car for 9 weeks and I had to pay out of pocket for the rental car for 5 of those weeks. I was not a happy camper.
My sparkly car looks like nothing happened to it. My Cadi is Back to Black! Beautiful!
Overall, I give your team an A+++++ rating. You guys were great. Hopefully I’ll never have to get body work done again, but if I do I will call you guys first!
Thank you SO much! :D

John, really raised the bar for his business. He went above and beyond to fix any mistakes there were and to truly make me a happy customer.
There was never a problem with the work that was done on my car, that was impeccable. But there was some miscommunication and John had no problem reaching out to me and explaining everything to me.
Jose was my first initial contact and took care of my car when it was brought in, to when it was picked up.
Thank you for taking care of the situation & making my car beautiful again.

This place is amazeballs!!! I would recommend this auto body shop to everyone! My newly, recently bought 2013 Tucson Hyundai (literally 2 months ago) was dented and scratched by a hit-​and-​run. The bottom panel of both doors was scratched, paint came off, scratches all along the side of the fender above both wheels. I was STRESSED OUT. Carsmetics quoted me nearly $ 3000 (not including the $ 30/​day cost for a car rental) and a length of 5 days. The fact that it would take 5 days made me question how good of a job they would do. Caliber Collision quoted me about the same for repairs and car rental yet they mentioned it would take 10 days. and that would be pushing it. That’s nearly $ 300 in rental car expenses (not including insurance, gas, etc.) NO THANKS.
After speaking to Trevor at Bodycraft Alliance, this guy did not come off as a salesman at all. This guy was GENUINELY honest about how long it would take, walked me through the labor process, the expenses, my options, and even offered to set me up with a 10-​day COMPLIMENTARY rental car from Enterprise… even offered to finance my deductible ($ 1000). I’m a full-​time working pre-​medical student, researcher, intern, mentor, etc. I had ZERO time to worry about all of this crap and Trevor definitely understood how stressed out I was.
Throughout the entire process, I received email update after phone call update after text message update. These people really VALUE your business.
Not to mention the results after didn’t just make my car look brand new, yet NEWER than it looked from when I purchased it at the Hyundai dealer 2 months ago. I think they even washed my car inside and out!
Check the photos out for yourself! (Labeled 2013 Hyundai «before» and «after»)
Thank you so much Trevor! I appreciate you and your team! You guys are the best!