Quest Diagnostics

The girls at the front desk are less helpful than a door stop. My doctor was to have faxed orders to their location. When I arrived, they couldn’t find the paperwork. When I suggested that perhaps they sent the paperwork to another location, I was told in broken English that «we can’t ca there» Which is correct. Their phone system is designed to make sure you can’t talk to anyone on the staff. My doctor swears they have confirmation that the order was sent by fax.
Customer service? They’ve
never heard of it. Find another lab! I’m finding a new doctor AND lab…

No direct number to call, no results in mail, have to go in person now to get lab results from a month and a half ago
Staff was fine when I went there, wasn’t expecting amazing service but their results delivery sucks!

MAKE AN APPOINTMENT!!! There is literally 1 person working here. She is very nice, actually exceptionally nice, that’s the only reason I’m giving this place 2 stars. I personally think it’s ridiculous to wait more than an hour when you’re already fasting. Hire more people Quest! Don’t bother coming without an appointment, or you will wait at least an hour.

Debra is amazing at doing everything at this office. I made an appointment and was taken in for my blood work right on time. She is very personable and knowledgeable about her work.
I strongly recommend going on Quest website to make an appointment before you get blood work done. This place seems to have less of a wait for the walk ins as well.

Debra manages the mass amount of people extremely well! She is all alone every time I come here and she always takes care of me in a timely manner! Thanks for your help and nice blood draw experience every time!

Came here as a walk-​in at 1pm as it was 2 weeks out for an appointment and online/​on the phone they state walk-​ins welcome, appointments not necessary. They take their lunch from 12 – 1. When I got here, at 1, the ‘will return’ sign stated they will be back at 1:30. Now there are numerous people here waiting and the tech came out to say they are in there eating and will return when finished at 1:30. This is not ok. It says online on the door and everything that lunch is from 12 – 1. I take lunch at work, but when I run behind I eat at my desk or take a ten break and continue. This is not ok. There are no chairs outside, elderly people struggling to stand etc. will never come back here.

I have been to the Quest in Irvine/​off Barranca many times (yearly wellness, GTT for pregnancies, etc). This location is on point! Only one employee and she is handling it taking multitasking to a whole new level on top of being personable. Every other patient knows her 1^st name. Do yourself a favor and make an appt as walkins are always a hit or miss. Easy parking, clean facilities, 5 stars!

So glad to have «accidentally» booked an appointment at this location thinking it was the other Costa Mesa location. This has to be the best QD site in Orange County! Debra is awesome with excellent people and phlebotomy skills. The medical office building is very nice and the QD facility is clean. Although I had booked an appointment for 2:15 pm, it was not really necessary because the only other patient was just leaving as I arrived. I was in and out in less than 10 minutes.

I came here for some lab work that was to take 2 hours. The one woman that works there is very sweet, also knows how to deal with people (like me) who aren’t fans of getting bloodwork done, She made the expirience actually somewhat enjoyable. I will come here from now on if I need anything. People keep complaining that its slow, well guess what she’s the only one working there! It’s best to have an appointment. This place is very quiet, not crowded and loud like the other place. But she does a great job, very thorough and also thoughtful.

I’m going to have to second that review. Debra was AWESOME! Greeted me as I came in, she was super efficient, it didn’t hurt, she found the vein the first time. Oh, and parking was aplenty. This location is a gazillion times better than the crowded one on Superior where the front desk is incompetent and flat out rude.

There was no wait time and plenty of parking. The technician who us helped was fantastic. Her name is Debra, not only does she have great office skills. She knows how to draw blood. I was in and out in less than ten minutes.

I have called this place 10 times to get a fax number for blood work and you can never talk to a human! Very aggravating

I have had to get a couple of routine blood tests done within the span of a couple weeks now. I typically wouldn’t review a place like this but I felt I had to; I have been to other Quest locations and this one blows them out of the water.
It is a small office located within a fairly large (but not very busy) medical building off Newport Boulevard in Costa Mesa. Parking is always easily found right out front.
I always make appointments online so that when I show up and sign in, I am then usually taken back for the drawing within a few minutes. It seems if you did a walk in here it wouldn’t be a huge problem either; there are only ever a couple people waiting. There is only one woman that works here, she checks you in and draws the blood. She is the real reason I am writing this review (unfortunately I haven’t caught her name yet). She makes this whole experience very easy and actually enjoyable. She makes an effort to have a conversation with each person that walks through the door. I could tell there were some regulars that came through and you could tell she genuinely cared about their well-​being. She is also very skilled at the actual blood drawing process; which I think everyone will appreciate.
Highly recommend you make this your new spot if you need some lab work done. It helps when someone can make an uncomfortable situation as easy as it can be.