Shell

Go somewhere else! There are plenty of other option on Harbor Blvd and Newport Blvd. Extremely poor customer service. The attendant first tried to deny me use of the air machine until I reminded him that it’s a state law. Then he refused to help after the car wash malfunctioned and didn’t take the code.

Denied us free air with fuel purchase even though California law requires all gas station to do so.
I submitted a complaint to the state. Complaint form can be found here
The employee «Miguel» was rude.

this gas station should not even get one star. i agree with what the other reviewers have said. they are dishonest and rude. i got gas here and paid for a car wash. well they didn’t give me a receipt and i went up to the register to get a receipt so i could get the car was that i paid for. the guy told me there was nothing he could do and was laughing at me. i asked to talk to the manager and the guy laughed and said he wasn’t there and that i needed to come back. he found it amusing. it also said that if we bought a car wash we could get a free vacuum but the vacuum was shut off and out of service. the employee was so rude i don’t understand why he is still allowed to work there. just be warned and stay away from this place.

Rude, arrogant and dishonest employees. I’m not surprised by the 1.5 stars, which is low even for a gas station.

This is an updated review. When somebody lies to me, it just gets me angry. I’ve probably bought over $ 5000 in gas from this station over the years and they are going to lose me as a customer because of arrogance and deceit.
Gas prices are ok, but what has set me off is the fact that they try really hard to get around providing free air to customers. First off, the sign at the dispenser says that air and water is $ 1 for 3 minutes. Huh? Then, the attendant conveniently has 3 tokens and wants me to pony up a quarter after spending $ 48 on gas… really?
This is not the first time this has happened. Read the other reviews. I reported them in email to Shell (have received and auto acknowledgment) and have reported them to the state (form was accepted… yay)
If you have any others you need to set straight, the link for the state is
Hope it works to get this changed around.

I’m not to concerned about getting gas that is always Easy. But when I was standing in line this poor guy wanted to buy 3 24oz beers but was short 12 cents. The cashier (who was old and Hispanic by the name of Jose) grabbed his beer without asking him if he wanted to only buy 2 24oz beers and told him NO!!! The poor guy had to beg the cashier to buy the two 24oz beers. So rude! Not only that he was rude to another lady getting gas!!! Wow that’s 2 strikes! Well all I wanted was a pack of cigarettes. I asked him to get me the pack of cigarettes of Marlboro that cost less than 5 dollars. I knew they had it because I bought it is there before I just couldn’t remember the exact name. Anyway the cashier Was very rude told me he didn’t know and ignored me. Yes I got my cigarettes but he should have been a little more helpful and kind to people. Wow that’s 3 strikes in less than 15 min!!! Hey management of Shell station what happen to the other guy that worked nights weeks ago. He was very friendly and NOT rude at all!

After purchasing $ 60 in fuel I went in to ask the clerk (the hispanic guy wearing cheap gold) to turn on the free air. He said there is no switch you need 4 quarters. THIS IS ILLEGAL!
Told him by law after buying fuel you must supply free air. His exact rude words «Its not free here, you need 4 quarters». HE IS ALWAYS THIS RUDE!
This has happened multiple times at this same shell station with the same clerk working. He seems to always be there working 12 hour shifts and never never never turns on the air. There was also no number posted on the machine. I am not alone with this experience. I WILL NEVER GO BACK TO THIS STATION. I have contacted shell and they seem to not really care that this cheap gold wearing guy is this rude. Seems to be ok in shells book because they dont seem to care.
If nothing is done about this man in this shell station I will be reporting this station to the CDFA DIVISION OF MEASUREMENT STANDARDS because it is AGAINST THE LAW to refuse air/​water to fuel paying customers. If this is how shell wants to be represented, then you have just lost a loyal customer and will be reported.

I like Shell but not this one. Gas stations are supposed to provide air free of charge for customers. «Not this one» is what the man inside tells me. You have to put in four quarters. No thanks. I’ll pay for gas and get free air elsewhere.

I mean really, it’s a gas station for crying out loud.
It’s located at a busy intersection (Harbor and Wilson) and I always think I’m going to get rear-​ended when turning left from Wilson onto Harbor to get into this station. I only keep going back because it’s right by my place and its the cheapest station in the area, and I use the term «cheap» liberally.
There’s always at least one pump that’s out of order. Last night not only was one pump out of order, it looked like someone took off with the pump.
I can’t believe I just wrote a Unilocal review for a gas station. You’re welcome, Shell.

Cashier charged me $ 20 extra for my purchase. When I caught him on it he pretended like it was an accident and refused to refund me the money. After a quarter of an hour trying to get my money back to his offensive refusals I finally gave up so I wouldn’t be late to work. Don’t trust this station. I’ll certainly never return.

I was just about to pump gas when the attendant came out and told me that their system was down. I wasn’t too pleased because a sign should have been put up on the pumps, or cones should have been set in front of the pumps or the entrances so you don’t have to stop in and go to pay before you’re told that you can’t get any gas. Stuff happens, but signs or cones should have been put out and I wasn’t able to get gas at a gas station so, even though i’m sure they could care less, this place gets 1 star.

This place is right on the busy corner of Harbor and Wilson. It’s fairly easy to get in to and it has a pretty big convenience store attached to it. Their car wash never seems to work when I go there though. Well, actually the car wash works, but every time I try to buy one when I am filling up and I select «YES» on the pump, it never completes the purchase. Yes, my vehicle is always dirty because of them… haha
I didn’t mark it down because of all of the bums /​homeless people that hang out at the Jack In The Box next door and wander over to you to ask for money. Just watch yourself if you are headed her at night or are by yourself.