Tesla Motors Costa Mesa Sales and Delivery

I was in the market to buy a new car and called this dealership to get some information on the rebates and stuff. What the lady said from car sales department was to GO online to get the details. And there is a $ 7500 tax credit. And the cars are about 79k starting. This by the way is not my fist new car that I was buying … Specially when I own and operate my own car rental company and a auto body shop and a car transporting company.
Comparing to the sales department of this dealership and the helpful information I got from the lady. By far I would say compared to the following dealerships which I have purchased cars (personnel /​business) they are the worst ever !!!
Power Nissan
Fontana Nissan
Citrus ford
Citrus Kia
BMW Laguna Nigel
Crown toyota
Penske honda ontario
Fletcher jones Benz
The lady seriously need a 4year BA degree in customer service and product marketing.
Utter disgrace to Nicola tesla and the tesla coil … Lol

I never planned on buying a Tesla. It had always been one of those cars I would admire but really couldn’t swallow the cost of ever owning one. It wasn’t until I stopped at the Tesla Boutique in Pasadena to kill some time, for me to get attached. Michelle Chang warmly greeted us and started answering our ‘out of curiosity’ questions. Minutes later she asked if I wanted to test drive one. Hmmm yes? …After that, I knew I had to get one.
The entire process from customizing what you want on your on the website, to the financing, all the way to the welcome orientation in Costa Mesa with manager Ben Hirschman, it was all so smooth and so flawless. I never could have imagined a car purchasing procedure ever going so quick and easy. I am now of course kn love with the midnight blue 70D that I picked up 4 days ago, and I couldn’t thank the Tesla team enough for making it such a great experience.

Thorough, excellent customer service! They spent some time with us training on explaining our new car. Very patient with our questions.

After 2 long months waiting… Model S finally arrives Everyone at this location is wonderful. What an Amazing experience… officially a part of Tesla family!
The way everyone welcomed me to clapping as I drove off the building. Best car company!!!

This location used to be the service center but recently the service center moved down the street to 3020 Pullman Street and this place is now the Sales and Delivery Center aka Showroom. We were here 5 months ago and it was still the Service Center. They just converted this to showroom less than 2 months ago. This is a nice move on Tesla’s part and if you read my review below you will know why.
We went to the Fashion Island showroom last weekend trying to test drive a Tesla. The parking lot was like a zoo due to the holiday season. The parking situation was painful and I almost gave up after 30 mins not able to find a parking. We finally made it in to the Showroom and was told that we have to make an appointment to test drive so we made the appointment and the next appointment was 3 days out. Unfortunately but turned out to be better, we had to change the appointment and when we called we found out Test Drive is available at Costa Mesa location.
This location is behind 55 freeway on a quiet street with plenty of parking on the street. It’s so much easier to get in and out than Fashion Island. When we showed up we were greeted by Owner Advisor Gavin. Tesla don’t call them Sales and they are different. I can feel the difference talking to them verses the other dealerships that we’ve visited. There was no high pressure sales tactic involved and they are not trying to make you walk out the lot with a car. It’s very relaxing and Gavin was very knowledgable and very helpful explaining all the upgrades and options to us. He answered every questions we had and help us figured out the right car for us. He even went out of his way to call other places to send us pictures of a used one that would save us a few thousand dollars.
What I also love about Tesla is there is no haggling. You build the car you want on the computer screen and see if it fits your budget. You can figure out the down payment, monthly payment, lease option and payment, saving on gas based on mileage driven annually and also saving over the lifetime of the vehicle to see if it make sense for your large investment upfront.
We test drove the car and the car was very fast and very nicely equipped. I was told with the software upgrade coming out in late January, this will be the first self driven car in the market. I can hardly wait. We love the car but we love Tesla and their service even more. That’s what set them apart from other luxury cars like Mercedes and Cadillac which we were also considering. We didn’t buy the car yet but we will be back soon. We are pretty sure Tesla will be our next car because it’s green, high tech, smart, low maintenance, great customer service and good warranty.