The Chocolate Day Spa

I wish I had read all these reviews before I decided to buy a Living Social deal for them. I don’t know if it matters that I elaborate on my experience, since apparently they are no longer in business. I just happened to call to try to schedule my last microdermabrasion appointment and at first I was told that they didn’t have an estetician, then I was told they need to confirm the esthetician’s hours, then I happened to call today and the automated message said they are no longer in business. I guess I won’t be getting my last microdermabrasion nor will I get a refund for services I’ll never receive.
They were pretty annoying in the past from not having an esthetician at all, to having a different esthetician each time I went there and having poor customer service.

BAD EXPERIENCE!!! Not professional!!!
Save your money!!! Especially when you buy the deal at Living Social they will honor it at first but when it is time to check out they will ask you to pay for the full price and will tell you the are in a process of changing to new management!!! The are changing the name to THE SWEET SPOT BEAUTY AND WELLNESS BOUTIQUE. Same management just the name change.
The sauna area is real bad, it is so open no door. Someone will just going in and get towels while your using it. They only have a divider that have holes. And the twoel they use inside the sauna was used towel! I saw the reviews from Unilocal before i tried it, the reviews was right!!! Super bad experience.
They are over priced for the bad experienced, no trained staff and unsanitized spa place.

BUYER BEWARE!!! THE SWEET SPOT IS FORMERLY KNOWN AS THE CHOCOLATE DAY SPA. READ THE REVIEWS!!!
This place has extremely poor business practices!!! It’s sad, because I used to love, love, love this place. I even had a monthly massage membership for nearly a year. But, in the past several months, their customer service has gone downhill, as have the quality of their services.
Seriously, read the reviews.
They don’t honor coupons. They find loopholes (even with their monthly members) to raise the price of supposedly discounted services. And definitely beware of signing up for a membership with them!!! I cancelled my membership in January and noticed today that they’ve been charging my credit card under the new company name! And I’m not the first person this has happened to! Talk about fraudulent business practices!!! They WILL take your money! I had to cancel my card and report them to the credit card company. What a scam. No massage is worth this headache. Take your business elsewhere.

WORST PLACE EVER! I have never written a review but I am so DISGUSTED by the way this company runs their business that I had to share. I agree with all the comments listed below, not only do they ignore returning phone calls, they don’t honor their coupons/​deals and hired a nurse that provided a laser treatment that left me scarred because she went to deep. I am going to file a complaint agains them through the BETTER BUSINESS BUREAUS of Orange County so if you are interested to make sure we remove this company from further stealing money from other individuals please make the effort to submit a complaint against them.

This place is not a good business. They don’t honor coupons, or they find a loophole so that they can raise the price of a service so that when they are forced to honor your coupon because you can prove them wrong based on the fine print, you end up not saving anything.
Their customer service is beyond poor. I don’t recommend them for any serious service you plan on having done, especially IPL facials or anything involving a laser and your face. STEER CLEAR. Don’t go here because you are saving money. There is a reason you are saving money and it is because the Chocolate Day spa is hiring less than average people to perform very professional services. Just read through a majority of the other reviews.
Today was the last straw for me and this place. I gave them more than one chance. Take the advice and go elsewhere.

This place has AWFUL customer service… I bought a groupon and when I called to make an appointment the girl kept me on hold for over 7 minutes (this feels like an hour when you’re on hold). Finally spoke to her and she told me she couldn’t accommodate me and that I had to contact groupon for a refund!!! WHAT??? I called 2 months before the groupon expired and even if they didn’t have a date available before the expiration they should have extended to accommodate a paying customer.
I will never know if this place is actually any good but if I were you I wouldn’t waste your time. What an awful experience!!!

WORST. EXPERIENCE. EVER.
I bought an HOUR deep tissue for myself and my husband. I’ll only talk about my experience, but my husband’s was very similar too (except no talking).
Lady wouldn’t shut up the whole time. She went on and and on complaining about her life. She didn’t get any hints when I would give one-​word responses, or wouldn’t respond at all. Lady, I’m here for a massage, and you’re not in a therapy session. The worst part was: there were OFTEN times that she would stop massaging me so she could use her hands to talk! REALLY LADY?!
Massage started super late because they were helping other folks first. Ok, no problem. Except the lady tried ending the massage after 30 minutes! When I told her it was an hour long, she started ARGUING how it’s for 50 minutes, and she will only extend by another 5 minutes. I smiled at her and politely told her I paid for an hour.
Regardless, she only extended by 10 minutes, and at that point, all I wanted to do was get the hell out.
Obviously the place is located in an odd place, but that wasn’t a big deal to me (especially after all the crap I dealt with).
DO NOT COME HERE!!!

I got great service here using Goupon.

Purchased a living social deal here and called 3 times to make an appointment but they wouldn’t call me back!!! The receptionist even took my name and number down the 3^rd time since the first 2 times was on vmail.
Great service… Had to contact living social for a refund.

This place sounds cooler than it is.
Save your money. Got a groupon — couldn’t get an appointment. Groupon ended up contacting the spa to get me an appointment — for a month later. (How can you be THAT booked? Maybe they don’t have a lot of massues?) My massage was great, but it wasn’t an experience — I’d rather go to a real SPA where I could relax for longer than just the hour of my massage.

Great massages! Place is always booked with appointments.
However, the idea of sweet sugary smell is too overwhelming for me.

Just an update for all of you thinking about visiting the «Chocolate Day Spa» ~ DON’T
It’s been 2 months and I still have not gotten a return call~ much less my refund for «SERVICES NOT RENDERED»
Really can’t understand how this so called business ~ is STILL in business.
When it’s too good to be true ~ Listen to your instincts
Their so called «groupon deals» are just a scam to get your cash.
Kim ~ the «so called owner» owes me several hundred dollars and promised to return it to my credit card. Yeah right ~ that was 2 months ago and NOTHING!
I’ve had to turn her in to the Better Business Bureau and to my credit card company.
You reap what you sow ~ You get what you give.
Karma is a ~ well you know ~ and so is she!
BEWARE ~ Find another place to spend your cash.
Somewhere that is reputable with employees that aren’t there one day and gone the next. Somewhere that is trustworthy and legit.

Traffic from LA to OC was horrendous this weekend, so my friends and I were late for our appointments. However, the receptionists and masseuses were more than accommodating. They were kind enough to let us know that they had other appointments after ours that they needed to keep, but that they would do their best to give us the best massage possible in the time that we had left, and gave us complimentary use of their Infrared Sauna ($ 39 value).
Garrett was my masseuse. Given the short amount of time, he had asked if there were specific areas I wanted him to concentrate on; which I really appreciated. My back and shoulders tend to be really tense but he was able to get the knots out, I definitely felt more relaxed the day after, but I also felt slightly bruised the next day. However, this is something I look for in a massage, since I always ask for added pressure and am used to crazy massages in China where I do end up with bruises.
Please keep in mind that they no longer use real chocolate during their chocolate massage, rather they use massage oils that have a slight chocolate scent to it.
The Infrared Sauna was great, I really loved that it was small enough for just me and my two girl friends, and spacious enough that we didn’t feel like sardines. I am not sure what all the different colors are meant for, but I had fun sitting in there, chatting with my girls, and getting sweaty.
The only downside is that there are no showers, and we were all really gross afterward.

Groupon with an expiration date of ⁵⁄₂₃.
Today I called ⁴⁄₂₇ to make my appointment before my voucher expired in less than a month. Upon mentioning my Groupon coupon, the receptionist said
«too bad bitch, we don’t have anymore space for your cheapass, so you can take the $ 35 you spent and come and pay full price because we are not going to honor your deal… didn’t you read the fine print? subject to availability? Sold 1000+ will only honor some of them?» **evil laugh** or some type of variation of that.
I couldn’t believe the nerve of them selling over 1000+ vouchers and not honoring the Groupon due to limited slots. I asked her why in the hell I would have bought a $ 35 credit via Groupon for this lowly rated spa? I also told her I am calling well before my coupon’s expiration date and that most places honor the coupon even though they make appointments after the expiration date. To me, this is almost deceptive marketing by forcing patrons to purchase a full priced service when they purchased a ‘deal’. I am now on a long wait with Groupon to dispute this charge and I hope Groupon gets on it and removes these type of businesses w/​bad business planning.

As a chocolate lover and massage lover this place was a DISAPPOINTMENT! First, I show up to my appointment for a massage and sauna and they don’t have my massage appointment on the books, just the sauna. And no one was available to for the massage that night. So I had to reschedule. The girl who helped me, Kim, was very nice about it though.
When I came in for my rescheduled appointment the girl who checked me in let me know that my voucher had expired. So I had to explain that my previous appointment had a problem and that Kim had approved using the voucher after it expired. She asked if I wanted to upgrade to aromatherapy… Kim had told me that I would get a free upgrade.
So she tells me to wait in the lounge. and that’s where I realized that this «spa» is a converted office. So finally my masseuse came to get me and took me to the separate office where the treatment rooms are. It was fine in there and the girl was nice. But she not massage me, it was more like a rub. It was relaxing but didn’t feel like it got any knots or tension out.
After the massage, which was not a full hour, she took me to the sauna. That was weird. It’s one of those saunas that you could buy for your home. I asked if there was a shower to use after. She said no and gave me some towels and a cup of water so I could towel off after. After 20 minutes in there I got out, changed, and let myself out. Weirdest spa I’ve been to.

I received a Groupon voucher for Christmas & when I decided to cash it in, I had to wait over month to get an appointment. When I arrived for my appointment, reception staff friendly & sat me right away in their lounge. I was offered water or champagne (came with voucher) & opted for water & to save the champagne for after the massage. The place smelled delicious like chocolate, there were bottles of Whoppie cream & sweet cream lotions on the tables to try, chocolates to have, the music playing was soothing, however the waiting room was chilly because there was a door that was open that led outside to another building where additional massage rooms were.
I filled out a medical form with questions on how I wanted the massage to be, but my masseuse never even looked at it & asked me the questions all over again.
It seemed busy on a Saturday afternoon, but my massage started on time & ended at exactly 50 minutes. The massage room was slightly dim, the music playing was relaxing, & my masseuse only talked when I talked to her. I asked for firmer pressure, but she did not change her pressure. She asked my trouble spots, but seemed to spend the same amount of time on every part of my body.
Overall, my female masseuse gave me an average massage. I’ve had better at a cheaper reflexology place. I did tip her before leaving her because she did do some nice work on my neck, shoulders, & head, which were not spots I had stated were trouble spots, but oh well.
The ambiance of the «day spa» was calm & relaxing. However, when I was finished with the massage, no one led me back to the waiting room. I had to ask someone to lead the way. Then, no one offered me my champagne that was included with my massage. It’s the little details like that which annoyed me. Once I finished the glass of champagne & some Hershey kisses, I just walked out. No one seemed to be around to ask how my service was. Oh well!

I somehow have a so-​so review for Chocolate Day Spa. I was thrilled on hearing that my husband bought this groupon deal long ago and finally got to check it out.
On arriving at the venue, I was puzzled to notice that the spa is at an apartment complex !!! So we enter and its an apartment remodeled into a dark chocolatey décor filled with chocolate aroma everywhere. We arrived early so waited like 20 minutes after we checked in, filled the forms. My husband got scheduled for a deep tissue massage with ??(forgot the name of the lady) and mine with Garret[sorry if mispelled].
From the front desk walked into another apartment where the actual massage beds and amenities are available. Last minute they changed my masseuse to Erik. Glad it was with Erik. I had opted for firm massage and his work was like magic. what felt like hours of massage was actually 50 minutes! :-) Felt refreshed and relaxed after the session.
It was good experience altogether and tried because of their deal/offer.might try it again if they have another offer. just that I’m weird about the location! A spa midst of apartment complex?

It’s a medspa, not a day spa. But I am still a fan!
I bought a deal here from Screamin’ Daily Deals, and encountered none of the logistics snafus that others seem to have run into. I booked my appointment over the phone, received an email confirmation, and my first appointment went very smoothly. I did not go in expecting the full spa experience; I’ve gotten enough daily deals for medspas to know that unless they market themselves like a Burke Williams, they’re more often than not tucked away in commercial buildings and not meant for a relaxing afternoon-​long stay. Of course, I was a little disappointed that I didn’t get to swim around in a river of chocolate, but I blame Willy Wonka for that.
After three visits, can definitely say that I’d recommend this place to others, especially if you can get a daily deal. Vanessa was great and I highly recommend her for any treatments she does. If my experience is any indication, the medspa has worked out some kinks and can be counted on to be professional, courteous, and ready for your visit.
They also happened to be running a 2-​for-​1 Latisse promotion during my visits. I think it might be a summer thing, but for those of you who use it, that’s a great deal.

Ayla E. and I bought a massage and infrared sauna package off of Living Social. Afterwards, I checked out the reviews on Unilocal and was wary of coming here. I knew it’d be in an office complex from all the reviews and it happens to be right at Bristol and Randolph across from Memphis.
We arrived 10 minutes before our appointment and were greeted immediately. We checked in and were given our complimentary champagne. Then we were ushered across the way to the lounge. Shortly after, our therapists came to collect us. I had Juliana. She reminded me of one of those Swedish women who were skilled in the art of Swedish deep tissue massages. Needless to say, her hands were rather large. She had a firm touch which was what I requested. I was completely and totally relaxed towards the end of the massage. Just a note, the walls are thin office building walls so you will hear the people speaking in the lounge. They try to offset this by playing relaxing music, but you’ll still hear voices.
The chocolate part of this Chocolate Day spa is just Hershey’s kisses scattered about and chocolate scented candles. The lotion she used on me didn’t really have a scent, which I was grateful for. After exactly an hour, Juliana brought me a spa wrap and escorted me to the sauna room. Ayla and I spent 45 minutes in the sauna and sweated out our impurities while sipping on ice cold water and chatting away. This is an ok spa, I’ve been to places like Burke Williams and Luxe spa. Chocolate Day spa doesn’t have lockers for your things, showers, nor is it an all-​enclosed facility. The bathrooms are outside for which you will need a key to access. I had a positive experience here so I give it 3.5 stars. Plus the deal off of Living Social made it worthwhile for me. It was a great girls’ spa experience.

I bought the 3 infrared sauna sessions from Groupon, as I had read good reviews on both the Chocolate Day Spa and the infrared sauna experience.
For me, making appointments was a piece of cake. I didn’t run into any of the issues others faced, and the spa was open each time I arrived (though I was confused when I made a 9 am appointment for a Saturday and the official hours of operation were from 10 am). The receptionist answered all my questions about being a first time infrared user, so I felt adequately prepared for my experience.
I enter the very chocolate-​inspired spa and was greeted promptly and cordially each time, always asked if I had/​wanted water, extra towels (if I wasn’t in a bathing suit), wanted a magazine, etc. Later on I realized I didn’t have to have the colored lights for my spa session, which I wish I knew earlier as it is really hard to read a magazine under red lights!
40 minutes later, I didn’t particularly feel lighter or refreshed – in fact, I felt tired and lethargic. I was told to drink a lot of water and rest up and that the treatment was equivalent to a 600 calorie burning workout.
I completed my entire session in about 2 weeks (it’s recommeded to do your sessions in the shortest amount of time possible).
So, my review on the treatment? Not really my thing. I didn’t enjoy the sauna experience and it felt more of a burden to finish it out. Luckily it was just 3 sessions and wasn’t costly. The spa does have many other body treatments, ranging from diet, sculpting and massage options. I may go for a massage next time, but not for the sauna combo. I also had never been to a spa in an office park, and while it wasn’t my favorite thing, I didn’t think it was that bad either.