Zara

These cashiers take way too long.
Too many side conversations and distractions. Literally 4 people in front of me and waited 45 minutes.
Tried going to kids but wouldn’t let me.

This place sucks. They don’t obey their own return policy. I even spoke to Greg, the manager and they wouldn’t return my dress that had a Hole in it. Very unprofessional. I thought they were reputable but they didn’t seem to help.

I love Zara’s clothes and I love going to both SF locations. The last two months that I’ve travelled down to Southern California because of family functions, I’ve always made a point to stop and shop in South Coast Plaza because I really like the mall itself. Huge and tons of shops!
When I shopped in Zara a couple of months ago, mind you it’s on a Friday lunch and not busy at all, the staff kind of looks at me as if I was homeless person. Ignored and just passed by without asking if I need help.
Last week I went down to LA again because my uncle is celebrating his 80^th b-​day. The clothes I bought 1 ½ months ago did not fit so I decided to exchange it though it past the 30-​day policy, Alexandra the manager on duty (kids dept.) was very nice, very professional, calm and collected and very pleasant to work with. She was also nice to the cashier in training that day. Alexandra explained the 30 day policy, she worked with me and approved the exchange.
Unfortunately, Kristen also the MOD in the Kids Dept. (spelling) is very snooty, very short, unprofessional and abrupt. I explained to Kristen the dilemma regarding the two exact pants one is size 4 and the other is size 6 and both have two different prices. The pant size I want is size 6, which is priced higher. I explained to Kristen that I want the size 6 but I do not want to pay what is tagged on the pants, would like to pay the lower price which is on tagged on size 4 pant. Kristen said that since Zara priced the tagged incorrectly, there policy is I have to buy the wrong size with the wrong price if I want the pants. Kristen walked out and left with her nose up in the air.
I did not have a choice but to buy the pant with the wrong size even though it’s tagged and priced lower. Kristen’s treatment really bothered me as I used to work in retail and restaurant. I have never treated anyone like the way I was treated and to top it off, I was with my niece and mother standing next to me. Very very disrespectful.
If I were to go back in South Coast Plaza, I will make sure not to shop in this store. I will put my money in COS or other stores in the mall.

Love their clothes, especially ones from their Trafluca line, but my only complaints lie with service and a lack of organization when it comes to getting people into the fitting rooms.
They expect you to bring back everything you dont want from fitting rooms — understandable when busy, but when you’ve got 10+ items and can barely carry what you want vs what you don’t, AND the lady gives you attitude, like wtf??? (Girl with black hair, blunt cut bangs and red lips — chill tf out)
Also, only 2 people at the cashier area with a line going halfway through the store??? SERIOUSLY???
And also very messy and unorganized tables, especially since there’s so many people working the floor, I can’t understand why it’s so messy???

I love Zara, and I normally frequent the SF and San Jose locations which are awesome. Costa Mesa by far has the worst customer service, overworked employees, and not enough people on the floor.
And don’t even try calling this store! I called literally 8 times and every time I was put on «hold,» sometimes over 10 minutes, and was never helped. The one time someone finally picked up, she hung up on me. Most infuriating experience, I will not waste my money at this location.

My boyfriend LOVES Zara! It’s litterally the only place I go to when I need a great gift for him! I love how the clothes fit him and I really love their huge sales they do! Zara is perfect for slender men and they have a huge women’s section too ;) Their shoes are super stylish but careful, they don’t last long if you wear them daily. Their colognes are awesome too! They get long lines but that’s because they are very popular and actually take time with the customer at check out. It’s not like Forever 21 where it’s get you in/​get you out, they take time and give you attention instead of pushing you out the register. LOVE LOVE LOVE Zara.

Horrible customer service, one cashier while line is 10 deep. Took half hour to get rung up. Rude employees !!

I actually went to Zara at the Mission Viejo Mall, I have a pair of pants that after 5 months the zipper was faulty, then the same thing happened to my daughter and all my nieces. I took in MY pants to show the manager and she proceeded to tell
Me I may want to try a larger size… AND that she has the same pair and has never had any trouble with hers. I weigh less that 135 lbs and I am 58 years old… Seriously I was APPALLED. I will call the corporate office tomorrow but that is just the worst customer service I have experienced in a very long time. No wonder Nordstrom’s does so well.

THEY HAVE THE WORST SERVICE EVER. i never give any store bad review but this time they really got on my nerves. I requested an item and they told me to wait for 15 to 20 mins. After i went up to them, the staff told me she FORGOT to send the request so i would have to wait for 20 mins more. 20 mins later they told me they couldnt find it. I requested it for the third time at the register coz i feel like that stuff just didnt wanna get her job done and guess what? someone brought up the item that i waited for almost an hr in less than 10 mins.
Honestly, i love items in Zara, but the service there still have plenty of room to improve.

I thought the service was great here. The only reason I didn’t give 5 stars is the line issue. Omg
It was ridiculous. Middle of the week and all three lines were nine people deep with one checker. No ok. That need to be changed. Other than that. The girl in the fitting room. Sorry I don’t know your name… Black hair bangs and accent. She was AWESOME. She was busting her butt and she was running around helping a ton of people and had a great attitude and bent over backwards to help me with a size when she was swamped. Good customer service is almost extinct. So refreshing!

Awful store with terrible service. They can’t even pick up the phone or stay on the line.

I’ve never had a problem with the employees at this store, my main gripe is with OTHER CUSTOMERS. There are way too many foreign tourists and generally clueless, «I am the center of the universe» type of people clogging up this location. I realize they get dropped off by the busload at South Coast, and while it’s clear that they have tons of money to blow on head to toe designer gear, they have absolutely no manners. They block the aisles, walk at a snail’s pace, wander in the middle of walkways only paying attention to their cell phones and generally just impede the progress of anyone trying to move forward through space. I honestly feel sorry for the employees that have to deal with hoards of clueless people that frequent and make a mess of this store everyday.
For example, two fobby asian women raced me to the fitting room and started a line for the fitting room to the LEFT of the dividing rope. Now, clearly you’re supposed to stand to the RIGHT of the tape. So I could either:
1. Stand behind them on the left and impede traffic with them, so at least there is SOME consistency, that way we aren’t BOTH blocking the exit
2. Stand to the right but then be NEXT to them, when they were first and have to deal with the confusion that ensues when people try to figure out where to line up and start asking me, «Where is the line?». Then watch the fitting room attendant try to figure out who was first, by engaging them in a futile and frustrating conversation, when clearly they speak no English.
3. Tell them they’re on the wrong side, assuming they speak English and/​or care. This is after witnessing one of them silently bulldoze into people with her millions of designer shopping bags. So I’m going to make a wild guess and say they don’t care where they’re supposed to stand.
ALL OF THESE OPTIONS CROSSED MY MIND, but I chose option #1
About 10 seconds into making this decision, the two women move forward towards the attendant and away from the the tape, leaving me standing alone and ANOTHER asian woman comes up behind me and says, «You’re on the wrong side. You’re supposed to stand to the right so that you don’t block traffic and people can get out.»
NO EFFING SH*T?! Really… cause that hadn’t crossed my mind AT ALL.
If you come to this store, legitimately be prepared to be wedged between people that give ZERO fucks on one side and busybody people that have NO IDEA what is going on but want to «correct» you on the other. The people that shop here are a freaking nightmare.
Then on the way OUT of the fitting room, one of the SAME women, can’t figure out how to give the attendant the clothes BACK. She starts to give the attendant the clothes, stops, then walks around to the front of the counter, then the attendant makes her come back to where she was originally so that she can get her out of other people’s way and get the clothes back. It’s like the people that shop here somehow manage to find the least efficient and most burdensome way to get around.

4/​3/​16-​Great employees but not so good management staff. Long lines, 10 to 15 or more customers on both sides of the men’s and women’s department. The poor cashier ask the her manager if they can open another register and she said no. Not until a customer asked an employee to open one up. Great store but needs improvement quick and managers need to be retrained. I spoke to another customer in line with me and she said, that the customer service hear is bad maybe due to poor management?
4/​4/​16-​I visited the Fashion Valley branch store today to exchange the jacket I bought yesterday, and they are very helpful, and friendly. They also told me that the Costa Mesa store is the busiest store in the region and that explains why sometime customers get upset. Maybe they need to hire more staff or train their managers better.

I absolutely HATE this Zara! 4 stars for selection 0 stars for customer service, tons of employees but getting any of them to help you is impossible! I even track down ones that are basically doing NOTHING and am constantly told «oh that item is in another area and I can’t leave my assigned area»…then crickets, in my head I’m screaming «OK well can you f*ckin call one of your fellow employees who can help me?!» Not only is it impossible to find help but the lines are absolutely intolerable! No matter what day or time you come the lines are long and SLOW! What pisses me off the most is the cashiers will still answer phones rather than take care of the long line of impatient people first. I can’t tell you how many times I’ve seen people just literally drop a handful of clothes and walk out because of this. I will never return to this location ever.

Service gone bad not friendly at all. Ive been a Zara fanatic since year 2000. I spent tones of $$$ in japan and Philippines and US. Zara is my favorite clothes but it seems like every time they have sale or 50% discount is a trap! Why you you display 50% off when after i fit it and ready to pay for it its actually full price! I felt so horrible and felt like heart broken!
Its gonna take me a awhile to comeback at any zara store.

I kick myself everytime I go in here… For a number of reasons.
First — the customer service is horrible! There are employees running around but somehow getting one to help you is like mission impossible.
There are ALWAYS long lines. Day, night, weekday, weekend, literally any time you go. And most of the time there are no more than 2 (SLOW) cashiers.
Bottom line, help yourself on the floor and be prepared to wait 20 min to get rung up.
Second — the quality is mediocre at best. It’s a good place to pick up something trendy that you don’t want to pay a lot for. Basically, you get what you pay for. It will last you 1 season at best. God forbid you throw anything in the washer or dryer; it’ll be a goner at that point.
Lastly — it’s a zoo in the store. I GET IT, it’s So Coast, it’s busy… But why does it always look like a tornado went through the store? You can find 10 employees on the floor at any given time, but the floor doesn’t show that.
Oh and apparently they now have a security guard at the door, like Cartier and Harry Winston… lol

Review of the brand:
Awful quality clothing. I have bought 4 pieces of clothing from this brand over the past two years:
— 2 basic v-​neck tees. Found several holes in one of the tees before I had even worn it, so I returned it to the store. The other had several holes within 2 – 3 washes.
— 1 sweater. Developed a large whole and run in the arm after 1 wear, 0 washes.
— 1 a-​line skirt. Hanging unworn in my closet because I’m scared it will fall apart as soon as I wear it.
My advice — spend your money elsewhere unless you like the distressed, ripped look!
Review of this retail location:
Always looks like a bomb hit. It seems like they always have a clear-​out sale. Thought that’s great for bargain-​hunters, it sucks for people who want to find quality pieces. The ranks are disorganized, making it impossible to find anything in a timely manner.

Came here at the start of the new year in search of gifts for my niece and cousin and the store was a HOT MESS. There was a great sale going on but the chaos was so overwhelming I couldn’t even deal. Clothes were piled almost up to my eye level and the lines to try clothes and pay was moving at a snails pace. I came back the next day right when the store opened and it was in a MUCH better state but the line to pay still moved at a snails pace. Management definitely needs to re-​evaluate their staffing needs during high demand/​holidays.
LOVE Zara, not the mess.
AVOID this store during holidays/​sales and shop online.

Arghhhh!!!
The staff in this place are soooo F-​ing rude it kills me. Always a line at the register, always, and no matter how long you’ve waited no one ever says anything to you… no sorry for your wait, no hello, no chat, no nothing… just ask for your money.
Too cool for school, and they’re not even cool. Frustrating.

I never thought I would use Unilocal to review a retail store, but I guess you could say the poor customer service at Zara inspired me to change my mind.
I visited Zara last week. Even though it was busy, the sales associates in the fitting room were very efficient and friendly. However, the cashiers in the kids’ section stood in stark contrast with the fitting room attendants. They were very rude to me when I asked them a question. Further, the cashier pulled the hanger out from the tight-​fitting collar of one of my items, which I assume is not how they are trained because she easily could have ruined the top. When she was done putting everything in the shopping bag, she didn’t even slide the shopping bag over to me. She left it on her edge of the cashier’s table. I had to reach over across the table just to grab my bag.
I will just stick to the Pasadena Zara from now on.