ProTransport-1

The medical staff on the vehicle was very professional, no complaints there.
1-​star for unfair billing practices.
The ProTransport-​1 company billed us and our insurance $ 9150 for a 9 mile trip. Our insurance is on the hook for $ 6K and we are on the hook for $ 3K.
The same night, Silicon Valley Ambulance Inc transported us along nearly the same 9 mile route and the bill was only $ 1043.
Considering that inter-​facility transport is mandatory by ambulance, we had absolutely no choice over which ambulance Stanford ER would contract for us.
This is financial extortion at it’s best (worst), charging 9 times the price of the competitor.
It’s completely unreasonable to bill $ 9K for 20 minutes of transport service.
One would think this would be regulated somewhat at the state or federal level.

Absolutely the most pathetic excuse for a business, in particular, one involved in the business of providing «care.» Their billing department is incompetent at best and use extortion tactics to collect. When you question them their response is to threaten you with increased amounts due. If you call twice on the same day you will talk to two different people who give you completely different answers. They abused the trust of my elderly mother and are equally abusing the Medicare system. Please do not trust your healthcare or transportation of your loved ones in the hands of these extortionists. Whoever wants details I’m happy to provide them.

I am shocked at how uncaring and incompetent this company is and it alarms me that they would be taking care of critically ill people during their time of need. They did not communicate my needs to the ER doctor which ultimately led to my having 2 Grand Mal Seizures. Now they are sending me to collections and have no interest in investigating what may have happened to me. Pathetic.