Ace Express Shuttle

We only take Ace Express. They’re very professional, courteous and coordinated, from the very first phone call to the reservation office, to the driver’s confirmation call to the pick up, ride down to Sky Harbor and the return.
One caveat– have some extra tip money on hand for the drivers, as they often switch you to a different vehicle in Camp Verde, near I-​17 so you may have more than one driver. Safe drivers, very well-​organized operation.

I occasionally use shuttle services to Phoenix and this outfit is the worst I’ve ever experienced.
On a June 2015 shuttle from Sedona to Phoenix, I was the last to be dropped off. Rather than take me to my stop, the driver had me first sit in the van while he went to renew his certificate at an airport office. After more than a half an hour he came back to the van to tell me that he had to get a sandwich for himself before dropping me off. After Subway he said it was now too late to take me to the stop. He would have to pick up arriving passengers first. It was a scene from a bad movie. A very long bad movie.
My next step was to call the dispatch. The dispatch heard all about the ordeal and called the owner to relay the circumstance. No refund, no ride was offered. Really poor customer support if you have an issue like I did.
I finally hopped out of the van in the cell phone lot at Sky Harbor (103 degrees) happy to be out of that van with that driver and his sandwich. Ruined my family’s evening plans.
Buyer beware. Better to go with another outfit.

This service should change its name. I have not encountered such rude and clueless people on the phone. They messed up my reservation and then tried to tell me that my plane was late (when I was standing downstairs at Phoenix Sky Harbor and calling them because THEIR shuttle was late. I asked to speak to the manager and they never called back, so that tells you something. Save yourself the grief and instead, Use Sedona-​Phoenix Shuttle, who are professional and on time.

This is the BEST shuttle! They go straight to your door and drive you to the airport. They even help you with your bags and are very courteous!
I esp. enjoyed the stories the driver, Bernie told us. He was a hoot!
Thank you for getting me to my destination on time and for the safe drive! I will be using this shuttle service again!

There’s another, cheaper shuttle service, but their schedule wasn’t a fit for me, so I chose Ace Express. The driver, a woman, was very courteous, prompt, and thoughtful, and even helped one passenger get into his apartment (he was trying to unlock the wrong door) instead of leaving him outside in the heat.

My only experience with them was kind of negative, but I may give them another try. The driver (a young man) was accompanied by his friend. The first thing that bothered me was that the driver was using his cell phone on the pass on 17 between Cottonwood and Rt. 169. Made me nervous. Then, before we got of at Sky Harbor, they exited a few exits early to go through a «drive through» for food. That scared me and I was alone with them in the vehicle. I was pretty sure they were kidnapping me… so I had my cell phone in my hand, waiting to call 911 because I was being kidnapped. :) Anyhow, I did get to the airport. This happened in 2011, and maybe that driver doesn’t even work there anymore. I was a single female traveling alone, so you can understand why I was nervous with the unexpected stop! I’ve read more positive reviews lately so I may try again sometime.

If you need a shuttle between Phoenix and Northern AZ (Sedona/​Verde Valley), your best bet is Ace Xpress. They provide reliable door-​to-​door service 24÷7… satisfaction guaranteed!
They picked me up in Sedona and we made an 8:00 a.m. flight in Phoenix with no drama. I could not be happier.
The correct name is Ace Xpress Shuttle Service.

We have used this shuttle service to/​from the Phoenix Airport many times over the past 12 or 13 years. They are competitively priced and the door-​to-​door service makes this my airport shuttle of choice!
Things I love: Friendly drivers, safe drivers, they pick me up at my front door, they will get me to the airport on time if humanly possible, they will drop me off at my hotel if they have time (to save me from using the hotel shuttle from the airport on those evenings I have to spend the night in Phoenix before an early morning flight), they will pick me up at the airport after a long flight back even when my flight is delayed and doesn’t get in till 11 pm. I think that is great customer service!
Actually, the great service starts when I call them. I have talked to many people on the phone to make my reservations, and all of them have been professional. Almost all of them have also been friendly, and a couple have even laughed at my jokes!
I’ve only had a couple of experiences with them that have been less than stellar. Years ago one of the vans broke down at 1 am on the way back to the Verde Valley from Phoenix. They sent another shuttle down to pick us up, but it was a long cold wait with no heat in the van. When I asked for a complementary trip back to the airport for two family members to make up for the inconvenience, they gladly did that for us! On a recent trip, one of the drivers was having a bad day and was extremely rude to whoever she was talking with on her cell phone as she was driving… I would actually prefer that the drivers not talk on the phone while driving… She got lost a couple times trying to find hotels and that particular night I would have been at my hotel an hour earlier had I gotten off at the airport and taken the shuttle…
My return trip a couple nights ago more than made up for it, though. Paul, our driver, was delightful! The other passenger was interesting and we all had a wonderful time talking about where we have been and where we still want to go and what we love about those places. If you’re lucky enough to be transported in the mini-​van or town car, as opposed to the 9-​passenger van, there’s lots of opportunity for great conversation with really interesting folks.